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All reviews masaya volcano the owner honeymoon suite casa linda well taken care puerta del cielo once in a lifetime remote location little piece of paradise infinity pool oscar jc adventure lagoon nicaragua country architecture
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Reviewed January 5, 2020

There's a lot to like about this place, but I think it might do better to market itself differently in order to meet expectations. First the good: the setting is quite nice, and unlike many spots in Nicaragua it was clearly built for the view, which encompasses Masaya volcano and the lagoon that's below. Service was attentive and friendly the entire time - they were certainly paying attention and doing what they could to make sure we had a good time. Everything was clean and pleasant. The staff really is bilingual, and it's overall a nice place to spend a quiet evening.

That said, it seems as though it markets itself as an upscale, private, once-in-a-lifetime destination. It's possible that it was closer to this before the crisis began, but now it seems more suited for midrange family fun for one night than a boutique, multi-day experience. The website says no children allowed outside a short summer season; there were children of all ages everywhere when we went in January. I like kids just fine, but it's different soaking in an infinity pool meditating on the views vs getting splashed as a bunch of kids cannon balling and chasing each other and frolicking through the small pool. The website says it's open to guests only, but now they (understandably. given the economic situation, but still should be updated) solicit day guests to come use the pool and facilities alongside the overnighters. I hate to harp on the pool, but it's really the only activity, and it's advertised as having a swim up bar but the bar is totally abandoned. The cabins are fine and comfortable, but they're more rustic than upscale. Views are blocked by foliage and architecture, and they're all very close to one another so if you happen to have a neighbor, you'll hear all the doors opening and closing and comings and goings. The food was fine given that it was included in the price, but I would much rather cook for myself - steak was much tougher than what you'd find at any decent roadside stop, coffee was instant and cold, and overall it was worse than what you'd receive in an average Nicaraguan restaurant.

I do want to point out that my review would be much different if the place were significantly cheaper and marketed itself as a rustic getaway, vs. a $300/night, once-in-a-lifetime experience (again, it does seem as though the service was more targeted towards the upscale audience, just not the facilities). I really like going to places like this and they and absolutely have their place; they just need to be honest with their clientele about what to expect.

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
3  Thank SallyM2903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 2, 2020

The place is small and beautiful, built very well out of good natural materials. The food is simple (chicken, etc) but done very well, tamales at lunch on Saturday were amazing. The attitude of staff was curios. Getting hot water to work required multiple reminders and 40 minutes to solve. You need to specifically ask for it every time you want to use it. The first day the staff refused to clean our room, remarkable as we were the only guests staying. A scorpion climbed into un unmade bed and bit one of us in the middle of the night, which was unpleasant. It took us a while to find the offending creature, hidden in a blanket. Later during the stay a sensible English-speaking manager arrived and things worked better. When driving from airport you need to go to Masatepe and all the way until the end of the road, ignore google maps.

Date of stay: December 2019
Thank 567alexanderp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 31, 2019 via mobile

I stayed here with my friends and we all loved this place, amazing view, excellent facilities and the staff was very gentle and very helpful, im planning to come back for my next vacations, amazing!!!!

Date of stay: December 2019
Trip type: Travelled with friends
Thank Valeryvalr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HdaMgmnt, Gerente at Hacienda Puerta Del Cielo Eco Spa, responded to this reviewResponded January 2, 2020

Thank you for your kind words and we are Happy you had a great time at the Hacienda!
Hope to see you again .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 31, 2019

We traveled in Nicaragua for two weeks and decided to end our trip in a luxurious resort. The Hacienda was everything we imagined and more. Even before we arrived, the owner JC called and messaged to confirm our flight information and make sure we had everything we needed for our arrival. We were picked up from the airport by Oscar right on time and we arrived to the beautiful Hacienda grounds. We were welcomed by Carlos with a DELICIOUS drink and our room - the Linda honeymoon suite - was perfect. We also took a tour with Oscar to the nearby artisan market in Masaya and then to the active Masaya volcano. Oscar was great and he took care of everything. In the Hacienda, Carlos took care of all our needs and beyond. Carlos is one of the nicest people we met on our trip in a country of incredibly kind people. We stayed in many locations around Nicaragua and the Hacienda was simply the best. Highly recommended!

Date of stay: December 2019
Trip type: Travelled as a couple
Thank Dpolla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HdaMgmnt, Gerente at Hacienda Puerta Del Cielo Eco Spa, responded to this reviewResponded January 2, 2020

Thank you Dan! We really appreciate your comments regarding the service, food, drinks and our exclusive Casitas!
We would like to thank you for coming to the Hacienda and enjoy the need of the year party!
It was great to talk to you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 23, 2019

Me and my husband have been to Puerta Del Cielo twice and both times have been absolutely perfect. Everything has been incredible, the view, the staff, the pool, the food. It is so peaceful here and it feels like you have your own little piece of paradise. The staff are so friendly and accommodating and have gone out of their way to make sure we are comfortable and have everything we need. The property is beautiful and everything is clean and well taken care of. This place is amazing and we definitely recommend it!

Date of stay: December 2019
Trip type: Travelled as a couple
Thank Michelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HdaMgmnt, Gerente at Hacienda Puerta Del Cielo Eco Spa, responded to this reviewResponded December 24, 2019

Thank you Michelle for coming once more to the Hacienda! We are glad you have enjoyed your stay on both occasions!
The whole team appreciates your kind words!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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