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“great hotel, staff could be better”

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Holiday Inn Hotel & Suites North Vancouver
Ranked #2 of 10 Hotels in North Vancouver
Certificate of Excellence
Reviewed 17 November 2011

First of all I want to mention that we did not plan to stay almost a whole day at this hotel.
We wanted to check out Vancouver first, but then I got sick in the morning, so we decided to drive directly to our hotel (we already had a reservation).
We entered the spacious and almost bit upscale looking lobby at about noon. We kindly asked if we could get into our room right now due to my bad condition. But the girl at the reception told us that every room is still occupied or in need of cleaning (this hotel has over 160 rooms and 60 suites, so quite large) and it was already noon - I couldn't really believe that, cause it was Friday (not Saturday or Sunday). I needed a place to rest very urgent, but they couldn't provide a room.
After about an hour (in the meantime I tried to get some sleep outside in our (cold) car) my girlfriend checked a second time with the front desk (this time a different girl) and now they were able to get us a room. Finally!
The room itself was very nice, spacious and clean. Huge flat tv, micro and fridge. Very quiet area and very nice maintained hotel property with lots of plants and trees, although hotel is
located just beside an intersection (but very well protected by trees). A supermarket (Real Canadian Superstore) is in walking distance - that was very good, because my girlfriend could buy some drugs for me (she was not allowed to drive the rental car).
Restaurant (breakfast) was great, we had a breakfast package (20 bucks credit for the restaurant). Parking is free and the free wifi is pretty fast.
This hotel should have a nice pool what I've heard, but due to my bad condition we were not able to check it out.
I would definitely stay there again. If we would have gotten a room at our first try, I certainly would have rated this hotel as excellent.

  • Stayed: September 2011, travelled as a couple
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Thank sial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 November 2011

Dear guest,

All of us at the Holiday Inn & Suites North Vancouver thank you for staying with us.
I am disappointed that your experience fell short of excellent for this I offer our sincere apologies. It was unfortunate that our front desk staff did not respond to your early request for check in promptly. I have shared your review with my team and rest assured all efforts will be made to ensure such situations are avoided in the future.
I am pleased to hear that the rest of your stay, our rooms, facilities and restaurant met and exceeded your expectations.
Once again, thank you and we look forward to welcoming you back on your next stay.

Sincerely,
C.Alam

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Reviews (709)
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584 - 590 of 709 reviews

Reviewed 4 October 2011

I took my mom on a little trip to Vancouver and we stayed in this hotel for a night. I had driven by this hotel many many times on previous visits but had never been inside before. We were both pleasantly surprised by how nice it was. The lobby was a little understated, but the warm and friendly front desk staff made up for that. The room was well appointed - pretty typical of a hotel at this price but one of the nicer touches was having both hard and soft pillows and having them nicely labeled. There was a great waterfall at the front of the hotel which we could certainly enjoy from our room on the 3rd floor. The landscaping was very nice for a hotel right off the highway. The hotel is close to everything as well since it is right on the highway. In our room (north side of the hotel) we didn't hear any noise. We ate at the Pantry restaurant which is attached to the hotel. Normally I wouldn't choose this chain to eat at but again, we were very pleasantly surprised. Pleasant staff and good food.

Room Tip: There is a pub attached to the hotel and although I never heard any noise from it, I would ask to no...
  • Stayed: October 2011, travelled with family
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Thank MossnClover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2011

The Holiday Inn Hotel & Suites wasn't our first choice, but Vancouver rooms with kitchenette were hard to find at the time that we were visiting. We were concerned that the hotel might be too isolated from downtown. Our concerns vanished on arrival. The reception staff were welcoming in a way that I didn't expect from a chain hotel. On the transport issue, they were not only able to reassure us that there are good bus services from close to the hotel to both North Vancouver (for the Seabus service) and downtown Vancouver but had a map ready marking the bus stops. We also found that the hotel was well placed for bus travel to Capilano Canyon, Grouse Mountain and Lynn Canyon -- all very convenient. The room was spacious, clean and well presented, the bed being exceptionally comfortable. The cooking facilities were compact but cleverly designed with just the right equipment. A large supermarket is within five minutes' walk for supplies. The fitness room had modern, well maintained equipment. Included in our room rate was credit towards breakfast at The Pantry restaurant. We loved its diner-type food -- so much better than buffet style arrangements -- and its exceptionally friendly service. Meeting the staff at The Pantry were a great start to the day. The only thing that wasn't perfect was the interconnecting door to the next room. If only hotels could soundproof these doors or, better still, eliminate them! Fortunately we had quiet, considerate neighbours.

Room Tip: Our room faced to the rear of the hotel, looking out over a forest. It was very quiet and the window...
  • Stayed: June 2011, travelled as a couple
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Thank CanberraSteve38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 October 2011

Dear Guest:
Thank you for your review about our hotel and your stay. It is greatly appreciated.

Sincerely,

Team at Holiday Inn North Vancouver.

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Reviewed 21 September 2011

Very typical Holiday Inn, but a little fancier. Very comfortable & in a good location (a few min. from Stanley Park).

  • Stayed: September 2011, travelled with family
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Thank dce_irish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 September 2011

The staff and management appreciate your time to share your review about our Hotel, our location and amenities.
We are pleased you chose our Hotel for your stay and look forward to welcoming you back.

Thank you

C.Alam

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Reviewed 20 September 2011

We stayed at the Holiday Inn for one night on September 15 driving through North Van. It was quiet and clean. Nothing super extraordinary, just comfortable. The room was on the 5th floor and was quite large, with a separate sitting and bedroom area. The decor is nothing spectacular. The bathroom could have used a better cleaning as the counter had shampoo or soap smeared all over, clearly a quick wipe down. But no big deal otherwise. The staff were friendly and we received an express check out slip under the door the following morning.

The main issue I had was the price of the room. If I had a choice of staying here or at the #1 ranked North Van. hotel here on trip advisor, which happened to be sold out that night, I would not choose the Holiday Inn. The cost was exactly the same except there we got a waterfront suite looking out to the Vancouver skyline and a brand new and up to date hotel.

  • Stayed: September 2011, travelled as a couple
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1  Thank NorthVan83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 September 2011

Dear gyest

Thank you for taking the time to share your recent experience at our Hotel

We appreciate your feedback about our hotel rooms, amenities and service but also take this opporunity to extend our sincere apologies as we may have not met all your expectations.

We realize North Vancovuer has a variety of lodging choices and we do thank you for choosing our Hotel. We do hope that you consider our hotel again on a future visit to the area.

Sincerely,
C.Alam

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Reviewed 18 September 2011

So, we were going to spend a few days in North Vancouver, visiting friends/realatives, with some activities for the kids. The hotel is just off the Iron Workers Memorial Bridge, so easy to get to. There is plenty of parking available at no cost. It is quite here as we had a room that faced away from the highway. The hotel is reasonably new, so rooms are aptly equiped with ours having two queens, although room size is small. Maid service seemed good, and front desk staff helpful. I had left a phone charger in the room and they helped return it easily. The gym is quite spacious, and there is a pleasant garden area. A bar, for the young, and a comfortable lounge, with Fritz a very capable host. There is a Pantry restaurant onsite, but we didn't have the best experience there this time. They were short staffed, so......Therea small but adequate selection of shopping nearby and West Vancouver Park Royal is 10 minutes away. We went to the Pacific National Exhibition which was just across the bridge. We have stayed on the other side of North Vancouver, on Capilano Road, and found it good access to downtown Vancouver, but busy and noisy.
It is our second time here and the swimming pool is fun for the kids. Also they had a good selection of movies, when the kids spent time by themselves.

Cheers,

British_eh

Room Tip: Room facing North
  • Stayed: August 2011, travelled with family
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Thank british_eh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 September 2011

Dear Guest,

We are thrilled that you and your family enjoyed your stay with us and thank you for choosing our Hotel again for your summer family visit.

Your recognition of our well appointed guest rooms, efficient housekeeping & front desk staff, as well as the Churchill's Lounge are greatly appreciated. We do apologize for the Pantry restaurant, I will be sure to share your feedback with them. Rest assured, all efforts will be made to ensure corrective measures are taken.

The beautiful North Shore has a variety of lodging choices and we look foward to welcoming you back on your next visit to North Vancouver.

Kind regards,
Charmaine Alam

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Reviewed 13 September 2011

This is a very nice hotel in North Vancouver, just over the river from the less disirable downtown area. We were upgraded to a suite on arrival, a full 2 room suite with a kitchenette. The staff was very attentive. The room was very comfortable, bedding extemely nice. The location is only 15-20 inutes from most major attractions in the city. The only thing that would make this hotel better is if breakfast were included. The restaurant served a decent breakfast, although slightly high priced. The only drawback to this location is not many restaurants in the area. The grounds are very nicely landscaped, there is a lounge and a liquor store on the grounds.

Room Tip: Join the Holiday Inn rewards program for a possible upgrade.
  • Stayed: August 2011, travelled as a couple
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1  Thank JazzCT55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 September 2011

Dear guest:

All the staff and Management “Thank you” for taking a moment to share your wonderful expeience with us and are delighted to learn we met your expectations.

Your recognition of our wine store front desk staff for their exceptional customer service to our well appointed, spacious guest rooms and amenities including the lounge, beer & wine store and on site restaurant is greatly appreciated. Thank you for being a Priority Club memeber, your membership means a lot to us!

The beautiful North Shore has a variety of lodging choices and we extend our sincere thanks for choosing our Hotel. We look forward to welcoming you back on your next visit to the area.

Many thanks,
C.Alam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites North Vancouver

Address: 700 Old Lillooet Road, North Vancouver, British Columbia V7J 2H5, Canada
Phone Number:
Region: Canada > British Columbia > North Vancouver
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in North Vancouver
Price Range: $183 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites North Vancouver 3*
Number of rooms: 162
Official Description (provided by the hotel):
Award winning hotel conveniently located off Highway 1. Spacious rooms and suites with features that include microwaves, fridges, free internet access, free parking & bottled water. Great amenities include restaurant, lounge, banquet rooms, indoor pool, fitness centre, hot tub & sauna. Accessible rooms offered.20 min drive to Downtown Vancouver and only 90 min drive from Whistler and minutes from Grouse & Cypress Mountains, Capilano Suspension Bridge, PNE & Deep Cove. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites North Vancouver
Holiday Inn North Vancouver
North Vancouver Holiday Inn

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