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“Cheap, clean and great customer service”

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Accent Inn Vancouver Airport
Ranked #10 of 23 Hotels in Richmond
Upstate NY
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Cheap, clean and great customer service”
Reviewed 7 April 2012

My husband and I recently spent a night at the Accent Inn Vancouver Airport. We chose it because we needed an inexpensive place in the Vancouver area with free parking and easy access to the city. This review takes into account that we paid $74/night (senior and auto club rates).

We arrived around 4pm and found the check-in easy and friendly. An hour or so later, we wanted to catch the hotel's shuttle to the Sky Train to go into the city. We hung around the lobby for awhile, using their gratis computer to check out some things we might want to do in Vancouver. About 15 minutes after the shuttle should have picked us up, even though we had not complained, the hotel called and paid for a taxi to take us to the Sky Train. On subsequent trips to and from the city, the shuttle was prompt and the driver helpful.

The Accent Inn is next to a major highway, so we took the advice of other reviewers and asked for a room at the back. There was no problem with noise from the highway. However, the air conditioning/heating unit was loud. Since the night was cool, we turned it off before going to bed. The room was clean, although the decor was a bit dated.

Bottom line is that the Accent in was inexpensive, clean, and convenient (if you, like us, consider a shuttle to the Sky Train into the city convenient), and the customer service was something that many four star hotels could learn something from.

Room Tip: Ask for a room in the back -- away from the highway,
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Landra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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B.C.
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 April 2012

Got a great rate from Expedia.ca for pre-flight stay. Nothing fancy but perfectly adequate for our needs. Clean, convenient to YVR, restaurant choices within walking distance. Would stay again.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
Helpful?
Thank trucker64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmgr2, Manager at Accent Inn Vancouver Airport, responded to this review, 6 April 2012
Dear rucker64,

Thanks for posting your comments and experience about your recent stay at the Accent Inns. We are one of the only hotels in the area that offer a 24 Hour Complimentary Airport Shuttle Service for our valued guests. The onsite IHOP Restaurant offers a variety of kitchen-to-table menus for breakfast,lunch or dinner all plated and served byiendly fr wait staff. Broadband Hi-Speed Internet/ WiFi is complimentary. Look forward to welcoming you back to our hotel again,soon. Best Wishes!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2012

This is my second time at the Accent Inn Richmond. This is a well kept hotel, that will do it best to make sure that your accommendations meet your needs, Had a few things that got taken care of immediately. Staff are very pleasent and make you feel welcomed, they are very helpful whether you need directions or an extra towel. If you are unsure of anything all you have to do is ask them. Their prices are most reasonable.
You can access alot from the skytrain/Canada line, their shuttle bus will be happy to drop you off to catch the trains or buses.
There is an IHOP that is next door. Great menu for all. I will come back here again!

Room Tip: Back side of hotel is quieter and they do have kitchenette rooms.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmgr2, Manager at Accent Inn Vancouver Airport, responded to this review, 6 April 2012
Dear Wendy S:

Thanks for posting your experiences about your stay at our hotel. Comments such as yours as gratefully accepted and glad to know that we are offering our best to our valued guests and customers. Your comments about asking or reguesting for anything during a stay at any hotel, is an excellent recommendation for all travellers.Our Guest Services Agents are always willing to assist all our valuable customers. We sincerely care about our guests. Look forward to welcoming you back again, soon. Best Wishes!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 March 2012

Beds were very comfortable and the room was clean.
VERY reasonable price compared to other hotels in the area.
We had a small bar fridge and asked where we could warm up food.
They found a microwave and put it in our room.
No continental breakfast but we easily saved enough for breakfast.
6 minutes from Ikea where you can get breakfast for 1 or 2 dollars.
Only a few minutes away from major shopping centres on #3 road.
Free parking included although small spaces.
We've stayed here several times with no problems.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LeadSledder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 March 2012

Perfect for a quick night before a flight. Everything is super clean and it's good value for the money.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Devnter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kootenays, BC
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 March 2012

The Accent Inn had been recommended to us by a family member. We were not expecting much but the price was right. We were pleasantly surprised. The room was very clean and the decor appeared to be new. We had breakfast at the restaurant and the portions were generous and tasty.

The staff were friendly and a shuttle is provided to the airport every half hour.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Kootenay_Traveller58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver BC
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 March 2012

This is a great place to stay if you plan to travel and need to park your car for a few days.
The Accent Inn provides great service and it is close to everywhere. The airport is no more than a 6-7 minute ride with a taxi or take the shuttle for free (12-15 minutes ride).
My only advise to the hotel is to throw away the shampoo and conditioner liquids (they have likely purchased by the barrel) and buy something that is of quality to fill those containers. Also this location is being cheap on providing a cup of coffee at the loby area where they charge you 50 cents for cheap brewed sewer water. Get a coffeee maker and some decent coffee and get on with it. I aways stay at the Accent Inn because of the great service. Dont mess it up!!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrechinBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Accent Inn Vancouver Airport

Property: Accent Inn Vancouver Airport
Address: 10551 St. Edwards Dr, Richmond, British Columbia V6X 3L8, Canada (Formerly Accent Inn Stay'n Save)
Region: Canada > British Columbia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Richmond
#10 Family Hotel in Richmond
#12 Romantic Hotel in Richmond
#12 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Accent Inn Vancouver Airport 3*
Number of rooms: 206
Official Description (provided by the hotel):
Accent Inn Vancouver Airport is the ideal accommodation for both the vacation and business traveler. The hotel offers COMPLIMENTARY 24 HOUR SHUTTLE BUS SERVICE TO AND FROM THE VANCOUVER INTERNATIONAL AIRPORT,SOUTH TERMINAL AND SEAPLANE TERMINAL. Accent Inn Vancouver Airport is conveniently located in the city centre near the entertainment and business areas. The River Rock Casino & Theatre is only a few minutes from the hotel and free shuttle service is also provided. The hotel OFFERS FREE SHUTTLE SERVICE TO AND FROM THE CANADA LINE STATION. Take the train to downtown Vancouver, one of North America's most exciting and beautiful cities. Perhaps a visit to the Richmond Olympic Oval made famous during the 2010 Olympics. A few days and nights in the city is always a great experience. ... more   less 
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Also Known As:
Accent Inn Vancouver Airport Hotel Richmond
Accent Hotel Richmond
Accent Hotel Vancouver Airport
Accent Inn Richmond

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