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“Horrible experience”
Review of ORA Dive

ORA Dive
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Attraction details
Owner description: Premium class of diving and snorkeling operator in Labuan Bajo
Reviewed 2 weeks ago via mobile

This was quite an unfortunate experience for us during our short time in Labuan Bajo. We had discussed in earlier emails, a confirmed date of our Komodo tour and I had given all the information asked. They specifically said in email to meet at ORA dive office at 0530am on April 3rd Tuesday. We stayed at Le Pirate hotel which is right beside ORA dive so it was not hard to find the office. We waited from 520am till 6am that morning and nobody was at the office to take us as planned. It was a horrible experience for us and we were quite disappointed with the company from lack of customer service, support and diligence.

Luckily, We were able to find someone who helped us get a private tour out to komodo and enjoyed ourselves.

We will not be recommending Oradive as the experience we had was absolutely horrible. To think we had a planned and confirmed tour and to be stood up that morning is very stressful for a tourist.

I hope this is a learning experience for them and to maybe be more responsible when it comes to booking customers for tours.

2  Thank Genevieve l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"exotic island"
in 2 reviews
"fast speed boat"
in 2 reviews
"safety equipment"
in 2 reviews
"pink beach"
in 7 reviews
"manta point"
in 4 reviews
"day trip"
in 5 reviews
"komodo island"
in 2 reviews
in 2 reviews
in 2 reviews
in 3 reviews
in 2 reviews
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1 - 5 of 16 reviews

Reviewed 9 January 2018

We had a fantastic day trip with Ora dive to Rinca to see the Komodo dragons and to Padar Island for the view. It was the highlight of our 10 days in Bali and Java. We booked a private speedboat for our family of 4 since we were making this a day trip from Nusa Dua. Shana was very responsive to my early emails and, when our plans changed and I needed to book the trip with less than 1 day notice, it was no problem. The view from Padar was magical, breathtaking, really amazing. Although our time in Rinca was short, we got to see 5 or 6 large adults near the ranger area, one guarding her nest, and two small ones wandering around elsewhere, as well as wild pigs and buffalo. The Komodos are amazing beasts and it is a special experience to get up close to them in the wild. The boat was fast and clean, lunch was good, and they even brought us towels although we didn't have time to snorkle. The boat ride was lovely too; amazing scenery. I wish our time there had been longer. I cannot recommend Ora dive enough. They are more expensive than others but 100% reliable, service-oriented, friendly, and flexible.

Thank AGTraveler3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2017 via mobile

this might not be the cheapest out there but the service is just top notch. the staffs are very friendly. they provide soft drinks, energy drinks and water, bananas and lunch. they are very helpful and the tour is one of the best i've ever done. i did the padar-komodo-pink beach tour. i recommend you to travel with this tour for 2 full days as one day is absolutely not enough. easily the best.

Thank olivertan19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

My son and I did the one day trip to Padar-Komodo-pink beach-manta point-and a sandy exotic island . It was a truly memorable experience we highly recommend them to anyone . Shana replied promptly to emails and texts, not always typical for most of Indonesian service providers and her English is excellent . Shana, knew how to answer our queries and helped us a great deal , she sometimes replied within a few hours which gave us confidence that this company was professional . They were extremely friendly and helpful during the whole trip and very organized as well . The whole group really enjoyed the food they provided, the food was excellent and nicely presented the hygiene standards were excellent , which can be an issue in Indonesia at times. Also plenty of water, bananas and sodas on the boat . The boat was great and very fast speed boat, with 2 engines and all safety equipment necessary . Also they had really excellent staff - Chandra the owner is a delight as well as all the people on the boat . They made sure we had an excellent experience . They love their work and island it was so obvious . I highly recommend Ora Dive they are truly amazing . I have travelled a lot in Asia and they are very professional and I look forward to booking another trip with them . Shana and Chandra thank you for such a memorable experience

Thank Martine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 September 2017 via mobile

I booked a private cruise with Ora dives based on reviews on the blonde abroad. Very happy to have chosen to pay more (compared to classic tours) to have a private boat just for ourselves and amazing staff to take care of us and suit our needs. Also, the speedboat is a real plus to explore the area because the park is actually huge and it takes time to go from an island to an other. Thank you Chandra and your time for taking care of us.

1  Thank Jeanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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