What a great place to stay, all staff were very friendly, welcoming & accommodating including our dog, nothing was to much trouble. Great meals in the bar and lovely breakfast selection. Our party had 2 small issues resolved quickly by the staff we can’t wait to come back again.
Thank you for your review.
I am delighted to read that you had an enjoyable stay with us and were well looked after, even with a couple of issues. I will be sure to pass on your kind comments to the team.
We look forward to welcoming you back again soon.
Many thanks
Brittany
If I could leave 0 stars I would . The worst place I have ever eaten. The manager was the rudest person I have ever come across in customer service. She didn’t have any customer service. She made the entire experience awful. The food was the worst food I have ever eaten. If the bar and restaurant was that awful I wouldn’t like to think how awful the hotel would be . I would never visit again
Thank you for your review on TripAdvisor and also the three others that you and the other members of your party left on other sites,
It was my assistant manager that you dealt with on the night in question and she called me after you had left as she was upset by the whole incident, including having fingers pointed in her face at the till whilst she tried to talk to you.
As you can see by our numerous other reviews, our hotel, restaurant and bar is well liked and our staff work tirelessly to ensure high standards are met. I can only apologise that you did not feel this was the case. It was an incredibly busy day and she was right in explaining that all other tables were booked, so she was unable to move you from the table you disliked so much.
I wish you all the best but would agree that The Lodge is not the place for you to visit again.
Had a great overnight stay at this lovely hotel. Although the room was described as small [very honest of them ] it was quite spacious, very clean,lovely bathroom and a great breakfast. The staff could not have been more welcoming. I would certainly stay there again.
This delightful old building has been sympathetically extended and offers a range of very well appointed and modernised facilities. From an excellent breakfast selection through to a delightful dinner and warm, friendly, efficient service there is much to recommend. We highly recommend a stay here, even on a dreary March day it presents a warm and friendly atmosphere.
This is the third time I've stayed at the Lodge and it's never been a disappointment. Spotless rooms, comfy beds and the food is delicious. The staff are very friendly, helpful and professional. It's only a few minutes walk down to the beach as well. I look forward to my next stay there. Highly recommended.
