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All reviewsindoor outdoor hot tubsteam showergreat poolhockey teamunderground parkingkids loved the poolfull kitchenmountain viewtwo bedroom suitewe've stayedgreat weekendthree sisterswasher dryerlake louiserockiesbbqbanff
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Reviewed August 10, 2016

Recently stayed here and was very well received with friendly staff, it had underground parking, and the rooms were extremely clean and pleasant. I stayed in the one room suite. The bed was comfortable enough and the shower...well...the shower was awesome (digital menu, rain shower, steam option, foot massage, radio...). The only issue I had was that my room was a mile away. You won't believe me but I stayed in room 125 (the furthest away from the lobby) and it was several long hallways trek. Exercise is good and all, but that walk was loooong. LOL Other than that, I had a great stay. In hotel restaurant is recommended as well--great steak!

Room Tip: do not pick room 125 unless you want to get your FitBit count up......
  • Stayed: August 2016, travelled on business
    • Value
    • Location
    • Service
Thank sheahan73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 8, 2016

Excellent suite on 4th floor which, although in the same building, is not managed by the Grande Rockies although we had full use of facilities.

Superb pool which the kids all loved.

Wholly inadequate lift service - two lifts at opposite ends of the building which seemed to be in constant use and stopping at every floor, whether required or not. A nightmare when trying to vacate a room on leaving day.

  • Stayed: August 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 7, 2016 via mobile

The reception staff were completely unprofessional, seemed uncertain how to check us in. There was old greasy food lying on the checkin counter. Music in the lobby was very loud and inappropriate. No one offered to help with luggage. Hallway carpets were dirty and hallways unappetizing. It took 4 visits from housekeeping to get all the bedding needed for the second bed even tho our reservation was for 2 beds.
Getting the wifi to work took 2 phone calls to reception. Unauthorized charges were billed to the room - we are still struggling to get these resolved! Best to avoid this place

Stayed: August 2016, travelled with family
Thank Seaside222426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 7, 2016

If you want a nice quiet, relaxing stay, DO NOT STAY HERE! Doors slamming at all hours, screaming kids running all over the place, and the hallway smells like garbage. The elevator to the parking garage always had a sticky floor as did the landing in the parking garage. We requested a refund of our last night so we could leave a day early (gave them 48 hours notice), but after getting the runaround for two days our refund was refused. The rooms are very plain and nothing special and the kitchen sink faucet was broken. I would have balked at paying $100 per night let alone the $285 it actually cost.

  • Stayed: August 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Z118C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 5, 2016

Well we had stayed there for 4 days in late May, check in at 3 pm was a breeze, staff was polite and helpful. Had a drink in the in house bar, and an appetizer.
Resort is in close walking distance to grocery stores, hardware, liquor, restaurants to explore in town,
Room was clean and well appointed, liked the idea we can cook in room and have the freedom to save some $$ by not eating out all the time., in room washer/dryer is nice as well to minimize the clothing we needed to bring, soap was stocked in room or a call to cleaning staff to drop more off promptly. Great place for families, pool, hot tub etc. I have read from other misinformed posts that this is affiliated with a time share set up, which is NOT true. Really enjoyed the stay, will come back again and recommend to others. Habitat restaurant food was great!!

Room Tip: Rooms on north and east sides have great views.
  • Stayed: May 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tman r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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