Went for afternoon tea .First impression front entrance stainless cigarette stubba full.Reception was polite to start with when we asked for afternoon tea with voucher. We sat near bay window .We were told we could have coffee and or tea as much as we wanted. All well and good .Coffee was served which was warm. Wayting for sandwiches and cakes .seating was stained, and carpets were dirty .I needed to go to toilet and found toilet door and toilets dirty and on the way out after washing my hands try to use hand sanitiser which was empty and only to be told by staff member to mention it to reception.Sandwiches and cakes served, we asked for pot of tea which was served but no new cups ,when we asked for new cups we felt attitude from staff member, as we got cups with no saurcers and one cup was dirty when my wife asked for a replacement she got another attitude from staff member.Overall coffee was warm tea was weak with no extra milk served scones where dry cakes were mostly cheap sponges trifles not very nice and the whole experince was very poor.We do not reccomend this at all.