I decided I wanted to spend my birthday solo in the mountains. I arrived to check in and Mikayla kindly greeted me. She let me know that they had upgraded my room to a little bit of a bigger one. I thought that was extremely nice of them! I asked her if I were to extend my trip if I would be able to get the same rate I was already paying. She said it wouldn’t be a problem and left a note on my file. Once I got up to my room there was a balloon arrangement that was sent by a friend of mine. Once I was settled in I went back to the front desk to enquire about the balloons and if my friend was the one who upgraded it? She said that her supervisor Monica was putting up the arrangement in the room I had originally booked. While doing so she thought it was too small so she decided to upgrade my room. It was such a pleasant surprise! The staff are extremely friendly and very professional. I’ve stayed here a few times before, however this time has been the best experience. I highly recommend staying here if you’re visiting Canmore.

This place was fabulous. I would stay here in a minute if we visit Canmore again. All the amenities of home. Hot tubs under the stars. Staff were great to deal with. Underground parking. We loved it. Close to hiking trails and town services.

Having recently stayed at Falcon Crest Lodge I felt compelled to write a review to put forward how impressed I was. We stayed in April for 10 nights and our 1 bed room was cleaned immaculately by Phil and Lucy, we even had towel art! The room was equipped with everything we needed and the shower was powerful and roomy. The front desk staff, Libby, Najee and Donna had great local knowledge and couldn’t do enough to help whenever it was needed. They gave good tips on great places to visit, eat and different ways on how to get there. A special thank you goes to Rocky the maintenance man who again was so helpful with a wide range of topics and even helped when we had a small issue with our hire car. We can’t wait to visit again soon. We had a great experience all round and we have recommended Falcon Crest to our family and friends.