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christine
Penticton, Canada

Good but disappointed

4.0 of 5 bubblesReviewed Sep 6, 2023via mobile
I am giving this 4 stars because the place itself is beautiful and the pool and hot tub was excellent and we enjoyed ourselves. However, a few things: checking in the young lady at the desk was very rude. I asked for a room upgrade which I could see was available online and she immediately said there was none. I told her there was because I was looking at it in front of her and she sort of “ugh” and eye rolled me then luckily her supervisor or co worker came out and she asked said co worker how to do the upgrade. So my dear there is a difference between you not knowing how to do something and you choosing to say “no” because you think it is easier for you. Having worked in customer service for many years there is nothing more irritating. Anyways after that initial part things were okay room was upgraded to one with balcony but I will share that photo after. Not quite what you would expect. The room itself was clean and lovely except the coffee maker was broken and seemed as though they tried to put a lid on the pot from another coffee maker and so my lovely morning surprise was coffee spilled all over the counter and floor because it could not drain into the pot. As a single mother travelling with a child, this was not quite the peaceful morning I had hoped for. Like I said everything else was lovely there was an excellent lady working serving the pool area and the evening desk person was lovely as well. But unfortunately we probably would hesitate to come back because of the initial check in experience. Also I would not recommend room 110 as the picture I am attaching is the patio space and it was unkept as you will see and infested with ants.
Date of stay: September 2023
Trip type: Travelled with family
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8 - 13 of 1,855 reviews
Reviewed August 29, 2023

Lovely hotel that feels like you are somewhere exotic. Rooms are nice and clean. AC a bit aggressive, sound-wise, but easily turned off. Pool, hotubs and lakefront are just spectacular. Very family-focused, if you don't like a pool full of kids.

The restaurant was barely firing when we were there - no breakfast offered, sadly. Dinner only certain nights. We had dinner - gorgeous setting, good service, very average food. This place could do with a gourmet restaurant.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Skibum6969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 20, 2023

We recently stayed with another couple at the Walnut Beach Resort in Osoyoos and must say, we were extremely impressed! This surprises me as there were a lot of family’s who no doubt are attracted to the multitude of wonderful touches (gorgeous public barbecues, fun floaties for the lake etc.) all ensuring to enhance any ‘family vacation’. That being said, everyone (even couples) seem to have their own space to enjoy the property and all it's amenities.

There’s a new property manager who always goes above and beyond keeping an eye out and making sure everyone is enjoying themselves. His attention to detail from his staff to the décor are all very much evident and it was a pleasure getting to know him.

We thoroughly enjoyed ourselves and look forward to staying longer during our next visit. Everyone stay safe and we hope the devastating forest fires will soon be under control.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Catherine S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 15, 2023

Didn't meet expectations - "view" room wasn't of the lake, but a sad partial view of the walk path and the homes across the street. Calling it a partial mountain view requires a degree of blindness that most people do not have. When asked about the view room, staff indicated that it was the fault of the travel agency, and accompanied by an air of snobbery that was disrespectful at a minimum. Fellow guests weren't particularly respectful, either, since the "house rules" requested keeping noise making to a minimum with regard to disturbing fellow guests. The value just wasn't there, and we won't return, particularly given that their plumbing is likely to fail due to their lack of water treatment - almost impossible to turn on the shower faucet.

Room tip: Bring ear plugs.
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank lpgreene
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 5, 2023

The room faced the street but it was quiet. The room was very clean and modern and had everything needed. Loved the Pool and food/drink service. We ate at the Restaurant and it was very good. My grandkids loved the burgers, fries calamari. We used the onsite BBQ's one night. It was a great family time! I would go again!

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Janet C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 23, 2023

I give the staff 5 stars— they were wonderful. Helpful, professional.
Lovely location; pool and lake options great.

Couple of issues:
Need more umbrellas ( maybe portable best) lakeside.
Our room was a bit tired looking.
Will have dog soon, so would be great if pet-friendly rooms were an option.

Date of stay: July 2023
Trip type: Travelled with family
Thank elizabeth r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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