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“Simply Brilliant” 5 of 5 bubbles
Review of BIG4 North Star Holiday Resort

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BIG4 North Star Holiday Resort
Certificate of Excellence
Ipswich, Australia
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Simply Brilliant”
5 of 5 bubbles Reviewed 3 January 2012

We stayed on a powered caravan site with our Jayco Eagle from 27/12/11 to 4/1/12 and as always with this Park it was simply brilliant.

Park is always clean and staff are very friendly. Kids Club is just a delight for kids and patents! Movie nights, water park, new years eve entertainment (free), the beach, the river, etc etc etc just brilliant!

We will be coming back again and again.

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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307 reviews from our community

Traveller rating
    239
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    9
    9
    6
See reviews for
192
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6
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 2 January 2012

We stayed at the park over the Christmas period and found the experience very disappointing. The park itself is lovely and the facilities fantastic! BUT, we had the unfortunate luck of being situated around several large groups of people who have been returning to the park for many years and had no consideration for anyone else, they played music and yelled around the park until two or three in the morning on several occasions, and would not turn the music down, even when the caretaker was called, if it wasn't music it was televisions played loudly all day and night. There were large groups of teenagers wandering the park yelling Loudly, and lots of young kids on razor scooters racing around til ten or eleven o'clock on several nights. Whilst the staff were all very pleasant when we spoke to them little was done to resolve the situation. The other issue we had was regarding the adult pool, on several occasions when we went to use the spa's they were occupied by large groups of young teenagers sitting in them without using the spa, another time there were people attempting to swim laps with the group of kids bombing into the lap pool.
This was the worst experience we have had at a big 4, normally I am happy to pay top dollar because a level of behavior is enforced by the management to ensure enjoyment for all guests, but on this occasion that was not done. We have come away from the holiday more exhausted than when we arrived.
I wouldn't recommend the park to anyone at this time of year.

  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Tracey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
big4northstar, Marketing Coordinator at BIG4 North Star Holiday Resort, responded to this review, 22 January 2012
Hi Tracey, thank you for choosing to stay with us at the BIG4 North Star Holiday Resort. Needless to say though we are very sorry to hear you’ve left this time with some aspects which didn’t meet your expectations. Our Resort prides itself on being a fantastic place for families to holiday, offering great facilities such as free kids club during weekends and school holidays along with our new water park Sammy’s Adventure Lagoon. Our Resort has a quiet time policy whereby after 10pm all noise is required to be kept to a minimum, with our on site caretakers available 24hrs x 7 to deal with any issues. In 2010 due to an overwhelming number of guest feedback forms requesting that scooters be allowed in the resort we responded by readdressing our policy permitting guests to use scooters, however we agree excessive noise and use of scooters late in the evening is unacceptable. Our evening caretakers have all been given a copy of your feedback, making them aware of the issues you have experienced.
Seascape Leisure Centre is staffed during all hours of operation to ensure the Centres rules are being adhered to, we apologise for this behaviour taking place, and your valued feedback has prompted us to review the procedures.
Tracy please accept our most sincere apologies for these issues and the impact they had on your families holiday. Guest satisfaction is something that is very important to the team at the BIG4 North Star Holiday Resort and we wish to thank you for providing this feedback. We do hope we get the opportunity to welcome you and your family back one day soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 20 December 2011

We stayed for 7 nights in a Tuscany Villa. We are a fmily of five, adults and three young children. This was the first time we had stayed here and we just loved it. It's a place made especially for children. The water park is great, the kids enjoyed the kids club, everyone was very friendly and the staff were very professional and accommodating. The unit was great. Very well fitted out, spacious and clean. Probably the only downfall was the fact that you can't sit on the balcony and watch the kids ride their bikes or scooters from these villas. Nevertheless I would definately stay here again. Thank you for a lovely holiday Big 4!

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingaroy, Australia
1 review
5 of 5 bubbles Reviewed 17 December 2011

My wife and I stayed 2 nights at the Big 4 North Star Holiday Resort at a caravan site during our 3 week trip. The facilities are fantastic, water park is spectacular for all ages, not just kids and the caravan sites are very spacious. We will definitely return again.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queensland
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 8 December 2011

We recently spent 5 nights in a holiday cabin, out children 3yr and 1yr had a great time. I cannont fault the Big4 North Star. The indoor play centre was a life saver and and pool/water park was a great deal of fun. The cabin was clean along with all the facilities, the employees were all lovely and helpful.
We cannot wait to go back.

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nearoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forster, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 7 November 2011

We have stayed at the Big4 North Star Holiday Resort on many occasions. The update of the facilities just fantastic, something for everyone to enjoy. If travelling north we always have the Resort on our itineray to stay at the site in our caravan. The facilities are excellent, spacious and relaxing environment, clean and well appointed. All the staff are friendly, will assist with any problem. Reception area well set up, and staff always smiling under any circumstance, and helpful.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jacqueline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 October 2011

My family had a large 2BR cabin, which was spacious,clean and well appointed. Hairdryer, iron and ironing board, all cooking facilities. Beautiful,built-in barbeque on the deck.
The kids (8 and 10 years) loved the pools and waterpark,gamesroom and playcentre. I spent a lot of time in the lap pool and gym. The local beaches are beautiful, weather great, and only 20 mins to Surfer's.

  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Terri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BIG4 North Star Holiday Resort

Property: BIG4 North Star Holiday Resort
Address: 1 Tweed Coast Rd, Hastings Point, New South Wales 2489, Australia
Phone Number:
Region: Australia > New South Wales > Hastings Point
Hotel Style:
Ranked #1 of 2 Speciality Lodging in Hastings Point
Price Range (Based on Average Rates): $
Hotel Class:5 star — BIG4 North Star Holiday Resort 5*
Number of rooms: 40
Official Description (provided by the hotel):
The multi award-winning BIG4 North Star Holiday Resort at Hastings Point is an idyllic, family-friendly destination located on the beautiful Tweed Coast, just 15 minutes south of Gold Coast Airport. Nestled between the pristine Hastings Point beach, national parks and a safe tidal estuary, BIG4 North Star has a range accommodation including five star, fully self-contained luxury poolside spa villas and spacious family cabins, as well as caravan and camp sites, all set amidst 10 hectares of landscaped, tropical gardens. Whatever style of accommodation you choose at BIG4 North Star, almost all activities for the kids are free, including the famous Sammy's Adventure Lagoon waterpark, Neptune's Castle Kids' Club which is fully supervised on weekends and school holidays, tennis, games room, pool tables and outdoor playground. Hastings Point offers countless spots year-round for swimming, kayaking, and family fun in the sun. Its white sandy beach stretches for kilometres to the north and south, with great options for those who enjoy surfing, fishing, a stroll or a beach run. ... more   less 
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