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All reviews hot tub great pool hockey team underground parking the hotel manager full kitchen kids loved the pool indoor pool mountain view two bedroom suite great amenities we've stayed great weekend three sisters washer dryer lake louise rockies
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Reviewed August 29, 2017

We stayed at the Grande Rockies Resort for three days. We had a two bedroom suite. The size was good except the bedrooms were small... only room to walk around the bed. ( in both rooms) We had a great view of the three sisters mountains. The man at the front desk was friendly but he spoke a mile a minute and we missed some of what he had to say. The furniture is dated and the leather couches pretty worn. Room cleaning service was spotty. We knew it only included light service was provided (beds. garbage replenish towels). The first morning the cleaning staff asked if we wanted anything done. I asked if she could return in half an hour. Six hours later she showed up. She left after she did one be and picked up the garbage. The second day she did not show up until we were out for supper. The pool was fine but their kiddie pool needs some TLC. Disappointed the restaurant only serves breakfast. After a long trip the first evening it would have been nice to not have to go out and look for a place to eat. The bathtub almost requires a step ladder to get into and a degree to know how to use the various shower dials. Getting our of the tub wet was even more challenging than getting in. We would have appreciated an assigned parking spot as it was a long way to the room. It cost my family almost $1700 for the three nights and other members in our party paid even more than that. We had other family staying at the resort and it took almost 10 minutes to get to their room with their extremely long hallways. Not likely to return or recommend to others without them knowing what they were getting.

Room Tip: Canmore is expensive to stay in. Only 45 min to Calgary, you might want to consider staying there.
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Rita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Regional General Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded September 4, 2017

Dear Rita ,

Thank you making Grande Rockies Resort part of your trip to Canmore, so glad you enjoyed your view , and the service at the front desk. I m sorry to see you had some experiences during your stay that failed to meet your expectations.

Please contact me at your convenience , I d be pleased to discuss this with you

canmore.rgm@bellstar.ca

Safe Travels

Andre Giannandrea
Regional General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 27, 2017

Service in the room was excellent! The condo style with the kitchen made it easy to travel with the kids and the awesome pool kept everyone happy! A beautiful setting and close to all the activities we wanted to do.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank MeganD1838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Rooms Division Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded August 30, 2017

Thank-you Megan, for taking the time to review the Grande Rockies Resort. We are pleased that your family enjoyed the amenities and the water park. Hopefully we will be able to serve you again, soon.
Jim Bradley, CRDE,
Rooms Division Manager
Grande Rockies Resort - Canmore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 27, 2017

My wife and I were lucky enough to be able to stay in this awesome hotel. Upon arrival, we were met by energetic, courteous staff that had us promptly checked in.
When we got to our room, we found a very nice room that was exceptionally clean and very functional. It had everything from a from very comfortable bed to a full kitchen, which we made use of. The bathrooms were fully stocked with everything you could possibly require. Although we did not bring children with us, the waterpark looked amazing, and the families that were in there appeared to be having a great time. The grounds were in perfect condition, and we were close to everything we needed. I believe that I even saw meeting rooms that could be used for corporate retreats, which I will be mentioning to my boss for the future. With all of this, we will definitely be staying here again!!!!

  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank robin p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Rooms Division Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded August 30, 2017

Thank-you for your review, Robin. Yes, we do have meeting rooms and we would love to host your company. Children love the water park and parents have a great time watching them in this very safe but fun environment. Looking forward to seeing you again, soon.
Jim Bradley, CRDE,
Rooms Division Manager
Grande Rockies Resort - Canmore

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Reviewed August 26, 2017

We enjoyed our stay at the Grande Rockies and found that the room was clean and very comfortable bed. The staff were polite and efficient. We enjoyed the pool and the hotel was located very close to shops and restaurants in the area. We enjoyed our stay and will book again.

Room Tip: Lots of fun for kids in the pool
  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Tat E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 24, 2017 via mobile

Canada 150 shouldn't mean 1.5 times the value. No view of anything except the patios across the parking lot. Decent apartment really narrow access hallways. If there's a luggage cart in the hall a passerby must turn sideways to get by. ??? clean basic utensils. Capacity to reheat takeout. Nice showers. Okay furniture. Two bedrooms good linen. So here's my real bug. I pay 415 dollars a night and there's only one nightstand and one lamp. Really. Only one person can read at night? Or have a water glass? I have started getting "facility " service fees" all year usually 30-50 per night. On top of confirmed paid bookings. Is this the commission to the agencies? Not happy with this year's expensive travel!

Stayed: August 2017, travelled as a couple
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded June 20, 2018

Taking the time to review your stay is important to us at the Grande Rockies Resort, Linda. It is very busy in the summer time in the Canadian Rockies, so perhaps a return visit in October or May would be less hectic. We hope you will return to the Grande Rockies Resort.

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