Wanted to take our kids for a night in the mountains as a break from Christmas and everything going on in the world. Booked this hotel on a recommendation from a friend and also from seeing the good reviews. Wishing I had just booked the more expensive hotel in Banff as we had a pretty awful stay.
I was told to phone the day of our reservation to see if we can get an early check in. I called and the lady on the phone was anything but friendly and she insisted that they no longer let people call to check the status of your room, that you must walk in and go to the front desk to find out. Coming from out of town this was frustrating especially since two days prior when I booked they advised me to call. She repeated her self 4 times to me not even interested in what I had been told or had to say. She shouldn’t be in customer service with an attitude like that.

What surprises me most is none of the reviews talk about how dirty the pool area is. There is dirt and grime on the bottom of the pool especially under the water slide. The edges of the pool look like they haven’t been cleaned in years and the top of the white letters are actually brown with sludge. When you walk in you are taken over by the smell of chemicals as they appear to be using these to “clean” the water. The pool is small and they do not limit the number of swimmers, so it was uncomfortably full most of the time.

Our bathroom was not very clean, looked like the floor had not been swept, the roof of the bathroom has stains and hair, even the soap and lotion were covered in hair.
The breakfast was not good at all… would have rather gone to McDonald’s or else where. Sausages were rubbery, waffles were rock hard.
Lastly, our room was right near the lobby and the elevator. Which as you might guess was insanely loud. The elevator was super loud and was being used well into the night. People using luggage carts all evening and first thing in the morning on the tile floor outside of our room. We got maybe 4 hours of sleep and with a toddler who couldn’t sleep until 12am… we were miserable. Just to be woken up at 5 with slamming doors as the other side of the room was the parking lot. There was a dirty mask left on the patio.

Really feel like this was such a waste of a night away and will definitely splurge on a new hotel next time to avoid these issues.

I will say the front desk man was very sweet and helpful. The Rocky Mountain Soap in the shower was a nice touch.