I originally stayed at Ayelen because my tour company booked it as part of my Aconcagua base camp trek.
Juliette on the front desk was immediately friendly and welcoming. Steve and Mecha likewise. A great friendly team all round including the guys in the restaurant and the bar.
Let's get the basics out of the way. Yes the room was outdated but it was comfortable, clean and warm which is exactly what I needed. The food in the restaurant is very good and the atmosphere is great. Lots of like minded guests all chilling after a hard day out doing whatever it is that we all do.
No wifi as yet but they did let me nip behind the reception desk to use their computer/ Internet connection.
Breakfast is good and includes eggs as well as juices, tea/ coffee, cereal, fruit, breads, cake etc.
They made me feel like a friend not a guest. So much so that before I set off for base camp I rearranged my post- base camp arrangements in Mendoza and arranged to stay at Ayelen again when I came back down from the mountain. It was a no brainer - the thought of a warm bed, a decent meal, good wine and a hot shower - as well as not having to spend 3 hours on a bus to Mendoza late at night did it for me. Juliette even contacted the tour company for me and sorted it all out. Brilliant.
I get that their refurbishment is a work in progress but it didn't bother me and the team are very honest about it. I appreciate that that may not suit other travellers. Steve and Mecha genuinely want to help make your stay as comfortable as possible so In terms of customer service I cannot fault them.
The price in my view is decent value considering where you are. I would have no hesitation in staying here again and have already recommended it to other travellers in the region. I have paid significantly more for worse allegedly high end accommodation in Mendoza.
The team are really helpful with onward travel plans, obtaining bus tickets and such like whether into Mendoza or over the Andes to Santiago. You only have to ask. Likewise if you want to stay longer and plan to hike out on your own etc, they can point you in the right direction.
I really enjoyed my stay at Ayelen and hope to come back and stay there again.
- Official Description (provided by the hotel):
- A uniquely located hotel, directly between the two entrances to the Parque Provincial Aconcagua. Under new management and a program of renovation, Hotel Ayelen is an excellent choice for relaxation, comfort, good food and great company for anyone looking to experience the high Andes. ... more less