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Reviews (732)
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All reviewsharbour viewwashing machine and dryerqueen streetauckland harbourfull kitchensky towerone bedroom apartmentairport busamazing viewscentral locationcooking facilitiesbritomartviaductferriescafeslaundry
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Reviewed June 9, 2018

We had booked a studio room for 4 nights when we first arrived & were upgraded to a 2 br suite on the 21st floor with harbour views. We were very happy with the location & the facilities & of course the upgrade.
We decided to return for our last 2 nights in Auckland & again booked a studio room as our finances were limited. Once again we were given an upgrade to a 2br suite on the 23rd floor with even more spectacular harbour views.
The suite is again fully equipped with full kitchen including dishwasher, washing machine & clothes dryer. This time we even get a ensuite.
Staff at reception have been friendly, helpful & efficent.
The location is great.
The heated outdoor pool was a winner for me & my friend was very happy with the gym facilities.
We would happily stay here any time we return to Auckland

Stayed: June 2018, travelled with friends
1  Thank denised7772018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shameel U, Manager at Oaks Auckland Harbour, responded to this reviewResponded June 10, 2018

Dear denised7772018

Thank you so much for your 5 Start rating of our property.

I'm pleased you enjoyed your stay with us, especially in the upgraded room.
We strive to provide our guests with the best experience possible and we upgrade rooms when occupancy permits.

Often we don't have people who make it to the pool and gym and I'm pleased you utilised these facilities. It's something I'd encourage everyone to use. Washing & drying machines are provided in every room and it means that guests are able to do their laundry at no extra costs.

I'm very proud of the staff we have as they are a real asset to the Hotel. Your comments will only inspire them to continue delivering the high standard we've set ourselves.

Again, thank you very much for your review and we'll look forward to your next stay.

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Reviewed June 8, 2018

We had the best time. Amazing views from our lounge as well as from our rooms. Perfectly located in the centre of everything. Staff went above and beyond to help us out. Definitely would stay here again!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank worthyld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shameel U, Manager at Oaks Auckland Harbour, responded to this reviewResponded June 10, 2018

Hi worthyld

Thank you very much for taking the time to review our Property.

Our Hotel is located in the heart of the CBD and only a hundred metres from Auckland Harbour.
This gives our guests unparalleled views of the city, Mission Bay along with amazing sea views.

We're fortunate to have a great team who take a lot of pride in ensuring our guests are well looked after.
I'll certainly pass your comments to them and will look forward to hosting you again.


Kind Regards


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Reviewed May 28, 2018 via mobile

The Receptionist Naz was very courteous and extremily helpful. very welcoming and excellent service.Would definitely come for next stay and recomment others.Rooms had beautiful view, very clean and beautiful.check in and check out times should be altered though.

Stayed: May 2018, travelled with family
Thank Neerja S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shameel U, Manager at Oaks Auckland Harbour, responded to this reviewResponded May 30, 2018

Hi Neerja S

Thank you so much for taking the time to provide us with feedback.

We're blessed to have a wonderful bunch of staff with Naz being no exception.
Right from the front office staff through to housekeeping, pride themselves in providing guests with exceptional service.

We always take pleasure in working with our guests schedules and would've happily given and an early or late checkout. These are dependent on availability however we're able to accommodate in most circumstances.

Again, I thank you for your comments as this invaluable for us to ensure we're on the right track.


Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 28, 2018

Things to like about the hotel: it's in a good location, very central & close to the main shopping district & Britomart where there are lots of cafes & bars. There's an amazing ice cream shop next door (Giapo). Staff were also quite friendly & helpful.

The room itself was quite spacious, clean and comfortable, though it was lacking a few simple things (somewhere to store your clothes, hand towel rail).

Things not to like: the carpet in the halls of the floor I stayed on looked like it needed replacing some time ago and all the walls in the hallyways were marked & scuffed. The gym was small and quite basic, with very little equipment.

It's also directly across the road from a strip club (you might like or dislike this feature!).

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank jgrob3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shameel U, Manager at Oaks Auckland Harbour, responded to this reviewResponded June 7, 2018

Hi jgrob3


Thank you for a fair & amusing assessment of our property and I'll certainly pass your compliments to the staff.

As mentioned, our location is ideal for travellers and the ice cream store next door provides a unique taste buds experience.
A discount is also on offer, if you mention that you're an Oaks guests.

Your comments on the public area space is timely as the Building Management are well underway on getting new carpets & painting.
An upgrade for the gymnasium is also in the pipeline. I'm confident that you'll find these issues rectified by your next visit.

Again, I thank you for your comments as we welcome an alternative perspective to improve ourselves.


Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 24, 2018

A good value location in the CBD. The room could do with a freshen up but it was bright and clean. The 2 bedroom apartment was a good size and had a view of the waterfront as well as the sky tower . Good value.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Nicky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shameel U, Manager at Oaks Auckland Harbour, responded to this reviewResponded May 28, 2018

Hi nmcb2011

Thank you for taking the time to review our Property.

Thanks you for complementing on our Location & Value.
We're ideally situated from the centre of Auckland's CBD, along with a number of transport & restaurant's within walking distances.
Our building is also one of the highest residential apartments in NZ which offer breathtaking views.

I hope that we'll have the pleasure of hosting you again.


Kind Regards

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