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Reviewed September 25, 2018 via mobile

We thought we were booking this hotel on their web site but instead it jumped to a different site that charged us a huge booking fee! When we discussed it with the front desk they said they could not do anything about it!

The hotel itself was fine. The rooms were quiet and clean, the beds comfortable! The breakfast room needs an update! The carpet has bubbles and is easy to trip on! The room is not set up practically.. bread on one side with toaster, plates, butter and jam on the other side of the room... etc etc

Again when we talk to the front desk about it we were told some people don’t mind it!!!! A bit of an attitude! this is unusual for a Best Western

Date of stay: September 2018
Trip type: Travelled as a couple
Thank MarilynandGary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSunriseInn, General Manager at Best Western Plus Sunrise Inn, responded to this reviewResponded September 28, 2018

Dear Guest

Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Sunrise Inn, Osoyoos.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 250.495.4000.

Sincerely,

Millie Jarrett
General Manager
BEST WESTERN PLUS Sunrise Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 25, 2018

This was our first night of a 7+ day vacation and what a great way to start. The hotel room was so comfortable. The staff recommended a nice restaurant across the street and it was one of the best meals ever. Would have loved to stay longer but had to get on with the road trip. Will definitely be back in the near future!

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Go605184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this reviewResponded September 30, 2018

Thanks for your kind words. We are happy that we could add to the enjoyment of your trip and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 24, 2018

Service is friendly and efficient. Room is quiet and comfortable. Minimal toiletries automatically provided. Laundry machines were a priority for our stay and they work very well. Hotel location is very convenient. Complimentary breakfast is fair, nothing special.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank from1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this reviewResponded September 30, 2018

Thanks for your review. We are happy that you enjoyed your stay and we look forward to seeing you in the future!

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Reviewed September 23, 2018

We usually stay here when in Osoyoos and have always been pleased. Great on sight Restaurant as well. Location is great easy walk to lots of Restaurants and into town. Would easily recommend to others!

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Franz & Sabrina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this reviewResponded September 30, 2018

We are glad you enjoyed your time with us and we hope to see you the next time your travels bring you our way.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 23, 2018

The staff was nice and friendly, the breakfast yummy and our stay was everything you expect at this hotel chain: clean, pool, breakfast, and friendliness! The room was nicely decorated, we didn’t use the pool but it looked nice.

Room tip: Ask for lake front
Date of stay: September 2018
Trip type: Travelled as a couple
Thank Bertoiamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSunriseInn, Manager at Best Western Plus Sunrise Inn, responded to this reviewResponded September 27, 2018

Dear Guest,
Thank you for staying with us at Best Western Plus Sunrise Inn, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.
If I can be of assistance in the future, please don't hesitate to contact me at 250.495.4000.
Thank you; we appreciate your loyalty to our brand.
Sincerely,
Millie Jarrett
General Manager
BEST WESTERN PLUS Sunrise Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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