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“Great experience”

Harold's Kitchen & Bar
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2
Fri, 02-07
20:00
Ranked #8 of 929 Restaurants in Richmond
Price range: C$15 - C$31
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Dining style: Casual Dining
Neighbourhood: City Centre
Cross street: Minoru Blvd
Transit: The Bistro and Lounge can be easily accessible by transit buses or by taxi. We are a five minute walk from the Brighouse station on the Canada Line.
Description: Every day for over 35 years, Mr. Harold Cross has been coming to our place for lunch. In fact, you may see him sitting at his usual spot by the window, greeting everyone by name, sharing a laugh and offering a warm smile. Our biggest fan and one of the nicest people you’ll ever meet, we couldn’t think of a better name for our restaurant. Located in the Sheraton Vancouver Airport Hotel, Harold’s Bistro & Bar serves classic Canadian and American dishes, Asian and East Indian specialties, sustainably-sourced mussels and wild salmon. At the bar, enjoy a wide selection of local wines, beer on tap, and spirits from around the world or catch a game on the big screens or relax with a martini on the patio; we're open until midnight. Join us for our daily breakfast buffet, lunch or dinner!
Reviewed January 3, 2020

I really appreciate the small things they do in their service. We were in a booth and we had a warm and great service with jimmy. He was very professional, guided us through the menu and made great suggestions. The best part of out meal was the bread pudding and the high light was the beer served in a frosty sleeve. We will come back again.

Date of visit: January 2020
Thank Mars1627
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (383)
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20 - 24 of 383 reviews

Reviewed December 16, 2019

Harold's is the place to go for drinks, good food and great service. Kristy and Yvonne are awesome - they take good care of you and are always friendly and welcoming! The atmosphere is pleasant and keeps me going back!

Date of visit: December 2019
1  Thank Global111361
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 12, 2019

Recently I visited Harold's Kitchen & Bar with friends. The service exceeded our expectations and the food was very good. Our server, Jimmy, greeted us with a warm welcoming smile, he walked us through the menu and the feature items they had offer that night. Jimmy was very patient with us because this is our first time to Harold's and my friend and I had hard time deciding on food. He explained some of their feature dishes to us and made some suggestions. The ribeye steak was very good, and the Laksa was not what you would normally get from other restaurants. It was an interesting dish to try; it had less soup with a twist of kimchi on the top, a fusion kind of Laksa. The dry ribs was very interesting as well, it tasted like pop corn chicken, but it was pop corn dry ribs. We also ordered two negronis, they were very bitter and off taste, at the time, Jimmy was busy with other customers, his co-worker, Kori came and helped us. She didn't questioned us, and she was very happy to replace our drinks for us. The mud pie was super tasty and if you like bread pudding, it was a must try in Harold's. Overall, the service was excellent, I would recommend family and friends to Harold's. I would come back again for occasional dine-in and drinks.

Date of visit: December 2019
    • Value
    • Service
    • Food
Thank DavinaSW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 5, 2019

I was at Harold's restaurant at the Sheraton Richmond in BC last night on 4th Dec 2019 with a client. I had ordered pasta and found some strands of hair in it. Our server was not available, I complained to another server (photo attached)....she looked at me with disbelief and her comment was "Really? In the pasta?" Like I was making it all up! She just whisked the plate off my table and walked off! No apologies, nothing! For 20mins no one even came by our table to check. Then our server saunters in and when I told him about it, he said "Oh! Would you like something else then?" I was still gagging at the thought of the hair I had just about swallowed! The moment I said no, he says then I shall get the bill!" I was furious by then, I asked to speak to the manager on duty. The manager Mr. Sheilly came to our table. When I told him what had happened, he just said that he was aware of it, the chef was advised. I told him that is that all he had to say! More than getting mad about the hair in the pasta I was more furious about the whole attitude of the staff who just did not seem to care. The manager stated well the server had done her duty by advising the chef. When I said that is that all they were going to do? No apologies, from any one at the restaurant? He said " well if this bothers you, I would like to tell you our chefs wear nets when they cook, etc, etc" trying justify the whole thing instead of trying to apologise for this incident. I asked him, would you not be bothered by something like this? Should we expect something like this in a restaurant at the Sheraton? His response was "Oh we serve 300 guests a day and we do not have such incidents, implying I was unneccessarily complaining". By then I was really angry, and told him that I would write a review about this on the internet. His response was priceless. He said " Well, it is up to you, what you want to do. We have some people giving us a good reviews, some bad" It was like saying do what you want, I don't really care! I was shocked at his indifferent manner! I have never come such poor service standards in the hospitality industry. With our dinner ruined, we decided to leave, so asked for the bill. Then the manager comes with the bill and states that we have decided not to charge for your main course. I was so furious, I told him that I would rather pay and not take any favours from him! But he kept insisting as he was probably aware that I was going to complain and he wanted an alibi that he did his best. In the end, he just would not accept the payment for the main course. And I was fed up by then and just wanted to leave. In this whole time, not once did he nor his staff apologise for the whole thing.
The arrogance of Sheilly and his don't care attitude really made it worse. And if the manager behaves in that fashion, what else can you expect from the staff! Although the lady at the front desk was an exception and had a pleasant demeanour.
I have been to this restaurant many times with my clients and friends. But not only will I never visit it ever again but shall warn everyone to stay away from it.

Date of visit: December 2019
    • Value
    • Service
    • Food
2  Thank Rupa D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheilaC2785, Director of Food and Beverage at Harold's Kitchen & Bar, responded to this reviewResponded December 10, 2019

Good day Rupa D,
I am very sorry to hear of your experience here at Harold’s. I do thank you for bringing this to our attention so that we can remedy any service issues. We work hard and take great pride in creating excellent food and great experiences for all of our guests. Clearly, we fell short on your visit. Again, for this we apologise. I have looked into the circumstances you have described and taken action in resolving the food and service issues.
We do hope to see you back again at some point in the future and I would be delighted to meet you in person should you return here to Harold’s.
Once again, we are sorry, and hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 18, 2019 via mobile

Been here a few times and the service and food are awesome!! Ani was my server again and she was a sweetheart. After a short conversation she gave me some great tips on places to go and see locally. I will definitely continue to come by for the great food and awesome service!!!

Date of visit: September 2019
Thank Strat_slinger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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