Our adult daughter was woken up to the sound of gnawing and wondered what it was. She later discovered a hole in her backpack which was next to her bed. On further examination, she found that a chocolate bar which was in a pocket in her bag had been nibbled at - obviously by a mouse. We inspected the room for droppings, but didn't find any, but we did find a hole in the corner of the room and damage to the carpet which we assumed the mouse had entered through. We then blocked this hole with kitchen foil and hoped that this would stop the mouse returning. However, when we returned to the cottage later that evening, we found out that instead of stopping the mouse re-entering the room, we had actually trapped it in the room, as there was evidence of it trying to remove the foil from the hole. We then actually saw the mouse and tried to catch it, but were unable to. On further examination, we found a nest in the bed frame. When we told the owner, she simply offered to refund us the next two nights and suggested we move out. In addition, she refused to believe that the mouse was in the room at all. We were shocked at this treatment. She reluctantly set a mouse trap in the room which appeared to be triggered the next day. She appeared completely unconcerned at the nest in the bed frame or damage to the carpet which she stated could have been there for a long time. I am not happy submitting this review - I usually only post when I feel happy with a property, but think people should think twice before booking this property.
- Official Description (provided by the hotel):
- Self-catering holiday cottages in a beautiful setting just minutes away from Onchan and Douglas. Located at the bottom of the Mountain Road for easy access to the North of the Island but also dual-access so not locked-in for road closures. ... more less