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All reviewsfairview malloff the highwaywest islandparking lotbusiness trippancakesthe wi ficonvenient locationsports teamshotel servicevery nice hotelfree parkinghockey tournamentmontreal airportcleaning staffeasy accessrestaurant staff
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Reviewed December 31, 2017

Have been to this hotel a number of times (in fact posted a great review in 2015). However, unlike other stays, this one night stop was an overwhelmingly average experience.

First, the online reservation through their website was specifically for a room with a single queen size bed. Check-in was quick and easy but the room had two queens. No big deal but I find two beds just cut down on the space. Besides, it wasn't what I reserved and received confirmation for from Holiday Inn.

Second, the in-room coffee maker supplies hadn't been refreshed. Coupla used pods wasn't exactly what I was hoping for, first thing in the morning.

Finally, the sliding bathroom door lock was broken and missing from the inside.
I know ... first world problems.

On the bright side, room was clean,the staff still friendly as ever and the breakfast in the downstairs restaurant was great!

  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Shorty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelstaffPC, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this reviewResponded January 11, 2018

Dear Shorty B,

Thank you for choosing our hotel for your most recent stay and thank you very much for taking the time to bring your comments forward. We sincerely apologize for not meeting your expectation on this trip. We appreciate your kind words about the cleanliness of the rooms and the friendly staff.
Thank you once again for your comments, we hope that you will still consider our hotel for future stays.

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 13, 2017

We stayed two nights the room was very clean, nice room. The restaurant had good food and a variety. A very busy hotel so far our stays have been fine and we have used this hotel six times now.Very clean, nice room.

  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank SdBr1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 30, 2017

What a pleasant surprise this little hotel was! I was worried because it had all the markings of what I anticipated would be a very sub-par to average experience—you know… Near the airport, etc. But the room was clean and quiet, bed was super comfortable, and the food & beverage department did a lovely job on the buffet for the event I was attending there. If you need to stay near the airport, this is a good choice.

  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jack H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 23, 2017 via mobile

First, this hotel is right off the highway, and super easy to access! Second the beds are heavenly, and the rooms are spotless. Third, their brunch is very good.
They have a pool, are located near a mall and have an airport shuttle.
We have stayed here a number of times and always enjoy our stay.

Stayed: August 2017, travelled with family
Thank Colleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 19, 2017 via mobile

The rooms were a good size. Great location to the Sportsplex rink approx 10-12 mins away. Hotel staff was great....very accommodating to a team of boys. We had a hospitality room for our team to gather....away from the hotel rooms to not bother other parties staying at the hotel.

Stayed: November 2017, travelled with family
Thank Kim I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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