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“Excellant place to stay”

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Watermark Beach Resort
Ranked #2 of 26 Hotels in Osoyoos
Certificate of Excellence
GreenLeadersSilver level
Reviewed 21 January 2012

We stayed at the Watermark Hotel September 2011. We were upgraded to a one bedroom suite. Let's just say that you could live in this place it was so nice. Full kitchen, dining area, living area and separate bedroom. Two flat screen tv's. The kitchen had all dishes, utensils, coffee maker, popcorn maker etc. There was also a washer and dryer.
The location is excellent. It is right on the lake and steps from downtown Osoyoos.
We stayed at this hotel while touring the wineries in the area. I highly recommend the hop on hop off wine shuttle service that takes you to all the vineyards. It picks you up right at the hotel and drops you off whenever you want. No tasting and driving.

  • Stayed: September 2011, travelled with friends
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2  Thank gingertwist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,330 - 1,336 of 1,461 reviews

Reviewed 5 January 2012

We stayed at this hotel during a busier time of summer and found that the hotel itself was very nice. The rooms are large and comfortable and fairly new. The problem we encountered was that they didn't have enough staff to provide basic room cleaning or to take care of the property including the pool area. We waited 10 hours before we got towels in our bathroom and room cleaning was non-existent. The pool area was not well monitored and as a result a number of chairs were left with dirty towels all day. Very honestly this hotel could be a 4 star but it's located in amongst a city of a lot of 2 and 3 star motels and hotels which draw a different clientelle. If you expect to stay at this hotel and experience a top end experience you will likely be disappointed. The restaurant food was quite good but once again the experience was lessened by the service. The front desk staff really did try their best but they didn't have a team behind them to follow through on the marketing promise. The hotel layout is also a bit poor with elevators away from the majority of rooms and they are too slow resulting in long waits.

I would consider staying here again in an off peak period when the staff could keep up to demand.

Room Tip: Request a lake view.
  • Stayed: August 2011, travelled with family
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3  Thank SplashFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2012

The room nad location were wonderful; right on osoyoos lake. Some rooms are not waterfront. Clean and comfortable. Great hottub and pool overlooking the lake. Was a bit cumbersome to get to our room with luggage. it was a great get away.

  • Stayed: April 2011, travelled as a couple
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1  Thank Justwondering07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2012

We stayed there last summer.
Upside: The resort is beautiful. The location: Amazing. Food in restaurant: Great tasting (but overpriced).
Downside: We didn't particularly like seeing all of the dogs all over the hotel (lobby, hallways, elevator). We do not travel with pets and don't like having hotel rooms previously occupied by someone else's pets (and messes). We also found service to be lacking. Rooms were not ready at check in (we did not arrive early) and we had to wait more than an hour. We travel extensively and have never experienced this, nor the absolute lack of follow up by the staff as we waited for such an unreasonable length of time after a long day of travel (with two small children in tow).
During our stay, we tried to order some take-out from the restaurant but could not get any answer on the phone after several attempts to reach them.
The rooms were nice; room darkening blinds or curtains would have been a nice touch however.
We were with a group and we all found the front desk staff to be the worst -- one woman was very rude, others just seemed to be more interested in talking to each other than addressing the guests.
We dined outside at the restaurant one afternoon and enjoyed it. While a bit pricey, the food was very good, as was the service in the restaurant (by that point, we were thrilled to be receiving decent service).
For what they charge for this hotel, they really should be providing quality service. They fell short in this regard.

  • Stayed: August 2011, travelled with family
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5  Thank familytravellerz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2011

It's not very often that I opt for stay-cations in my area but I had heard good things about the new Watermark in Osoyoos and decided to give it a try along with some girlfriends. I was blown away by the style and comfort of the spacious and trendy suite - the patio overlooking the lake was incredible and the bathrooms and bedding were totally luxurious. I went to the spa for a manicure that was so relaxing and the staff there were absolutely lovely. Can't say enough about our culinary adventures courtesy of the hotel's innovative and talented Chef. Will definitely stay there again!

Room Tip: With a group of 4 or more the Penthouse Suite is incredible and good value!
  • Stayed: November 2011, travelled with friends
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4  Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2011

My second visit to the Warermark was even better than the first. They appear to have worked out some of thier systems and service issues. Great hotel!

  • Stayed: June 2011, travelled on business
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1  Thank crickets1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2011

I stayed for a weekend recently with some girlfriends at the Watermark Beach Resort. The weekend was absolutely fantastic in every way. The 3-bedroom penthouse suite worked perfectly for the 6 of us girls. It was warm and cozy with a spectacular view. Our spa treatments were an extraordinary get-away from reality! And the ultimate treat was the in-room dinner prepared and served to us by your chef and culinary team. The meal was exquisite and we talked about it for the rest of the weekend. Having it served to us in our room, complete with a special copy of the menu for us to take home made us feel like royalty! We definitely want to plan next year's trip soon! Thank you!

Room Tip: Make sure you ask about a view room. You'll pay more for it, but it's worth it to look over...
  • Stayed: November 2011, travelled with friends
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2  Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Watermark Beach Resort

Address: 15 Park Place, Osoyoos, British Columbia V0H 1V0, Canada
Region: Canada > British Columbia > Okanagan Valley > Osoyoos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Osoyoos
#2 On the Beach Hotel in Osoyoos
#2 Business Hotel in Osoyoos
#2 Romantic Hotel in Osoyoos
#2 Family Hotel in Osoyoos
Price Range: $143 - $430 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Watermark Beach Resort 4*
Number of rooms: 153
Official Description (provided by the hotel):
Discover the South Okanagan “good life” at the Okanagan resort that defines easy living, where attention to detail and personal service is as unmatched and unique as the experience and amenities at Watermark. Watermark Beach Resort is committing to offering wellness to all their guests; our yoga/Pilates studio and gym provide endless options for all levels and needs, in the studio and in the sunshine, Kayak and SUP rentals available. Experience the Watermark difference. You’re steps to everything: beach, dining, shopping, marina, and groceries for your full gourmet kitchen. ... more   less 
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Also Known As:
Watermark Beach Hotel Osoyoos

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