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Reviewed July 13, 2022 via mobile

All I can say is don't stay here reasons:

1. Carpet in room 137 filthy.
2. No renovations since was built. At least what we could see...
3. For over $380 a night in July in Canmore, go extra $50 and get something nicer.
4. Took a $100 deposit on room for what? A little coffee pot? Microwave?

Only thing nice was the lady at the front desk when we checked in.

OWNERS: REINVEST SOME OF YOUR PROFITS!

Date of stay: July 2022
Trip type: Travelled as a couple
1  Thank laker65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Gennaro, Guest Services / Front Office at Rocky Mountain Ski Lodge, responded to this reviewResponded July 13, 2022

Thank you Laker65 for taking the time to review your recent stay with us. I apologize that it looks like we did not meet your expectations during your stay. I will follow up with our housekeeping manager immediately to address the issue you had with the carpet.

The $100 security authorization is standard practice and is used to protect the hotel from any damages or theft that may occur.

Once again I apologize that it appears we did not meet your expectation and If you would like to discuss your stay further please contact us directly at the front desk.

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Reviewed October 25, 2021 via mobile

Below average hotel with dated rooms. Good location. Has more of the feel of a motel. Only stayed one night and I was thankful for that. Check in went quick and easy though so bonus points for that. Most importantly though, the room was clean and the bed was pretty comfortable.

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank Fred K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sahil Chitroda, Guest Services / Front Office at Rocky Mountain Ski Lodge, responded to this reviewResponded October 29, 2021

Dear Fred K,

Thank you for taking the time to review your stay with us. I am glad that you liked our comfortable beds and clean rooms at our reasonable prices. We really appreciate your support!

Best regards,

Sahil Chitroda
Front Office Manager
Rocky Mountain Ski Lodge

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Reviewed October 3, 2021 via mobile

We stayed just overnight after spending the day in Banff then heading to the airport in the morning. The TV wasn’t working, we called and someone came to look at it right away. Room was clean but a little dated. Overall, it was nice but happy it was just an overnighter as we prefer a hotel not a motel. I booked through the Banff Lodging Co website so I think I expected a little more. Best part was the view of the mountains that surrounded us!

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank FP7020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sahil Chitroda, Guest Services / Front Office at Rocky Mountain Ski Lodge, responded to this reviewResponded October 4, 2021

Dear FP7020,

Thank you for taking the time to review your stay with us. I am delighted to hear that you enjoyed the hotel and the magnificent mountain views from your room.

My apologies for any inconvenience you encountered and I am glad we were able to quickly resolve the TV issues for you. We do take pride in providing great customer service and it makes me happy to know that we were able to provide you a pleasant stay otherwise.

Best regards,

Sahil Chitroda
Front Office Manager
Rocky Mountain Ski Lodge

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Reviewed October 2, 2021

Happened upon this clean, relatively inexpensive hotel. This is a clean well kept hotel. The staff was very friendly and accommodating. Rooms have microwaves and a fridge. Parking at the room door. I would recommend this hotel to my family and friends.

Date of stay: September 2021
    • Sleep Quality
    • Rooms
    • Service
Thank P2989EHtimo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sahil Chitroda, Guest Services / Front Office at Rocky Mountain Ski Lodge, responded to this reviewResponded October 3, 2021

Dear P2989EHtimo,

Thank you for taking the time to provide us with your valuable feedback.

I am glad to know that you found our services and amenities to your liking. We do take pride in providing great customer service and it makes me happy to know that we were able to provide you a clean room along with a pleasant and comfortable stay.

Look forward to having you with us soon.

Best regards,

Sahil Chitroda
Front Office Manager
Rocky Mountain Ski Lodge

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Reviewed August 24, 2021

First off, the location of this hotel is very ideal. We walked to downtown Canmore a few times. It is very convenient for getting around, and getting out of town if you want to head to Banff or back towards Calgary.

We stayed in the one bedroom studio suite. What we discovered when we got there was that we think the hotel acquired this separate building recently. It is not part of the original complex. It almost seemed as though we were able to book it due to overflow at the hotel (maybe because it was a long weekend) because we were the only ones staying there.

The suite was very cute. Small, but exactly what you would expect from a one bedroom. It had it's own private entrance to the outside and was extremely private. It had a full kitchen which was wonderful as we had brought all our own food and were able to make many of our own meals. We had our two dogs with us, so the private entrance made it convenient for taking them outside. When we booked online, it stated that all rooms have air conditioning......I can assure you this room did NOT and there was 30+ heat that weekend. Thank goodness they at least provided us with a fan.

We found a few items in the room that were left behind by other guests which we found a bit disgusting, although they were in places that a person wouldn't normally look, so apparently the cleaners hadn't either (this is what happens when you have dogs, going after dog toys).

Also, at check in we were to be provided a dog bed and toys for EACH dog. They were aware we had two, but were only provided with one. And the bed was not a bed at all.....incredibly thin and I am sure uncomfortable.

Just make sure to triple confirm with them what you are getting so there are no surprises.

Date of stay: August 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank C72DM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sahil Chitroda, Guest Services / Front Office at Rocky Mountain Ski Lodge, responded to this reviewResponded August 28, 2021

Dear C72DM,

Thank you for taking the time to provide us with your valuable feedback.

I am glad to know that you found our convenient location, rooms and its amenities to your liking. I am very sorry to hear that you were disappointed with a couple things and I do hope that you brought your concerns to hotel staff whilst staying at the property so we could swiftly resolve them. I am happy to know that we were able to provide you a pleasant and comfortable stay otherwise.

Once again my apologies for any inconveniences and appreciate your support.

Best regards,

Sahil Chitroda
Front Office Manager
Rocky Mountain Ski Lodge

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