£100 each for a 'Spa Day' which consisted of 50 minutes of treatments, light lunch, use of spa facilities. No complaints with the treatments. Lunch was very light! The rest of the 'experience' was extremely poor compared to every other spa I have visited.The salon itself is beside the main cafe which is open to all fitness users & general public. If you are in the salon need to visit the toilets you have to walk through the cafe in your robe in order to get to them. The inside jacuzzi was cold, the outside jacuzzi was out of order until early afternoon. This meant the relaxing room was full - no beds available - as everyone was waiting for the jacuzzis to work. The ladies steam room had no steam at all! It was on but not very warm- let alone giving out any steam! The therapeutic value of the massage & facial was ruined by the non functioning facilities. Our meeting with a disrespectful duty manager was even more unsatisfactory & staff training in customer service is definitely needed! Altogether it was a waste of time -
& particularly disappointing for one of the party who travelled from France especially for the experience.
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