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All reviews tim hortons gas fireplace pool and water slide yogurt free breakfast hot tub very nice hotel great stay small balcony hot breakfast comfortable beds banff national park front desk staff lake louise coffee maker three sisters bw
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Reviewed 2 weeks ago

This is it! The first hotel we stayed at where we don't have a single complaint or even helpful suggestion. They just seem to be doing everything right.

Their staff were warm and helpful from the moment we arrived (and it probably didn't hurt that they directed us to the variety of free soft cookies and beverages for arriving guests).

Our rooms linens and towels were very clean, well made and felt good to use. This might be the first hotel room we stayed in with wooden floors and it makes the space feel much more comfortable and clean (note that wood floors are much worse for sound-transmission between rooms if they aren't installed with that goal in mind, but we never heard other guests moving around, so: well done)!

There was an excellent selection of items to choose from for breakfast (even for us vegetarians).

Oh wait we do have one suggestion for them: It seems like the waterslide needed more water flowing down it . When descending at speed, it felt like one could get a bit tripped up by a drier spot and get unexpected 'shoved' into the slide tunnel wall. (It might be less of a problem when more people are using it as each person splashes around a bit more water onto the walls.)

Date of stay: October 2021
    • Sleep Quality
    • Rooms
    • Service
Thank colinYYZ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jamie Stevenson, Guest Services / Front Office at Pocaterra Inn & Waterslide, responded to this reviewResponded 1 week ago

Thank you for staying with us, Colin. It is fantastic to hear that you enjoyed your room, the pool, and the daily complementary breakfast. We will definitely be passing your comments on the slide to our maintenance team to see how we can improve on that. We appreciate you sharing those with us.

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Reviewed September 13, 2021

Highly recommend this hotel. Front desk staff were so friendly. The room was spacious and spotlessly clean. The free breakfast had lots of choices and was very much appreciated. Lots of parking. The bathroom was also very spacious and we particularly appreciated the comfort height toilet!!! It was a most enjoyable stay.

Date of stay: September 2021
    • Value
    • Sleep Quality
    • Service
Thank catloverSotogrande
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jon Dearing, General Manager at Pocaterra Inn & Waterslide, responded to this reviewResponded September 16, 2021

Thanks for your review and great rating. I am delighted to see that you enjoyed our spotlessly clean hotel, our friendly employees and the complimentary breakfast that is served each morning.

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Reviewed September 8, 2021

We spent 5 nights at the Pocaterra Inn & Waterslide last week. My family liked it very much. The resort was very clean and the kids loved the waterslide. The hotel is only 15 minutes out of Banff and it's in a very good location. I will go back here next time I visit. Very clean and customer service was awesome! I will recommend it to my family & friends!

Date of stay: September 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Butchay14
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jamie Stevenson, Guest Services / Front Office at Pocaterra Inn & Waterslide, responded to this reviewResponded September 9, 2021

Thank you for staying with us and for taking the time to share your experience, Butchay14. It is great to see that you found the hotel to be clean and that your children enjoyed the waterslide. We look forward to welcoming you back on your next trip to Canmore.

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Reviewed August 12, 2021 via mobile

Staff were friendly and helpful. Clean and comfortable room. Great value for the price! Kids had a great time in the pool in the evenings while I hit the hot tub. The only downside is only one elevator. Would otherwise highly recommend and plan to stay there again.

Date of stay: August 2021
Trip type: Travelled with family
Thank 22mirandan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jamie Stevenson, Guest Services / Front Office at Pocaterra Inn & Waterslide, responded to this reviewResponded August 14, 2021

Thank you for your review, Miranda. It is great to see that you and your family enjoyed the pool and hot tub. I am pleased that the staff were helpful and accommodating and made you feel welcomed.

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Reviewed July 16, 2021 via mobile

We had a fantastic stay here after a few nights of camping. We were greeted with iced tea and lemon water, as well as cookies. It was so nice! All the staff were very helpful and friendly. Check in was easy, room was clean. Loved using the Rocky Mountain Soap products in the shower. We had our dog so we got a main floor room, but still had views of the mountains from our patio space. They had a lovely dog bed out for our dog, as well as a new toy. So sweet. Visited the pool, it was good. A bit busy, but it was so hot out so I can see why. Breakfast was included and tasty, but also so busy. I think any post pandemic travel will feel this way for a while. All in all we had a great stay!

Date of stay: July 2021
Trip type: Travelled with family
Thank lindseyo361
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jamie Stevenson, Guest Services / Front Office at Pocaterra Inn & Waterslide, responded to this reviewResponded July 17, 2021

Thank you for sharing your experience Lindsey. It is great to see that you and your family enjoyed your stay with us and were pleased with our complementary beverage and cookie station, and the Rocky Mountain Soap amenities we provide in our bathrooms. Our pool and waterslide is definitely a big draw for families, particularly in the warmer weather months as you mentioned, so I am pleased that you were able to enjoy that too.

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