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“Excellent!!” 5 of 5 bubbles
Review of Oxford Suites Spokane Valley

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Oxford Suites Spokane Valley
Ranked #2 of 13 Hotels in Spokane Valley
Certificate of Excellence
Zillah, Washington
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Excellent!!”
5 of 5 bubbles Reviewed 26 March 2012

Have stayed here quite a few times & each time is a great stay, i love that they have like 8 pillows on their bed, especially that im pregnant i do use about 6 & hubby uses 2:))
Breakfast is great, location is awesome, the Spokane Valley mall is conveniently located across the street w/ all the big name stores & great restaurants!!

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kristyj_05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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920 reviews from our community

Traveller rating
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    85
    30
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • English first
  • Any
English first
Denver, Colorado
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 16 March 2012

The customer service from booking to check out was superb. Every person was helpful and accomodating. We booked an Executive VIP King Suite and were very impressed with the value. Awesome bed, large floorplan, convenient wetbar area. My parents had "the apartment" on the 5th floor, which is a great score for a family. Two bedrooms, two bathrooms, a full kitchen and living area. We had a small family reunion and 8 adults were very comfortable in the living area. The pool is clean and warm with great large windows to let the sun in. The workout room is basic. The "reception" each evening was fun, 1 free wine or beer for each person. The free breakfast in the morning surpassed our expectations. Eggs to order, bacon, sausage, french toast, and the typical fruit and cereal. What a treat! The location is convenient to a shopping mall and quick access to the highway.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BeachGal5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kennewick, wa
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

Excellent location across from Spokane Valley mall. Great dining across the street, 10 + choices.
The hotel staff is wonderful. Rooms are very clean, breakfast is good, warm cookies in the evening.

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank willshawna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 February 2012

Want to give a huge thank you to David at the Oxford Suites Spokane Valley for fixing my mistake of accidently booking the valley instead of Oxford downtown. He called downtown for me and re-booked me there without any hassle. Good customer service makes all the difference.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank 737Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spokane, Washington
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 January 2012

The family room is the ideal place for a slumber party. There is a king bedroom and 2 doubles out in the main room. The price included a cooked to order breakfast (for all 6 of us!), so what a value! The hotel has a nice little heated pool, as well. There is a Shopping Mall across the street with a cinaplex movie theater, so the evening was easy and self-contained. Dinner at IHop and a movie. Back to the hotel for cupcakes, gifts and the rest of the evening. What a great way to celebrate her 8th birthday! I would recommend this for any busy family. No clean-up the next day, either!

Room Tip: We thought that the family room was a great value. It has a separate bedroom with its' own tv...
See more room tips
  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mugical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kennewick, Washington
1 review
5 of 5 bubbles Reviewed 28 December 2011

we love our stay we relax the the whole time great pool, breakfast . The staff always great. we love it there. thank u very much.

Room Tip: river side
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson, Canada
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 23 December 2011

We are regular visitors to the Oxford Suites in Spokane, though this was our first stay at the Valley property. We are loyal to the chain because we have always received excellent service, and consider that it offers good value.

This hotel is in a great location, and we scored it highly for welcome and check-in, amenities, and the general state of upkeep. We were also pleased with our room, a family king suite. However, the issues we picked up on fall into two categories:

1. Housekeeping. I can't remember the last time when I stayed in a hotel where the bed wasn't made. Ours was not touched at all. This might have been an oversight...it can happen...except the bathroom still had evidence of the previous guests the next morning (i.e. even after our first night). Glasses were left unwashed in the room, and there were no fresh ones, and our towels were changed when we requested, following the hotel guidelines, that they weren't. Now, it might seem harsh to complain about 'additional' service, but the real point, apart from being wasteful, is about staff not taking note of what the guest asks for. All-in-all, this was one of the worst kept mid-market rooms I have ever stayed in.

2. Downgraded quality. It's clear that this hotel, and maybe the chain, has cut some corners recently. If I were to actually list specific examples, one-by-one they will seem petty (e.g. quality of spare blankets, choice of in-room hot drinks, quality of soaps and shampoo etc.), but the point is that we felt that we had paid the same level of rate as on previous occasions, but received a poorer level of service.

Everyone knows that economic times are tough, but the last thing you want is to show customers where you are carving out savings - we need to be treated as we always have been. Consistency creates loyalty and builds a brand - don't short-change your loyal customers.

The problem for anyone having us as guests is that we are hotel owners, which is why this review is written so formally. Being in the business doesn't make us any fussier; in fact, we are far more forgiving because we understand the issues involved, intimately. But it does mean that we are quite likely to spot and reject what we consider to be unforgivable errors, and one of those is maintaining rates whilst reducing the level of service. Not a good business ethic.

I must add that the front desk staff were excellent, as always, and that the general quality of our stay was good.

It's going to be hard for on-site management to respond completely to this review as one set of complaints is in-house, and the other corporate....so it will be interesting to see whether our points are picked up and replied to here by anyone from higher up the chain. It's not a big company, so that shouldn't be too hard. I am hoping that we will get good response, as we fully intend to revisit the chain in the future, hoping that this was just a one-off poor experience.

  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank riotambopata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternTrvlr, Manager at Oxford Suites Spokane Valley, responded to this review, 27 December 2011
Thank you for taking the time to comment. We truly apologize that problems arose with your stay and appreciate that you pointed out the upside of your stay as well. Corporate staff, including our President, and the local management team review every comment made by our guests and certainly take the feedback seriously.

First, regarding the housekeeping of your family suite, clearly a mistake occurred. We service each room daily and we will investigate and rectify the situation that led to your room not being serviced to our standards. If you requested new towels daily, you should have received them. To that end, we offer you our most sincere apology and ask that you contact our General Manager, Amanda Rosler, so that she may extend our apology personally. She may be reached at 509.847.1000.

To your second point, our new amenity line is an effort towards being an environmentally responsible community member by severely curtailing the number of plastic bottles that go to landfills. Feedback on the amenity line, to date, has been very positive but, of course, it is a different product and each person has their own preferences. We will continue to monitor feedback and make adjustments accordingly.

We truly value each and every one of our guests and are thankful for their loyal patronage. We are sorry that, on this specific occasion, we did not meet expectations. Thanks again for your feedback. We can and will do better next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oxford Suites Spokane Valley

Property: Oxford Suites Spokane Valley
Address: 15015 E. Indiana Ave, Spokane Valley, WA 99216
Phone Number:
Region: United States > Washington > Spokane Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Spokane Valley
#4 Romantic Hotel in Spokane Valley
#5 Business Hotel in Spokane Valley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oxford Suites Spokane Valley 3*
Number of rooms: 129
Official Description (provided by the hotel):
Exceptional has never been so affordable! Located on the banks of the beautiful Spokane River, the Oxford Suites Spokane Valley is situated no more than a few steps from the Centennial Trail, Spokane Valley Mall, great restaurants and just a short drive from the Mirabeau Point Park, regional wineries and the Plantes Ferry Soccer Fields. Complimentary amenities include Full Hot Breakfast Buffet, Evening Reception, High Speed Wi-Fi, Parking, Indoor Pool, Spa, Sauna, Steam Room & Fitness Center. ... more   less 
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Also Known As:
Oxford Suites Spokane Valley Hotel Spokane Valley
Oxford Hotel Spokane Valley

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