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“A rare find, clean, warm, fully equipped and...”
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Review of BANKWELL COTTAGE

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Excellent
62 reviews
NEWLY FITTED KITCHEN
MAIN DOUBLE
TEA FOR 6
SPACIOUS DOUBLE BEDROOM
DOWNSTAIRS SHOWER ROOM AND WC
NEWLY RENOVATED BATHROOM
SETTLE GOLF COURSE CLOSE BY
FAMOUS RAILWAY
LOCAL SCENERY
THE LOCAL TUCK SHOP
DOGS WELCOME
DOG FRIENDLY
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Overview
Cottage -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Giggleswick, Settle, Yorkshire Dales National Park, North Yorkshire, England

Reviews from our community

Excellent - based on 62 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
CyrilStap...
Southampton, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A rare find, clean, warm, fully equipped and welcoming”
Reviewed November 29, 2012 for a stay in November 2012

We have stayed at many cottages in this area and most of them leave something to be desired. It is usually cleanliness, heating or being really spartan and cheaply fitted out, despite what the descriptions claim and the photos appear to show. This is not the case at Bankwell. I can honestly say that nothing was missing and the quality of all the furnishings and fitting was excellent - and it was warm! The only disappointing thing was the power of the shower but this is because it was an electric Mira unit which I know from experience are hopeless so this is no reflection on the house. The area is not known for extensive food shopping so the Booths supermarket was a welcome relief from the usual second rate Co-Op/Spar shops especially if you are used to Waitrose/Sainsbury's. So, all in all, book it and you will not be disappointed in my view.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
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Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Dec 2012
Thank you so much for your kind review of Bankwell cottage and I really hope to see you again soon?

kind regards,

Carol The Owner
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lisa t
Sunderland, United Kingdom
2 reviews
“Fantastic”
Reviewed November 12, 2012 for a stay in November 2012

I have just come back from a 3 night stay at bankwell cottage.It is a real find dont think i have ever stayed any where better in this country.Its a home from home with all your mod cons ,so relaxing ,fantastic location walking distance to shops pubs, what more do you want.Cant wait to go back.I would recommend this cottage and sunnybeck to all my freinds and family.I had a great birthday there.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: All of it.
Liked least: the only negative was we should have booked for longer
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Dec 2012
Thank you for your lovely review of Bankwell cottage and I sincerely hope you come again!

Carol, the owner.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, England, United Kingdom
Reviewed October 28, 2012 for a stay in August 2012

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Luxurious cottage in a beautiful location
Liked least: Nothing. Everything was perfect.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
2 Nov 2012
Thank you for the lovely review of Bankwell cottage and I really appreciate your comments.
I sincerely hope to see you again in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
London, United Kingdom
Reviewed October 16, 2012 for a stay in September 2012

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The cottage was so peaceful and very well equipped with wifi
Liked least: the weather
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
19 Oct 2012
Thank you for your review and I'm delighted you enjoyed your stay at Bankwell and hope to see you again soon.

Carol The owner
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
GregStant...
Leicester, United Kingdom
2 reviews
“Lovely lovely lovely”
Reviewed October 7, 2012 for a stay in August 2012

Bankwell Cottage in the charming village of Giggleswick was everything we could wish for , for our much needed vacation. The accommodation was of the highest standard. Very clean and every facility you could possibly hope for. Carol our host was so helpful and informative , and wished us well for our stay. We loved every minute exploring the area, long walks and by the time we were ready to go back it was like home from home. Excellent all round. Loved it thanks Carol.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The cottage and the setting
Liked least: It's a long way away from home
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Nov 2012
Thank you for your review and I am always grateful for any feedback as it is important to know we are doing the right things.
I look forward to seeing you again at Bankwell
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jleepay
Cumbria
1 review
“Didn't live up to our high expections”
Reviewed September 7, 2012 for a stay in July 2012

Advertised as a 'luxury' cottage and after speaking to the owner to confirm it was toddler friendly we decided to part with £725 + £100 refundable security deposit (more than we would usually pay) for a week holidaying in this lovely part of Yorkshire. We obviously had high expectations of this 'luxurious' cottage. It looked clean and spacious on the photographs and the outside area was also made to look very spacious and ideal for somewhere to sit out with a glass of wine and let the kids run around; may be even have a barbeque.

On our arrival we were welcomed by a bottle of wine which was a nice touch but we were quite surprised to see that the inside appeared to be quite dark with not much inlet of light. There was also a large square solid wood low table right in the middle of the floor, which was totally unnecessary and just the right height for little ones to run into. To avoid any trips to the local A&E department we proceeded to move the table and stood it up against the kitchen wall (managing not to put our backs out in the process!)

The upstairs area was very spacious with 3 good sized bedrooms and a big bathroom. However, I was quite appalled at the state of the shower and shower head. It obviously hadn't been cleaned properly for a period of time. (I've watched 'The Hotel Inspector and I know that shower heads are a breeding ground for germs...). I'm by no means a clean freak and my own home definitely does not sparkle from top to bottom but I believe there are certain standards to expect, especially when staying in what is described as a 'luxury' holiday cottage.

My 4 year old little girl was very excited about playing outisde in the lovely big spacious garden......., except we were disappointed to see it wasn't how it looked on the photographs. Instantly gone were the visions of barbeques in the afternoon. The area was very small and the garden very overgrown obviously as a result of mother nature and the significant amount of rainfall. Even so this should be the responsibility of the owner to maintain the garden at all times. Also it wasn't safe for our 15 month old little girl as it was uneven and filled full of pebbles.

We spent 2 days sitting on broken toilet seats, which apparently the owner was aware they were broke but as she was going on holiday herself she didn't have time to fix them. They were however replaced as soon as she came back off her hols and for our inconvenience the owner left us a bottle of wine and box of chocs, which we thought was a nice gesture.

As the one and only can opener was broke we knocked on the cottage next door to ask to borrow hers, whch she kindly let us, although it was very old and rusty with not much life left and that one also broke when we were using it! I apologised to the neighbour and offered to buy her a new one.

After a couple of weeks on returning home we still hadn't received our £100 security deposit so we contacted the owner who said that she had sent a £70 cheque in the post (which we still are yet to receive). She had deducted £30 for 'extra cleaning' and replacing her neighbour with a can opener. I found this hard to believe as not only had I cleaned the shower and shower head, I also vacuumed and mopped the floors and cleaned the cutlery drawer out. We left the cottage clean and tidy on our departure. Apparently the extra cleaning costs were because we had put the crockery out of order in the cupboards and drawer and also the fact that she felt the need to buy her neighbour a new can opener and a bunch of flowers due to us breaking her 'Noah's Ark' can opener! After a lengthy discussion and reminding the owner that broken toilet seats and other issues are not what one would expect from luxury accommodation, she realised the cottage's shortcomings and agreed to refund us the full £100.

All in all we had a pleasant stay in a comfortable cottage but unfortunately it did not live up to our expectations. If it hadn't been advertised as a 'luxury' cottage we wouldn't have had these high expectations and the price of £725 for one week certainly didn't reflect the standards. However, we must point out that the owner was very accommodating and helpful and nothing seemed like too much trouble for her. She appeared genuinely concerned that we were enjoying our stay in Bankwell and showed much kindness and consideration to us and our two girls .

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Spacious upstairs area and good sized bedrooms
Liked least: Garden was overgrown and very small
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Oct 2012
Dear Guest thank you for taking the time to write this review as you are aware these issues were dealt with at the time and dealt with as quickly as possile with sincere apologies.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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