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trainfan2000
Hamilton, Canada

Excellent Hotel close to highway and shopping

5.0 of 5 bubblesReviewed Oct 7, 2015
This is an excellent hotel that is close to Highway 20, a major shopping mall, restaurants and gas stations. The rooms are pretty standard North American hotel size and are clean and well appointed. The WiFi works very well (at least in the room we had). The hotel is used for conferences and so there are some good sized meeting rooms available. There is an on-site restaurant if you want to eat a meal in the hotel (breakfast is not included in the room rate). The staff is friendly, bilingual and helpful. The lobby is attractively decorated and the property is very well maintained. A great place to stop if you are traveling through Quebec and wish to avoid Montreal and Quebec City hotels.
Date of stay: September 2015
Trip type: Travelled as a couple
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this review
Responded Oct 8, 2015
Good morning,

Thank you for your great comments about the hotel and the services. It's always a pleasure to see our guest having an enjoyable stay. From all the team of the Best Western Plus Hotel Universel, please accept our best regards.

Rachelle Larivière
Lodging Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 4, 2015

I usually stay at Best Western when possible because of the value, exercise room, great service and quality of the rooms. The Wifi is great, the rooms are always spotless and the TV channels have sports.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Tim C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded October 6, 2015

Good morning,

Thank you for your great comments about the price, the gym, the rooms and the quality of our guest service. When you will comeback it will be a real pleasure to welcome you again at the Best Western in Drummondville.

Please accept my best regards,
Rachelle Larivière
Lodging Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 1, 2015

This is a 4-story hotel with conference facilities. My first impression of the lobby was "Wow"! This impression remains throughout the hotel.The hotel is spotless and the staff friendly and bilingual.

Date of stay: September 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Photolady73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded October 2, 2015

Good morning,

Thank you for all your great comments about the hotel, the conference facilities and the service you received from the staff. It's always a pleasure to see our guest having a great time.

Please accept my best regards,
Rachelle Larivière
Lodging Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 21, 2015

Best Western Plus Hotel International in Drummondville was our first stay at a Best Western propperty in several years and we were very pleasantly surprised at the quality of facility, on-site restaurant, and general appearance of the hotel. Ideally located off major highway, yet very quiet. Clean comfortable rooms.

Date of stay: September 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Peter B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded September 22, 2015

Good morning,

Thank you for all your great comments about the quality, the appearance and the comfort of our rooms. When you will comeback, it will be a pleasure to welcome you again.

Please accept my best regards,
Rachelle Larivière
Lodging Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 16, 2015

Handy & convenient location. Had a king bed room that was spacious and comfortable. Dinner in the "in-hotel" restaurant, " le Verriere" was excellent well prepared and great presentation. Convenient bar off the lobby.Didn't try the pool and hot tub but it looked clean and presentable.

Date of stay: September 2015
Thank Bilko77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded September 18, 2015

Good morning,

Thank you so much for your great comments about your room, the dinning room and the appearance of the spa and the pool. It's always a pleasure to see our guest having an enjoyable stay. It will be a pleasure to welcome you again.

Please accept my best regards,
Rachelle Larivière
Lodging Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 12, 2015

Newly renovated and centrally located,this Best Western property is more than you could ask for.Great rooms and truly exceptional staff make this hotel a superb travel or vacation destination.As the hotel is in the heart of 'French Speaking Quebec' do not worry about your limited language skills as the staff at this go beyond the call of duty to make 'Anglophones' feel more than welcome.

Date of stay: August 2015
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Paul D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded September 14, 2015

Good morning,

Thank you so much for your great comments about the room and thank you for talking about your great experience with our staff. It's always a pleasure to see our guest writing great reviews about our services. It will be a pleasure to welcome you again.

Please accept my best regards,
Rachelle Larivière
Lodging Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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