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“Beautiful rooms in a beautiful city”

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Grande Rockies Resort - Bellstar Hotels & Resorts
Ranked #15 of 28 Hotels in Canmore
Reviewed 3 November 2017

We stayed in room 381 for just one night- what an amazing room!! It was huge with a fireplace and floor to ceiling windows on the one side. The beds were extremely comfortable and the whole room was clean. We were in the separate building but we knew that ahead of time so had the expectation that we would need to walk outside to get to the pool. The pool is great for adults and children- the indoor to outdoor hot tub is great! We were very impressed with our room and the stay. The hotel is nice and close to many shops and restaurants as well- great location.

Room Tip: Room 381 in the separate building was great!
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  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank renee356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 5 November 2017

Thank-you for taking the time to review the Grande Rockies Resort. Your comments will be passed on to the staff. We hope you will return so that we may serve you once again.

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23 - 29 of 430 reviews

Reviewed 29 October 2017 via mobile

Very clean. Comfortable beds and the shower is the best. I am fussy but felt comfortable here. Was important to me to be able to see mountains. Wish there was a restaurant on site but found a wonderful place to eat downtown called. Comititee. Thanks!

Stayed: October 2017, travelled with family
Thank Stulady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 31 October 2017

Pat, thank-you for your comments. You will be pleased to know that we are actively seeking the perfect restaurateur for the Grande Rockies Resort so that you and other families can enjoy meals on-site. Feel free to call for an update at any time.

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Reviewed 16 October 2017

I used to like this resort but this stay, I wound up in their annex building. My stay started with management reprimanding the check in staff in front of me.The room smelled of mildew or mold. The sink was cracked and I opted to drive home and shower instead of stepping in the, not so clean, shower. There was a mountain of dirty linens in the back exit....The sound proofing is very poor and the doors kept banging.

Won't be back. ever....

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank YYCRE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 31 October 2017

Thank-you for your review and comments. Our goal is to identify shortcomings and to act upon them for immediate improvement so that guests will have the best experience possible. Your comments will be acted upon and I would like to see you again so that you may enjoy our service.

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Reviewed 16 October 2017 via mobile

Really disappointing visit. The hotel is very outdated, needs major renos and a better cleaning crew. The first suite we had was just filthy. And then facing the highway whuch made sleeping difficult even with the windows closed. We did bring it forward to management and got moved to a bigger suite on the other side of the hotel immediately. It was handled very professional and friendly. The second suite was a bit cleaner. Now I know I am very picky as I worked long enough in the hotel industry myself to know where to look for dirty spots. And I found them plus more. The pool definitely is a huge bonus for this hotel. Well kept and fun for children. Would I stay again? Not sure. Definitively not for the rates they are charging. I would expect better. But as said before, staff is very friendly and we did feel welcome.

Stayed: August 2017, travelled with family
1  Thank NikkyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 31 October 2017

Thank-you for reviewing the Grande Rockies Resort, Nikky. Your comments are important to us as we move towards excellence in many areas of our service delivery. I will pass on your comments about our friendly and helpful staff.

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Reviewed 15 October 2017 via mobile

Stayed for the weekend - wedding - rooms are clean, spacious and comfortable. Stayed in a 2 bedroom suite and the shower/tube experience was not expected. TV in the rooms was HD with adequate wifi. I would stay again.

Stayed: October 2017, travelled with family
Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Guest Relations Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 17 October 2017

Thank-you for taking the time to review the Grande Rockies Resort. Your comments are important to us and will be passed on to our staff. We hope you will return so we may be able to serve you again.

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Reviewed 12 October 2017

Great relaxing hotel walking distance from everything. The rooms were spacious and inviting. Loved everything about it except: 1) Close enough to the highway to hear traffic all the time (typical of Canmore in general). and 2) need an engineering degree to run the shower (fancy electronic spa-type-of-thing). Inadvertently cleaned places I didn't know existed. Staff was friendly and helpful. Indoor parking. Had a reunion there with about 25 people, we had a gas! No complaints from any of the others other than a general inability to easily figure out the shower. Great coffee!

Stayed: October 2017
Thank JIMMY G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Guest Relations Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 13 October 2017

Thank-you for reviewing the Grande Rockies Resort. Your comments are well founded, in fact, the renovation planning phase has begun and the showers are included, which will make operating them much easier. Our staff will be delighted to read your comments and we wish you and your entire family a safe journey home.

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Reviewed 11 October 2017

Great resort, stayed in an condo suite with two children, jacuzzi tub, steam shower, great pool with fantastic slide for our 3 and 5 year olds, hot tub just lush, great resort for winter with the indoor pool, will definitely return. Only downfall no restaurant but fantastic places to eat in Canmore

Room Tip: Family friendly
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  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank oriordannoelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Guest Relations Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 13 October 2017

Your review of the Grande Rockies Resort is appreciated and will be passed on to our staff. With respect to the restaurant, we hope to be able to provide this service in the very near future. We look forward to serving you and your wonderful family again, soon!

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Additional Information about Grande Rockies Resort - Bellstar Hotels & Resorts

Address: 901 Mountain St, Canmore, Alberta T1W 0C9, Canada
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Romantic Hotel in Canmore
#9 Business Hotel in Canmore
Price Range: $95 - $519 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grande Rockies Resort - Bellstar Hotels & Resorts 3.5*
Number of rooms: 149
Official Description (provided by the hotel):
Experience Grande Rockies Resort - a unique resort hotel in Canmore, Alberta. Set amidst the majestic mountains of Banff National Park, the resort offers the incredible standards and service of a luxury boutique hotel and the personal comforts of a grand vacation home.The Grande Rockies Resort in Canmore features more than 136 standard, one- and two-bedroom suites and penthouses, most complete with fully-featured kitchens, in-suite washer and dryer, spa-inspired bathrooms and designer décor & amenities. At your service night and day is a full team of hotel professionals capable of handling any request. Superbly situated in the foothills of the Rockies right in the alpine village of Canmore, Grande Rockies Resort is ideal for golf, ski and outdoor adventure enthusiasts. Or, simply hang out by the indoor pool with waterslide, kids pool and hot tub or get active in the fabulous fitness centre. Corporations will appreciate Grande Rockies Resort's well-appointed meeting and conference facilities, serviced by our team of conference specialists. ... more   less 
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Also Known As:
Grande Rockies Hotel Canmore
Grande Rockies Resort - Bellstar Hotels & Resorts Canmore, Alberta

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