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“First, but not last stay!” 5 of 5 bubbles
Review of StoneRidge Mountain Resort

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StoneRidge Mountain Resort
Ranked #1 of 29 Hotels in Canmore
Certificate of Excellence
Edmonton, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“First, but not last stay!”
5 of 5 bubbles Reviewed 7 March 2012

What a beautiful property in Canmore! We frequently visit the mountains and this was by far the most impressive place we have ever stayed.

I organize an annual group ski trip. This year, we booked our accommodations at the Stone Ridge Mountain Resort, specifically because we needed a place with 3-bedrooms.

Our 3-bedroom unit had 2 rooms with king beds and 1 room with 2 singles. There were 2 full bathrooms (the master ensuite had a large tub and a walk-in shower that is about the size of my bathroom at home). The kitchen has all major appliances and is well stocked with cookware and dishes. Unfortunately our dish washer was not working during our stay. It was beyond what the staff on-site could do and a maintenance person needed to be called in.

The open-concept living/dining/kitchen made the common areas feel extremely spacious. We were 7 adults and never felt claustrophobic.

I enjoyed taking advantage of a dip in the heated outdoor pool and soaking in the outdoor hot tub after a day on the slopes.

This property was excellent value and comfort for our group trip.

Room Tip: 4th floor - love the high vaulted ceilings!
See more room tips
  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LMTrvSpec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StoneRidge_Resort, General Manager at StoneRidge Mountain Resort, responded to this review, 8 March 2012
As a discerning AMA travel specialist who has stayed in many hotels all over the world, I am pleased to learn that you enjoyed your recent stay at the StoneRidge Mountain Resort. Our Two and three bedroom family suites are perfect for larger groups that want to experience the finer things in life, but still at an affordable price. Thank you for making us aware of the problem with your dishwasher so that we were able to have it repaired, and we look forward to welcoming your group back again for next year’s ski trip.
In hospitality,
Edward A. Keenan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,292 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (403)
Date | Rating
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English first
barrie
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 7 March 2012

Stayed here for 6 nights in February 2012. We booked a two bedroom two bath unit and we were given a suite on the fourth floor with an AMAZING view of the 3 sisters. Lets start at the beginning;

Reception - friendly, pleasant.

Parking - Underground heated parking garage which was excellent.

Suite - Modern and reasonably clean. I say this as a frequent business and social traveller. Bathrooms and common areas are clean. Under tables and chairs etc could use a good vacuum. Kitchen is well stocked and functions well. The dishwasher was a problem, kept falling out of the cabinet as it was not screwed in. We called about it, and they tried to fix it, but they were able to fix it during our stay. Daily house cleaning is basic and a quick "wipe through" so be aware of that. BBQ on the deck is great to have.

Common Areas - we arrived during the family day weekend, so kids everywhere. After Monday they were gone and the pool and hot tub area was quiet and enjoyable.

Overall enjoyed our stay and we will book again for next year. They offer good specials throughout the year, and it was very quiet at night for sleeping.

Room Tip: Ask what the view from your suite will be. there are some really good views of the mountains on the...
See more room tips
  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travelingcouple03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StoneRidge_Resort, General Manager at StoneRidge Mountain Resort, responded to this review, 8 March 2012
Thank you for your kind words regarding your recent stay with us. The resort is perfectly located close to many area attractions and the heated outdoor pool and hot tub provide a great way to end a busy day after enjoying all the fantastic activities that Canmore and the Bow Valley offer.

I also want to thank you for your comment regarding the daily housekeeping service our team provides. Please note that at many competing properties, housekeeping service is not provided until after your 3rd night – or unless requested for an additional fee. We believe that service is the foundation of our business, which is one reason why we include a light daily housekeeping service with every stay.

We look forward to welcoming you back again on your next stay, and remember to ask for the VIP guest rate as one of our valued returning guests.
In hospitality,
Edward A. Keenan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 4 March 2012

My fiancé and I stayed at Stoneridge for our 5 year anniversary (It was our 4th time staying at Stoneridge) the staff is wonderful, the location is great in winter for skiing or summer for festivals and walking downtown Canmore. The thing that separates this place and others around it? 12 month outdoor heated pool and hot tub!! THE BEST! Bring a plastic bottle of wine down to the tub and you are set! Make dinner in the fully equipped kitchen. No need to go out. iPod dock is awesome. View is unbeatable (see my pics) fireplace cozy. If its later in the day and you want to book sometimes they'll give you a discount - no harm in asking! Rooms are all brand new and impressive. Beds are sooooo comfy! All in all this place is perfection! PS- Railway Deli- chicken pot pie. Amazing.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Totheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
92 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed 3 March 2012

We stayed for 6 nights in February, initially intending this to be a base for visiting Banff, Lake Louise and skiing but we loved Canmore so much we spent a lot of time in this town. Stoneridge apartments are ideal for families having great kitchens, laundry, and spacious bedrooms, bathrooms and lounge area. Lots of storage space, undercover heated parking with ski and board storage, a lovely spa and pool area. Initially we were in a top floor apartment which we loved, with the big windows and lots of light and height to the rooms. Unfortunately we had problems with the plumbing/drain smell in the ensuite bathroom and had to move to a different room half way through our stay which was a real hassle. Having said that, the staff were very helpful and accommodating and did their best to find us another room the same but none were available. Our second room was on the first floor and had great views over the mountain ridges but we did prefer our original. We did hear the trains throughout the night in the second room, but you do get used to it. The place really has the potential to be 5 star, but something is missing and its difficult to place it. Certainly I agree with previous reviews that the cleanliness is not up to scratch, and it was the same things in both rooms that we noticed- the ovens were dirty, the shower plug hole had hair in it, coffee makers weren't cleaned thoroughly. Maybe getting some checklist for staff to have a clear routine and make sure things aren't missed. The corridors are quite characterless and dormitory like which doesn't help. There is no help offered with luggage or moving rooms etc, but the staff do respond quickly to any requests and are pleasant and helpful. Overall I would recommend this place if you can get a good deal, we had exceptional value through Sniqueaway, but I would not want to pay full price.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TravellinMumBerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 28 February 2012

Our first time staying in Canmore, we were looking for an affordable getaway that provided enough room for ourselves along with some extended family, allowed us to do our own cooking, but was nice. Stoneridge was the best option my wife could find with a room that could handle 7 along with a kitchen. We figured to give it a shot, and were pleasantly surprised.
It did have a couple minor downsides. During the night we could hear the train rumble through town (but I do have a tendency towards light sleep on top of not sleeping well away from home). There were only 2 dishwasher tabs in the cabinet, and after housekeeping did the cleaning during our second day they forgot to leave a fresh dishcloth and towel. Problems were EASILY FIXED. For the dishwasher tabs we caught housekeeping moving down the hall and asked for a few more, she happily dug a few more out of the cart and handed them to us (I have a feeling they don't provide too many off the start because some have a tendency to abuse the provision). For the forgotten dishcloth and towel a call to the desk and within 10 minutes we had fresh ones.
To the good, the suite was very nice, LCD TV's with good selection of HD channels, great view of the mountains, dishes, cutlery, BBQ included. Everyone was friendly, greeting us with smiles and taking a moment to give some attention to the kids, housekeeping organized our mess, pool was warm on the frosty evenings, things were clean. Safeway (grocery and liquor) were a quick car ride of a couple minutes up the road (West through the roundabout, left at the lights, over the tracks and around the bend, a few blocks up and on the right).
We enjoyed our stay and if returning to the area StoneRidge will definitely be on our shortlist.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jydez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, AB, Canada
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 28 February 2012

We are a family with 2 children aged 9 and 11. We love the year round outdoor pool at this resort and how much space there is in the suites. We have stayed here multiple times and have seen some improvements since our first visit. Extra TV's have been added in each suite. A TV and more equipment has been added to the exercise room. The staff is very friendly and helpful. It is sometimes a noisy resort in that there doesn't seem to be much insulation between units or something but never bothered me at night. We had no trouble with the internet in our room.

Room Tip: Ask for the top floor.
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CrazyMegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 26 February 2012

My wife and I had a relaxing stay at this resort after a day of skiing/snowboarding at Lake Louise. The staff was friendly and professional and our room was very clean, comfortable, and well appointed. We also thoroughly enjoyed the outdoor pool and hot tub. It was refreshing swimming and relaxing in the warm water while breathing the cold, crisp winter air. The underground, heated parking was also a plus.

I am a very particular person and both of us were very pleased with every aspect our stay. We look forward to returning again sometime.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nacnac18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about StoneRidge Mountain Resort

Property: StoneRidge Mountain Resort
Address: 30 Lincoln Park, Canmore, Alberta T1W 3E9, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Canmore
#1 Luxury Hotel in Canmore
#2 Family Hotel in Canmore
#3 Business Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — StoneRidge Mountain Resort 4*
Number of rooms: 104
Official Description (provided by the hotel):
All-suite luxury condominium resort hotel nestled in the Canadian Rockies. 5-minute drive to Banff National Park. All suites incl. Full gourmet kitchen, fireplace, 42" & 32" HDTV’s, Ipod stereo, electronic safe, in Suite laundry & gas BBQ. Outdoor Heated pool, Hot Tub and Fitness Center. Available Wi-Fi and heated underground parking. Meeting, Banquet and Reception rooms available. Ridge Cafe (licenced)open daily serving up light meals, baked goods and specialty coffees. ... more   less 
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Also Known As:
Stoneridge Mountain Hotel Canmore
StoneRidge Mountain Resort Canmore, Alberta

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