The staff were excellent, the experience was great and the hotel was clean and well-kept. The pool area was great. I would have preferred some free weights to use in the fitness room. But overall, a great experience.More
- Free Wifi
- Free Parking
The staff were excellent, the experience was great and the hotel was clean and well-kept. The pool area was great. I would have preferred some free weights to use in the fitness room. But overall, a great experience.MoreShow less
Thank you for the kind review and generous words. We are delighted to hear that you enjoyed your stay and found the hotel well maintained and clean. We are delighted to hear the pool area stood out as a highlight of the stay! We hope to see you again soon, all the best and safest of travels wished your way.
We had a pleasant surprise staying at this hotel. The rooms are so big and spacious! Loved how comfy the beds were and the extra bonus of a fireplace. Even the bathroom was spacious. Breakfast was good too. The staff were all friendly and helpful. Great night.
Hello Marlo S,
Thank you for taking the time to reflect on your most recent experience at our property. Your kind comments regarding the room size, the bed comfort and gas fireplace are all very much appreciated! Thank you for taking the time to get to know our wonderful staff a little bit, and reporting the positive interactions! We hope to see you again soon. All the best and safest of travels wished your way until next time.
Contacted BW international who contacted hotel manager. We have to cancel our Banff trip that was to start tomorrow,9/3. Reserved this hotel for 1 night. Cancelled because we have a father who just changed to hospice and will likely die in the next 24-48 hours. We have to pay a changed airline fee of $700.
This location did not honor the cancellation because it is under the 72 hours policy. If I would have known about this family “emergency” I would have cancelled prior to the 72 hours.
BWI left a message for the hotel managerwho emailed me the bad news. The other local hotels in Banff, Calgary, Lake Louise and Jasper all honored our last minute cancellation.
I have Been a BWI member for over 25 years; would have been nice to have been offered a 50 % refund as a gesture of goodwill.
To add insult to injury they didn’t even wait until tomorrow to charge the credit card; charged it today. I’m sure the area is popular and with a nice location they will easily book our forfeited room.
Hello Chris R,
We're sincerely sorry to hear that you had to cancel your trip based on the circumstances mentioned. However, 72 cancellation does get enforced for all guest rooms, regardless at our property. We honor 1 rule for all guests. We do this as it is not fair to past guests, who may have had similar but different circumstances but were charged, or someone who had completely different circumstances but needed to cancel as well and were charged for not showing up.
We lay out the cancellation policy and enforce it for all rooms. Unfortunately while we don't want to discredit your situation, in speaking from experience there are guests weekly who have say extreme circumstances to cancel, when they are in fact not dealing with the situation described, just so they can try to strengthen their case.
Aside from the business aspect, I wish you and your Father all the best. Take great care, Chris.
We stayed in this hotel two days ago and would definitely go back! The room was lovely, had a fireplace and we used it as it was a wee bit chilly out and the room was cooler which was nice for sleeping. Breakfast was included in our stay and they also had cookies and iced tea in the lobby in the late afternoon which was another bonus. They have a pool, water slide and hot tub and then nice loungers to sit on around the pool area. Great location, easy to find and it was so nice being back in Canmore - great little getaway!
Thank you for staying with us and already considering returning! We appreciate your comments regarding the features and decor of the room as well as complimentary breakfast. We hope to welcome you back soon. Take care and enjoy your travels, until next time.
The hotel is located on Canmore, 30 min from Banff national park. The room we had was big enough for 5 people, equipped with micro and refrigiator. The hotel has covered swimming pool and hot tub jaccuzi, free parking and free Wi-Fi. The stuff in the reception are friendly and very helpful. Very recommended hotel
Hello Nathan H,
Thank you for such a great review of your experience at our hotel. Your comments regarding the room being equipped properly, staff interactions and overall recommendation are greatly appreciated. Thank you again. Take care and all the best!
We were just traveling through but spent a night at this location. The price was a little steep for our budget, but the stay was awesome. Unfortunately smoke from BC fires did not help the view. The grandkids loved the water slide thought and would still be there if we did not need to move on.
We appreciate you spending a night with the grandkids at our hotel. We are happy to hear that they enjoyed their time in the pool. We hope we can welcome you all back in the future for another stay. Take care and the safest of travels are wished your way!