Disgraceful Business Ethics
Château de la Marine
This review has been put off for some time as I wished to write an ethical report about the poorest treatment I have experienced from a hotel in my life ..
For those of you that have ever put in order a traveling campaign which entails the assistance of other contributors, including hotels, planning and co-ordinating dates will play an integral part of the process.
Whilst arranging hotels for stop overs to coincide with art gallery visits and media interviews, I booked the Chateau de la Marine on the 3rd of May 2016 @1502hrs UK time for a 2 night stay on Friday 5th August to Sunday the 7th August 2016. Confirmation through Booking.com arrived moments later and put my mind at ease knowing another hotel had been booked.
On 22nd of July, the first day of an epic adventure on the european art review road trip which would lead us through France, Switzerland, Italy and Monaco took off. Imagine my feelings of shock, dismay and upset when that same evening I received an email from the hotel Château de la Marine stating, a guest already staying at the hotel would like to increase their party and my suite was given to them and my booking is cancelled.
Booking.com customer services I feel, were a complete waste of time with no challenges to this hotel concerning the confirmation provided to me on the 3rd of May.
Château de la Marine had suggested an alternative hotel which they stated matched themselves. This was definitely not the case. If I wished to book a room in named chain hotel I would have when searching through booking.com.
I can not comment on the aesthetics of the Château de la Marine as I did not get to stay there. I personally would not recommend this hotel due to not knowing if the confirmation supplied by the hotel would be honored and the ethos of the hotel appalling.
From my experience it is not great to take time out from a prescheduled road trip already underway to look for an alternative hotel.
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