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Ye Olde Plough House
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Reviews (279)
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All reviewswedding venuelovely venuesunday lunchbridal suitewedding breakfastwedding receptionexecutive roomfull length mirrordaughters weddingbeautiful groundsfriendly receptionistcouldn't faultadults and childrenbar pricesbar staffprawn cocktailtea coffee
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Reviewed October 14, 2011

I agree with other reviews, that staff are RUDE, UNSYMPATHETIC, do not respond well to complaints.

We went to a wedding here in the summer.

Rooms are very very basic, the beds uncomfortable, and our shower didn't work.

The night before the wedding, a table was booked for 15 people including the bride and bridesmaids that were already staying, and some other guests. The table was booked a few days in advance so we were expecting a quick meal, then off to bed for an early night, all ready for the big day!

We arrived at 8pm, as per the booking, and sat at a nicely laid table that was all ready for us. Noone came to take our order for about 30 minutes. First of all, they would not take separate orders. We thought it was a bit strange, but agreed to just split the bill between ourselves after.

About 25 minutes after taking our order, they came back and told us that they had sold out of most of the starters. In the end, 3 or 4 people ended up getting starters, nearly an hour after sitting down at the table.

They then decided that we could pay separately, so proceeded to note down what everyone had had, and gave us our bills to sign straight away! Now I have eaten in many hotel restaurants, and not in one have I ever been asked to pay for my meal BEFORE I have eaten it, and especially not when we had been waiting for an hour for our food.

At 9.30, after speaking several times to the waiting staff, we made a formal complaint at reception. We explained that we had now been waiting 1.5 hours. The bride was tired and now extremely worried about the level of service she was expecting at her wedding, and that we would therefore not be paying for the meal. Bearing in mind that the bride had spent a considerable amount of money with the venue, and given the terrible service, and lack of apologies we had received, any reputable hotel would have offered this. The father of the bride requested that if there was any issue with this, for the manager to come and speak to him in the morning.

We eventually received our meals (average, not good but not terrible either) at 10pm, and went to bed at 10.30.
The bride went to bed very concerned, and therefore was not able to sleep well.

The next day passed off without incident, and a lovely time was had by all.

The morning after the wedding, it became apparent that we had still been charged full price for the meals, despite no one having come to speak to the Father of the Bride about the decision not to deduct the meals from the bill. Either the message had not been passed on, had not been taken seriously, or they did not want to report the incident to their managers.

Another argument was had with the staff. As someone else has mentioned below, on both times of making complaints, the staff became quite aggressive. They tried to tell us that they had been slow to serve us because they also had to serve customers in the main restaurant. Well 1. The table was booked, so they should have had enough staff and food to serve all tables. 2. The bride was undoubtablely the most important, most high paying guest in that hotel on that night, so she should have had priority.

Eventually, after point blankly refusing to pay, the meals were deducted from everyones bills.

The whole incident really took away from the atmosphere of the event, and the attitude of the staff was that it was our fault for booking a large table.

Very disappointing.

Room Tip: Request a 'garden room' otherwise you will get a room that opens onto the car park.
  • Stayed: August 2011, travelled with family
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Thank Amy-loves-chocolate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 25, 2011

A whole bunch of us stayed here after my daughter's wedding. We were a bit apprehensive due to other reviews on Trip Advisor, but we need not have worries. The room was basic but very spacious. We asked for, and got, a room near the reception in case we put any of the children to bed before the wedding ended. The breakfast was plentiful and staff very helpful. Would recommend venue for any function. Easy to find and easily accessible from M25. Executive suite was very good.

  • Stayed: September 2011, travelled with family
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2  Thank clarebear93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 12, 2011

We stayed end of june for one night as our son had his wedding reception here. The standard rooms were in need of decoration, but were good value for money. We did have a look at the executive rooms and the bridal suites and they were fabulous.
The breakfast was really good with a good choice available.
All the staff were friendly and would definitely stay here again.

Room Tip: If it's for a special occassion would recommend the executive room or bridal suites.
  • Stayed: June 2011, travelled as a couple
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2  Thank wendyupminster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 11, 2011

Good = All rooms are ground level though some have a step up into the room. Clean, spacious room (we stayed in no.13) with good basic facilities. There is a lovely patio & garden area in the middle of the plot with a narrow stream running through. There are low steps inside the building that are accompanied with ramps. We attended a friend's wedding ceremony on site in a comfortable, intimate area of a larger room that later doubled as the breakfast room. The wedding meal & celebration was in a barn style room with high pitched, beamed ceiling & doors leading out onto the patio/garden area. At one end of the room is another smaller one with seating & a bar. The decoration, service & food were all of a very good standard. The meal was served hot to approximately 80 people.
Not so Good = Buffet breakfast was served 8-9.30 (though reception staff told us 8-10).
We arrived & were checked in for breakfast at 9.25. We waited 15minutes for a table to be cleaned & reset by which time there were empty juice jugs & empty hot food trays. We waited again, for replenished drink & food containers after one member of staff telling us, 'they don't cook food to throw it away'.
Generally = The buffet breakfast is very basic: juice & cereal, white toast, tea & coffee with sausage, egg, bacon, baked bean, tinned tomatos. The hotel has good facilities for a wedding or party gathering. Apart from the barn room & the bedrooms, the rest of the inside of the building could do with a paint freshen up. Most of staff were pleasant but it was unfortunate that the morning circumstances spoiled the stay a little.

Room Tip: Some rooms nearer to the stream. Beware if you have small children.
  • Stayed: September 2011, travelled with friends
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2  Thank Mtessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 6, 2011

My husband's cousin got married at the hotel and we chose to stay the night. I wasn't really expecting a great deal from the venue, but I must admit the wedding was organised brilliantly how much of that was down to the bride or the hotel i couldn't say. It all went off without a hitch and I enjoyed myself more than I had expected. The room was very clean and the bathroom looked like it had been recently re fitted. The room was a little walk away from the main hotel building through the lovely lanscaped gardens and across a little bridge over a stream, just far enough away so that if you wanted to retire early you wouldn't be bothered by the music from the function suite.
We had breakfast in the morning not included in our stay but very resonable, my only critisism was the staff were a bit funny when I said we wanted breakfast, she wanted me to pay on my card and when I said i'd already got a tab running from the night before for drinks, she didn't seem to understand my confusion, all she had to do is add the breakfast to the tab. I had given my card details the night before. She agreed to add breakfast after a little bit of wrangling!
All in all a very enjoyable wedding a over night stay.

  • Stayed: July 2011, travelled with family
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2  Thank serEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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