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All reviewsfairview malloff the highwaywest islandparking lotbusiness trippancakesthe wi ficonvenient locationsports teamshotel servicevery nice hotelfree parkinghockey tournamentmontreal airportcleaning staffeasy accessrestaurant staff
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Reviewed January 20, 2018

Comfortable Holiday Inn. The thing that puts it a notch above other Holiday Inns and such chains is the staff. From the check-in staff, the cleaning staff to the restaurant staff, they all go beyond to ensure you have a good stay.
Breakfast is particularly good.

Room Tip: If you happen to be there when a hockey tournament group is staying at the hotel, ask for a transfer to a quiet or airline staff floor.
  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 19, 2018

Had a work conference at this hotel and everything went great. Breakfast and lunch were great and the lobby bar had great service each night we were there, Darek was awesome! Hotel staff were courteous and accommodating making checkin and check out a breeze. Shuttle to and from the airport was very convenient and prompt. Driver was friendly and made sure I was on time each way.

Room Tip: Rooms were cozy and I had a great sleep in the King bed I had.
  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Service
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 15, 2018

We stayed here for three nights while in the area for a tournament. The hotel is easy to find (but the entrance sneaks up on you quickly when approaching on highway 40 from the west), and has lots of parking.

The lobby is nice and check-in was efficient and friendly. There is a restaurant off the lobby which we didn't eat at, but others in our group did and comments were generally "not bad, but expensive".

The room was spacious, nice and relatively clean. Beds were comfortable, wifi was fast and the television was clear with decent channel selections. The room also had a fridge, microwave and Keurig. Lastly, the water pressure in the shower was awesome. The only negative about the room was that a great deal of cold air entered the room around the windows and heater / AC unit, but it was very cold outside.

Now for the negatives. The hotel was full of ringette and hockey teams and the smaller kids were riding the elevators and running the halls non-stop; the hotel should have put a stop to this. Also, it seems they offer "park and fly" services, so the parking spots near the doors are filled with cars that don't move. As a result, the snow between the cars is like 2' deep so if you are lucky to get a spot near the door, it is almost unusable.

All in all, I would think this is a fine hotel in the summer, and without the sports teams!

  • Stayed: January 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank ToSquareBob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelstaffPC, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this reviewResponded January 16, 2018

Dear ToSquareBob1,

Thank you for taking the time to post your reviews and also for your recent stay at our hotel. We are happy to hear that your check in was efficient and friendly - this type of feedback is very encouraging. We are also happy that you enjoyed the clean, spacious and comfortable room. We apologize that we did not satisfy your entire stay.

We hope that you will still consider our hotel for future stays.

Warm regards,


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 14, 2018 via mobile

My complaint about this hotel is regarding the poor state of their pool area and insulation. If you refer to the picture posted, the pool area’s door to the outside is covered with ice so the cold easily comes in. Moreover, the pool’s temperature is not suitable for infants and younger children as it is very cold. The main entrance to the hotel also lets in a lot of cold. It seems like their heating is not properly functioning.

Stayed: January 2018, travelled with family
1  Thank Sally M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelstaffPC, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this reviewResponded January 15, 2018

Dear Sally M,

Thank you for taking the time to provide feedback on your stay. I am so sorry to hear about the issues you experienced in the pool area. We value all comments and we would like you to know that we take your feedback very seriously. It is through feedback such as yours that we can better our hotel.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 4, 2018

Came off transatlantic flight with the family on Boxing Day. It was a one night stay only before moving on. Room was clean and comfortable. Service was friendly. Had room service which was reasonable and pleasantly delivered. Breakfast was excellent the next morning which was important when travelling with 3 children. One watch out is that the airport is not directly beside hotel. It is about a 10-15 min transfer however this is compensated by the excellent shuttle service provided free by the hotel. I would recommend this hotel for a stopover stay.

  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelstaffPC, Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this reviewResponded January 5, 2018

Dear Mark_Finnegan,

Thank you for staying with us and for your great feedback on our hotel and services!
We are glad that you enjoyed your stay and hope to have the pleasure of hosting you again in the future.

Sincerely,

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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