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Reviewed December 26, 2018

Clean hotel in very convenient location, Friendly and supportive staff. We had a room with beautiful view of the mountain. Minutes to highway and major shopping place. Don't hesitate to book this hotel.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank MariaKMississauga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this reviewResponded 4 weeks ago

Hello MariaKMississauga,

Thank you for a perfect review, with such kind comments. We are delighted to hear you found the location convenient. The comments regarding your room are much appreciated as well. We want you to have a great experience, and it sounds like we achieved our goal. Thank you again! We hope to see you in the future. Take care and all the best.

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Reviewed December 5, 2018 via mobile

On arrival we were given our keys which did not work so the front desk programmed another set of keys which did NOT work, front desk then asked maintenance to check the door as maybe the battery was dead, maintenance confirmed dead battery and proceeded to change the battery whilst we waited in corridor, after 1
5 minutes or so the door opened by the occupant of the room, he was quite surprised as we were. Maintenance chap radioed front desk to advise of the dilemma their response was to put us in another comparable suite, on arrival at suite we noticed right away that it was not what we had booked but as we were tired we stayed the following morning I asked front desk the difference if any to the suite we were in and the suite we were originally booked into, I was told that one was the executive suite the other a normal suite, so I advised them of our problem when booking in and the room we were given as a replacement, there was a lot of apologizing and we were told that they would have the correct suite for us later that day. What I did not like is the two people on the front desk trying the dupe us into another suite and then denying any knowledge of it the next day.
The executive suite is very nice but the air conditioning is so noisy it is hard to relax and very difficult to stay asleep.
My husband was going to have boiled eggs for breakfast but when he cut into the egg there was something hard in it.
We will certainly not be back and will not recommend.

Date of stay: December 2018
Trip type: Travelled as a couple
Thank sheilayoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this reviewResponded December 6, 2018

Hello sheilayoung,

Thank you for your feedback, we apologize that the stay did not go as is standard and intended. We had made an honest mistake at the beginning of the day, which led to you being given the wrong keys. We have since discussed the issue with our Front Desk to ensure it does not occur again and what caused it to begin with.

We did not dupe you into a different suite, it was the only room available for that night which is comparable in amenities. The next morning, we did offer our sincerest apologies, compensation with gift cards and room move back to the appropriate room type. We again apologize for the disappointment expressed in your stay, but we did what we could after the fact a mistake had occurred. The mistake unfortunately already had happened and we did everything we could to make it up to you. We are sorry to hear you did not enjoy the rest of your stay and will not be back. We still wish you safe travels and all the best.

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Reviewed November 18, 2018

Let me say whenever we go to stay in Canmore, this the hotel we use. They have recently updated the rooms and they are very nice. If you can, splurge for a room with a fireplace if you are there in the winter as Canmore is usually windy and you will appreciate it. The room was clean, the bed and pillows were awesome. I have to say the breakfast buffet needs a little work. It has some good points and bad points. I feel like they should be putting out the portions of hot food a little at a time and refreshing it more often. We went down for breakfast at about 9:00 am and we are sure the food had been in the warming trays for a while. That is OK for the hashbrowns but not so good for the eggs. Is that going to stop me from staying there? Probably not, still a lovely place.

Room tip: fourth floor is a little quieter
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank CalgaryVisitor154913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this reviewResponded November 24, 2018

Hello CalgaryVisitor154913,

Thank you for taking the time to write a detailed and positive review of your experience with us! We are pleased to receive the positive feedback and are appreciative of the criticism/recommendation provided as well. We are always about making improvements. If we're not improving, we're remaining stagnant which is not good in the hotel industry. Your comments will be forwarded! We thank you for the time taken to provide the feedback you have and hope to welcome you back for an even better experience next time around. Safe travels and all the best.

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Reviewed November 18, 2018 via mobile

This particular Best Western is set in a beautiful vista. The Staff starting with my booking the stay with Oliver to arriving and being greeted warmly by Jordan are all exceptional . The breakfast area is very clean with plenty of staff and is fairly large and the food was perfect. We never used thepool or exercise area this time but saw plenty of happy people there. I asked for a late departure as our wedding reception doesnt start till 2 and the person at the front desk easily made me feel comfortable with the request. The room was nice and clean with a fireplace and balcony . We usually stay at Best Western plus but this hotel comes very close to their standards . Only one thing could have made it better . A few more days to relax .Jordan referred us to a Bistro two blocks away I highly recommend this as a place to visit for a relaxing evening of superior fare.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank lbfound3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this reviewResponded November 24, 2018

Hello lbfound3,

Thank you for such a full and well articulated review of our property and your stay overall in Canmore. We appreciate you mentioning both Oliver and Jordan from the Front Desk as being stand out employees from your experience. Both are very experienced, and true hospitality professionals. We are lucky/grateful to have them!

We are happy to hear that the room was cleaned to our high standards, breakfast was plentiful and warm and the facilities were in good use. We hope to welcome you back in the future for a repeat experience. Thank you for the opportunity! Take care and all the best.

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Reviewed November 13, 2018 via mobile

We decided to do a overnight trip to Canmore,after being city bound for about 2 years.Canmore is close enough to Calgary,that it isn’t a tiring drive there or back.The scenery is absolutely stunning right now with the mountain tops frosted in snow.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank kowtowngirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PocaterraMgmt, Director of Sales at Best Western Pocaterra Inn, responded to this reviewResponded November 24, 2018

Hello kowtowngirl,

Thank you for joining us and making the trip out to the snow-topped Rockies! We are delighted you could join us and are pleased to receive a kind review from you. Thank you for mentioning the positive experience, we hope to welcome you back for a repeat stay in the future. Take care and safe travels!

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