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Sally M

Generally s good stay

Review of Barnham Broom
4.0 of 5 bubblesReviewed 5 weeks ago
We’ve just returned from a 3 day break to the hotel, and on the whole, it was very good: very comfortable bed, nice staff, good food, although the main restaurant was expensive : 2 courses each and a carafe of wine was £99! We upgraded our room to a Superior, and it was OK, but quite dark, and nothing special. I asked for a map of the area at Reception, but they don’t supply them.
Things which could be improved on:
* We paid £660 for a 3 night stay, but still had to pay £15 to use the pool, due to heating costs. I have never had to pay this in any hotel before.
* The walls and doors in all the corridors are dark brown, which gives the hotel an oppressive feel. A lighter colour would be much better.
* Not surprisingly there are lots of golfers at the hotel, and I felt they were given priority over other guests in the restaurant. We had to wait a long time on 3 occasions for our meal, because the golfers were being served. On one occasion we were the only couple in the main restaurant waiting for our breakfast, but they were being served in a private room.
We did enjoy our stay at Barnham Broom though, but perhaps next time we visit Norfolk, we will try a non golfing hotel.
Date of stay: August 2024
Trip type: Travelled as a couple
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Shaun Van Looy, General Manager at Barnham Broom, responded to this review
Responded 4 weeks ago
Dear Sally, many thanks for your comments and pleased that overall you enjoyed your stay. In future if you book one of our spa packages, you will find the cost of using The Edge health & Fitness Club is included. We removed the cost for other breaks based on feedback from guests that were not making use of the facility - not sure where the comment about heating the pool came from??

Thanks

Shaun & team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (1,689)
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    13 - 18 of 1,690 reviews
    Reviewed August 30, 2024

    Great location and a very comfortable room. Food was excellent - both breakfast and dinner. However, what makes this place special is the customer service which is second to none. Would definitely revisit - may even take the golf clubs next time!

    Date of stay: August 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank A954KOianc
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shaun Van Looy, General Manager at Barnham Broom, responded to this reviewResponded 5 weeks ago

    Many thanks for sharing your experiences and we are delighted you enjoyed your time with us.

    Best wishes

    Shaun & team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed August 25, 2024

    We had amazing service from Finn in the sports bar. It was super busy, Finn handled the pressure well, managed to serve everybody with a smile on his face and had some playful banter throughout the evening! Thanks Finn for making our stay memorable!

    Date of stay: August 2024
    Trip type: Travelled with friends
    Thank Sam C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shaun Van Looy, General Manager at Barnham Broom, responded to this reviewResponded August 29, 2024

    Thanks for the review and I'll make sure Finn is aware of your very kind comments.

    Best regards

    Shaun

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed August 22, 2024 via mobile

    Had an excellent massage by Sarah - thank you very much.
    The room was well equipped, smelt nice, was warm and had a nice ambience. The massage oils were lovely as was the ‘deep’ massage by Sarah.
    Would definitely recommend to others and will certainly be going again.

    Date of stay: August 2024
    Trip type: Travelled solo
    Thank 384rachelj
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shaun Van Looy, General Manager at Barnham Broom, responded to this reviewResponded August 29, 2024

    Dear Rachel, I'll be sure to share your lovely review with Sarah and the Spa team.

    Many thanks

    Shaun

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed August 20, 2024

    We really enjoyed our weekend in barnham broom. From the moment we got there Morgan checked us in she was extremely helpful. Every member of staff go the extra mile to be helpful
    From the staff in the pro shop to the waiting staff in the restaurant. Your staff are a real credit to your business. We will definitely be back again.

    Date of stay: August 2024
    • Trip type: Travelled with friends
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank MartAlli43
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shaun Van Looy, General Manager at Barnham Broom, responded to this reviewResponded August 29, 2024

    Thanks for the review and I'll be sure to share with Morgan and the team.

    Best wishes

    Shaun

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed August 17, 2024 via mobile

    It was an outstanding experience. Our room was beautifully presented and everything we needed was provided. The dining room and lounges were comfortable and the general ambiance was warm and friendly. Food was excellent and service throughout the hotel was of a very high standard.
    I look forward to another visit later in the year.

    Date of stay: August 2024
    Trip type: Travelled as a couple
    Thank alanpR992SJ
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shaun Van Looy, General Manager at Barnham Broom, responded to this reviewResponded August 29, 2024

    Thank you Alan, so pleased to read your review and we look forward to welcoming you again.

    Best wishes

    Shaun & team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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