Good location...several restaurants around the building and around the block. Mind museum is nearby, great for little ones. Kidzania is a little farther but walking distance.
Awesome view! We were surprised at having a grand view of the New Year's Eve fireworks, definitely a plus.
Never had a face to face interaction with the assistant but everything was ok in the unit, no issues at all. There was some learning curve on our part to operate the AC unit and the hot water in the shower, but once we knew how, it was a very comfy stay.
The building security asked me everyday what unit I'm staying, at least they are consistent at doing their job. We did feel safe. And the lobby staff were very friendly and always greeted us. A friend of ours was able to leave a package with the lobby staff while we were out, and we were able to leave a package for the same friend to pick up with the lobby staff.
Check out was as easy as checking in. Our flight was delayed arriving in Manila but we were given clear instructions on how to get access to the unit after normal business hours. Same process was utilized upon check out and we were able to leave for the airport on time to catch our flight.