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Melina56
Calgary

A great hotel for the whole family!!

5.0 of 5 bubblesReviewed Nov 28, 2021
We stayed ay the Pocaterra Inn years ago when it was affiliated with the Best Western chain.
We booked two rooms - one for and one for our older son. I chose the Pocaterra for many reasons. It is on the main road with lots of dining options around there. It has a waterslide if you want it for younger kids but also a very large, spotless pool and hot tub. The hotel also has a spa and a fitness center. It was great to have a hot buffet breakfast at a hotel again, which was not available during the height of Covid.

Most of the rooms have fireplaces, which was a nice treat. The A/C and heat, I believed was climate controlled - just perfect temperature all day and night.
The staff was great and were always helpful. A couple of very minor concerns were handled promptly.
At the lobby they offer coffee all day and wrapped cookies which I had no control over and indulged with more than a few!
We will definitely be back! I was looking to reserve during the high summer season, but when I saw the tourism levy tax I didn't book.

Everthing was very easy to get to. My only suggestion for future renos is instead of a square table and rather large to sit and admire the great mountain views (which because of the hotel design) was situated behind the table and very hard to sit down if you wanted to. Maybe next time possibly a small round table and some stools would it in the little area better. We were too busy to even sit down but I just thought I would give my feedback!! Absolutely loved everything - like my son said"Great find Mom"!! I had done my research!
Date of stay: November 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Jon Dearing, General Manager at Pocaterra Inn & Waterslide, responded to this review
Responded Nov 30, 2021
Thanks for your detailed review and valued feedback Melina56. I am delighted to see that you continue to enjoy our hotel.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed November 23, 2021

My wife and I spent 1 night here as a diversion from staying home during the pandemic. The price was reasonable, the room was large, the bathroom was a good size and very clean. Both front counter staff we dealt with were friendly and helpful. The pool and the hot tub were a great respite after a day of hiking. Breakfast was very good.....and then it ended with a crash. When we got up in the morning ready for another day around Canmore we were greeted by a frigid shower....NO HOT WATER!!!!!!!! Quite a downer after we had such a good time during our 2 days in Canmore. Sure they fixed it after an hour or so but by then we had dressed and eaten breakfast. Too little too late but nice try.

Date of stay: November 2021
    • Value
    • Sleep Quality
    • Service
1  Thank Pete W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jon Dearing, General Manager at Pocaterra Inn & Waterslide, responded to this reviewResponded November 25, 2021

Thanks for taking the time to review your recent stay with us Pete W. I am so sorry that you encountered a problem with our hot water after what sound s like the perfect stay up till that point. I am pleased that we were able to fix the issue, but as you mentioned you were already dressed and had taken breakfast. Again I apologize for all inconveniences encountered on that morning. Please do look us up again on your next trip to Canmore and we will hopefully deliver the perfect stay you are looking for.

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Reviewed November 12, 2021

So glad we stayed at Pocaterra Inn on our way to Vancouver. The room was great. The fireplace was a nice touch for relaxing after a long day of driving.

Waking up surrounded by snow capped mountains was the best!

Will definitely book there again.

Date of stay: October 2021
    • Value
    • Sleep Quality
    • Service
Thank Theresa S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jamie Stevenson, Guest Services / Front Office at Pocaterra Inn & Waterslide, responded to this reviewResponded November 13, 2021

Thank you for leaving your review, Theresa. It is great to see that you enjoyed your room with the fireplace. We look forward to welcoming you back in the future.

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Reviewed November 10, 2021

We have stayed at the Pocaterra a handful of times now and are never disappointed. The hotel is clean, modern, comfortable and has everything we need for a great stay! We love that we can bring our pets. Our kids love the pool/waterslide and we all love the hot breakfast. Staff is friendly and always helpful.
Rooms are spacious and we love that the floor is not carpet.

Date of stay: November 2021
Trip type: Travelled with family
Thank JNally
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jamie Stevenson, Guest Services / Front Office at Pocaterra Inn & Waterslide, responded to this reviewResponded November 13, 2021

Thank you for choosing us, JNally, for your stays in Canmore. I am pleased to see that we continue to offer the great service and comfortable accommodation that we strive for. We look forward to welcoming you back in the near future.

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Reviewed November 8, 2021

Checked in on a Friday night a little late for good restaurant selection. Hotel is located on hotel row was surprized how quiet our room was.Lovely fireplace in the room. With a waterslide a lot of children in the pool area. Accomodation and Breakfast very nice. I will stay again.

Room tip: Only stayed once, but rooms very clean and quiet, some rooms allow pets.
Date of stay: October 2021
    • Sleep Quality
    • Service
Thank Linda S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jamie Stevenson, Guest Services / Front Office at Pocaterra Inn & Waterslide, responded to this reviewResponded November 13, 2021

I am pleased to hear that you enjoyed your stay with us, Linda. Thank you for taking the time to share your review. We look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed October 27, 2021 via mobile

October 2021
It was our first time to visit Canmore. We made the booking online and it was as described. Pocaterra Inn and Waterslide is the perfect place to recharge and relax. The place is 20 min away from Banff National park and all the interesting touristic wanders this park has to offer. We were greeted by Adrian for check in, very friendly and knowledgeable. The breakfast was delicious, the hotel and the pool clean and well maintained. We will definitely come back again.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Felix T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jon Dearing, General Manager at Pocaterra Inn & Waterslide, responded to this reviewResponded October 29, 2021

Thanks for your review and great rating Felix T. I am delighted to see that you enjoyed our hotel and it's amenities. It is also great to see that you enjoyed the complimentary breakfast that we serve each morning.

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