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margaritagirl2017
Toronto, Canada

Fantastic new resort in Labuan Bajo

5.0 of 5 bubblesReviewed 5 weeks ago
My 5 night vacation was absolutely amazing. As a Titanium Elite, I was upgraded to a sea view villa with private pool which was beautiful and extremely large. Everything was spotless. My butler Rico did a great job and was always checking in with me (even on his day off)!

I made use of the spa, and also went to the Maiga Bar almost every day for the Sunset Ritual. I was offered a Nera Sunset trek one evening which I graciously accepted.

The food was excellent at all 3 restaurants and all of them had vegetarian options. The chef came out to say hello after all my meals and to ask how I enjoyed the food.

But I think what we really set the hotel above all others was the staff. I wish I could remember everyone's name because they all seemed to know mine. But some of the people that really stood out were Geri, Yudha, Noni and especially Ririn who saved me when I found out I needed cash (400K IDR) for my Komodo Island tour.

I highly recommend this hotel, and definitely plan to return.
Date of stay: September 2024
Room Tip: Direct flights now available from KUL, CGK and DPS.
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter-Paul Kleiss, General Manager at TA'AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo, responded to this review
Responded 2 days ago
Dear Margaritagirl2017,

Thank you for sharing your feedback about your recent stay at TA’AKTANA a Luxury Collection Resort & Spa, Labuan Bajo. We’re thrilled to hear that you enjoyed everything in TA’AKTANA and that our resort met all your needs. Your positive remarks truly motivate our entire team, and we appreciate you acknowledging their efforts. I will also pass your kind words to Geri, Yudha, Noni, and Ririn as it will undoubtedly inspiring us to continue creating memorable experiences for our guests.

We look forward to welcoming you back soon!

Sincerely,

Peter-Paul Kleiss
Resort Manager
TA’AKTANA a Luxury Collection Resort & Spa, Labuan Bajo
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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7 - 12 of 31 reviews
Reviewed 5 weeks ago

Unfortunately, I need to report a bad experience with this recently opened hotel as a Titanium Elite Marriott Bonvoy member. I made the reservation back in April’24 and sent the request to use some of my Nightly Upgrade Awards (NUAs) to upgrade our room to the Overwater Sea Villa. 3 days before the check in (beginning of October’24) I received the confirmation from Marriott Bonvoy that the NUA request was confirmed and our room was upgraded to the Overwater Sea Villa as requested. Almost 10 hours later, the assistant Front Office manager sent me an email informing me that the Overwater Sea Villa was not eligible for upgrade and that there was a system glitch issue between Marriott International and the hotel. They offered me instead to be upgraded to a One Bedroom Villa and to have the NUAs credited back. After several iterations with their Loyalty Manager and their Resort Manager arguing that customers should absolutely not bear the consequence of hotel’s system issues and they should have honoured the confirmed upgrade and even after suggesting to offer us 2 nights out of our 4-night stay at the Overwater Sea Villa, they refused to do so. Consequently, I have cancelled the reservation and asked for the refund of the 1st night deposit immediately.
Total disappointment and terribly not up to the Titanium Elite Marriott Bonvoy member standards! Especially since I was giving a surprise to my partner with this stay!
Piece of advice for anyone attempting to use their NUAs for the Overwater Sea Villa -> I’ve checked and it’s still possible to request it in the app but as mentioned earlier, even if the request comes confirmed they will not honour it!

Date of stay: October 2024
Trip type: Travelled as a couple
Thank Jose Maria S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter-Paul Kleiss, General Manager at TA'AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo, responded to this reviewResponded 5 weeks ago

Dear Mr. Retegui,

Tabe Gula, Good Morning from TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo.

Thank you for sharing your feedback with us. As I mentioned earlier in our correspondence, we sincerely apologize for being unable to accommodate your request. My team and I made every effort to provide alternative options for you to experience our resort. We deeply regret the situation, as we would have loved to welcome you and ensure your stay with us was exceptional.

Once again, thank you for your understanding, and we hope to have the opportunity to host you in the future.

Regards,
Peter-Paul Kleiss
Resort Manager
TA'AKTANA a Luxury Collection Resort & Spa, Labuan Bajo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 1, 2024

We only stayed at Ta’aktana for 3D2N. We wish we could stay there for longer.

Everything was beyond perfect - service, food, activities, hotel design, facilities etc. We could not find anything we could complain about.

The staff there went above and beyond to cater to our needs.

Our personal butler, Yosef, helped us arrange all activities during our stay from the moment we arrived at the hotel. The warm welcome by him and the team made us feel so special. He also organized a big surprise for me and my husband to celebrate our belated honeymoon!

The in-house snorkeling and stand-up paddling were definitely highlights during our stay. Shout out to Vincent at Jetty Point, who made water activities extra fun and super easy though it was our first time snorkeling and paddling! We have seen nemo, pufferfish, sea urchins, starfish and also countless types of other fish and coral when we were snorkeling with him.

We also enjoyed sunset yoga conducted by Chandra and sunrise trekking conducted by Risel very much, and they are both professional. The sunrise view at Amelia Hill was truly remarkable, and thanks Risel for encouraging me to walk to the top of the hill.

All the staff were super friendly and passionate about Labuan Bajo. These activities created so many good memories for us.

The food at Ta’aktana is exceptional and the dining service is of top notch. Afternoon at Nera Lounge, dinner at TABA, dinner at Umasa and breakfast at Leros - every dish was perfect and beautifully presented. They all exceeded our expectations! We also enjoyed ourselves very much at Maiga bar for sunset ritual.

This is definitely one of the best hotel stays, and we hope that we will be back one day! Thank you for the great hospitality :)

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Dorothy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter-Paul Kleiss, General Manager at TA'AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo, responded to this reviewResponded 5 days ago

Dear Dorothy,

Warmest greetings from TA’AKTANA Luxury Collection Resort & Spa, Labuan Bajo!

We’re delighted to hear that you enjoyed your stay at our exquisite property. Your kind words about Yoseph, Vincent, Chandra, and Rizal truly mean a lot to us, and we’re thrilled to know they made you feel special during your time here. We will certainly pass along your compliments to them and the rest of the team!

Thank you for taking the time to share your experience. We look forward to welcoming you back soon for another memorable visit!

Warm regards,

Peter-Paul Kleiss
Resort Manager
TA’AKTANA a Luxury Collection Resort & Spa, Labuan Bajo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 29, 2024 via mobile

Truly enjoyed our hotel stay. Everything from the hotel design, food menu and guest experiences were magical and reflective of the Flores and Komodo island. Truly is a destination hotel. The staff were exceptional and passionate about the island and culture . Learned so much about culture, history and local produce from the team . Wanted to recognise Hendrik, Ferdinand and Chandra for exceptional service and commitment .

Date of stay: August 2024
Trip type: Travelled as a couple
Thank alvinh34
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter-Paul Kleiss, General Manager at TA'AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo, responded to this reviewResponded 2 days ago

Dear Alvhew,

Greeting from TA’AKTANA a Luxury Collection Resort & Spa, Labuan Bajo.

Thank you for sharing such a delightful review of your stay with us. We’re thrilled to hear that you love and enjoyed TA’AKTANA. It’s wonderful to know that you were well taken care of during your time here. We’ll be sure to pass along your compliments to Hendrik, Ferdinand, and Chandra.

We look forward to welcoming you back and hope you get to more experience next time!

Sincerely,

Peter-Paul Kleiss
Resort Manager
TA’AKTANA a Luxury Collection Resort & Spa, Labuan Bajo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 29, 2024 via mobile

Sometimes I feel the urge to write a review after a visit and this is one of these moments.
The hotel just opened and is Indonesian owned and run by the Marriott group. The benefit is that Marriot has gathered some of there seniors to get the place going. So the food at all 3 restaurants is incredible.
Chef de cuisine Andi Hartono and his team are just outstanding and they blew us away with some incredible dishes and we ended up having all our lunches and dinner in the hotel. ( Try the rendang, made by a Sumatran chef, which is just Indonesian fine dining at its best!) Special mention also for the Sushi being made in front of our eyes with local fish by-Chef Pandir. Jakarta trained he brought his expertise to Flores. I sincerely hope they can keep this standard going, even after Andi will move to his next opening.

Then there is the advantage of an Indonesian owner who loves coffee tea and sports. We highly recommend his teas and especially the tea ceremony in the lounge we really enjoyed. Top quality tea for a very reasonable price.

The coffee is also very very good, although the best coffee we drank during our stay was being made by Singaporean Alboy, chef of the jetty, freediver and an incredible Barista. Maybe he could share his knowledge with the Marriot staff and could they also reconsider their pricing of their local coffee and local water.

Then the sport facilities, the Gym lead by a Flores born personal trainer, is just very very good. I had multiple workouts with him and his colleague from Bali. Highly recommended and the same counts for the Olympic size pool, 50 meters in length, which is quite remarkable and enabled me to some serious swimming. I think this must be the only Marriot run facility with an Olympic size pool…And then there is the Jetty, as mentioned it is still the opening phase, so for diving you still have to look outside the hotel. That counts also for the private speedboat to visit Komodo. The hotel offers it for 14 million, our lovely and very fast butler Nina for 13, but since we wanted our trip to be combined with some diving I had to look outside. To my surprise and at my first attempt I found a private speedboat including 2 guides, captain and crewmember for 7million. Although maybe not as nice as the speedboat offered by the hotel, I think the pricegap is too much.

All in all a very very nice experience in a beautifully designed hotel. Highly recommended.

Date of stay: August 2024
Trip type: Travelled with family
Thank Marrakas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 13, 2024

Ta Aktana Resort is a shining example of how luxury and local heritage can coexist harmoniously, offering guests an unforgettable experience that is both enriching and respectful of the local culture. The resort’s dedication to preserving and revitalizing local traditions is evident in every aspect of its design and service. From the architecture that reflects the traditional Manggarai style to the locally sourced materials and artisan craftsmanship, Ta Aktana feels like an authentic extension of the surrounding landscape and culture.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Dino F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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