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“Great Hotel” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Langley

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Holiday Inn Express Hotel & Suites Langley
Ranked #4 of 12 Hotels in Langley City
Certificate of Excellence
Vancouver, Canada
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Hotel”
5 of 5 bubbles Reviewed 26 March 2012

This hotel is great for business travelers like myself. Great staff, breakfast is always good and lots of restaurants within a couple of miles of the hotel. Highly recommend!

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ribmasterrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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175 reviews from our community

Traveller rating
    76
    74
    16
    7
    2
See reviews for
54
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Korean first
  • Any
English first
Kelowna, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 March 2012

I accidentally booked the wrong date for my trip though an online service (no changes or refunds of course!). When I arrived I was surprised to hear that my reservation was not until the next night. Michelle at the front desk encouraged me to contact the service provider anyhow and see if they would change the dates and provided me with the hotel phone to make the call. She then spoke with the service provider and agreed to waive all fees the provider was going to charge (on behalf of the hotel). There was a room price increase because it was for a different day of the week, so to compensate she upgraded me from a standard room to a suite. Before making the change though, she first asked if I was a light sleeper, as the room was a bit closer to the highway.

It took over 45 minutes to resolve this with the service provider....but Michelle was awesome through it all. Helpful and friendly, not just to me, but everyone else she served during that 45 minutes .... and it was a busy 45 minutes.

Would definitely go back again and highly recommend Holiday Inn Express Langley to everyone.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bellba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrie, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

I recently spent the better part of a week at the Holiday Inn Langley. Great location to highways for ease of travel and lots of great dining options in the immediate area. A paper at your door and a very good breakfast experience off the lobby.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YLGCA, Manager at Holiday Inn Express Hotel & Suites Langley, responded to this review, 8 March 2012
Dear John V

Greetings From The Holiday Inn Express & Suites Langley

So glad to read that you enjoyed our service, amenities and facilities. With a welcoming spirit and comfortable accommodations, we strive to make each guest's stay memorable.

Thank you for sharing your impressions. We look forward to your next visit!

From All The Staff

At The Holiday Inn Express & Suites Langley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 16 February 2012

I always pick this one if I am staying close to home. The staff is great, the rooms are nice, you can't hear the sounds from other rooms or the hallway, and the breakfast is good.

Room Tip: I tend to prefer rooms that face the parking lot
See more room tips
  • Stayed March 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YLGCA, General Manager at Holiday Inn Express Hotel & Suites Langley, responded to this review, 24 February 2012
Dear Steph,

Thank you for your positive feedback and for your continued support at our hotel! We are pleased that you have enjoyed our rooms, amenities, breakfast, and service here. We will continue our effort in providing a home away from home for all our guests.

Regards,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 9 January 2012

Nice staff, good parking, comfy clean rooms. Never been let down and we stay here a lot. Ricky's restaurant right next door for great breakfasts. Very convenient hotel location right across from McDonalds and the huge movie theatre, great shops, and restaurants.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CountryGirlCanada7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YLGCA, General Manager at Holiday Inn Express Hotel & Suites Langley, responded to this review, 10 January 2012
We sincerely appreciate your review, rating, and continued patronage at our hotel! We are indeed very conveniently located in the heart of the Walnut Grove area and surrounded by countless restaurants and shopping experiences. We are delighted to learn that you are taking full advantage of our convenient location. Please come back to see us again soon!

Regards,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 8 January 2012

I'm not the type to write a review on a suburban chain hotel but this one merits that distinction. This is a new hotel in a fairly new area and they had a lot more amenities than I'm used to from a typical HIE. The room was slightly above average, with nice bathroom shelving and complimentary robes/slippers. I liked the breakfast area being segregated from the lobby a bit, makes you feel a bit more at home. I must say the breakfast left much to be desired which is probably the only issue I saw.

Okay, back to the amenities. Their lower level had entire locker rooms, with a large pool, hot tub, sauna, and even a steam room! They also had PriorityClub parking near the door which was a nice touch. I think it's these types of things that I consider special, which gets the "Excellent" rating from me!

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MySalsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YLGCA, General Manager at Holiday Inn Express Hotel & Suites Langley, responded to this review, 10 January 2012
Thank you very much for your detailed review and excellent rating! It means a lot to us, especially coming for a senior contributor! Our Management and Ownership are passionate about our hotel and have invested in a number of amenities at our fully refreshed hotel that can hopefully deliver an engaging and comfortable experience to every guest! Please come see us again soon!

Cheers,

Jeff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chilliwack, Canada
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 3 January 2012

You kind of know what to expect from a Holiday Inn. Very consistent service, price and room comfort. We stayed there with a group of our kids in a hockey tournament and were overall pleased over than the fact that they ran out of food for our breakfast. They probably should have known how many people would be staying there and probably should have ordered enough food. Room was clean. Service was OK. Person at the front desk was a little "uppity" at times. Kids enjoyed the pool.

Room Tip: The sofa pull out beds are brutal!
See more room tips
  • Stayed December 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Barney22222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YLGCA, General Manager at Holiday Inn Express Hotel & Suites Langley, responded to this review, 10 January 2012
Thank you very much for your review. We are glad that you are finding comfort and consistency in the Holiday Inn Brand as these are the elements we focus on with our immense volume of rooms worldwide. We are extremely sorry that breakfast food supplies had fell short that morning in terms of quantity. I assure you that this just a one time accident, as we do have an established routine of food ordering with respect to room and occupants forecast. We try our best to order enough but not to the territory of overstocking which can lead to food waste. Unfortunately at times unexpected consumptions do happen however this is a very rare occurrence. Our sofa beds are all brand new and they do have a step by step mechanism for the users in order for it to open/close thoroughly. I do apologize for the inconvenience and please do not hesitate to contact Guest Services when such challenges arise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Langley

Property: Holiday Inn Express Hotel & Suites Langley
Address: 8750 204 St, Langley City, British Columbia V1M 2Y5, Canada
Phone Number:
Region: Canada > British Columbia > Langley > Langley City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Langley City
#5 Business Hotel in Langley City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Langley 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
"Stay You" at our newly renovated, 4 green key rated Holiday Inn Express Hotel & Suites Langley, with complimentary HOT breakfast buffet and high speed internet access, as well as various on-site amenities such as pool, steam room, sauna, fitness centre, and 24 hour coffee served in our cozy Great Room, and wonderfully appointed guest rooms and suites that would exceed all your expectations no matter if you are traveling for business or pleasure. Stay rewarded with us and earn industry leading Priority Club Rewards points or airline mileage points. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Langley
Holiday Inn Langley City
Langley City Holiday Inn
Holiday Inn Express Hotel & Suites Langley Langley City

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