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This is an excellent hotel that is close to Highway 20, a major shopping mall, restaurants and gas stations. The rooms are pretty standard North American hotel size and are clean and well appointed. The WiFi works very well (at least in the room we had). The hotel is used for conferences and so there are some good sized meeting rooms available. There is an on-site restaurant if you want to eat a meal in the hotel (breakfast is not included in the room rate). The staff is friendly, bilingual and helpful. The lobby is attractively decorated and the property is very well maintained. A great place to stop if you are traveling through Quebec and wish to avoid Montreal and Quebec City hotels.
Date of stay: September 2015
Trip type: Travelled as a couple
Location
Cleanliness
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Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this review
Responded Oct 8, 2015
Good morning,
Thank you for your great comments about the hotel and the services. It's always a pleasure to see our guest having an enjoyable stay. From all the team of the Best Western Plus Hotel Universel, please accept our best regards.
Rachelle Larivière Lodging Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All reviews off the highway room was clean parking lot onsite restaurant new brunswick nova scotia hockey tournament front desk staff lots of restaurants long drive complimentary breakfast excellent value quebec city one night stay the east coast amenities ontario
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I usually stay at Best Western when possible because of the value, exercise room, great service and quality of the rooms. The Wifi is great, the rooms are always spotless and the TV channels have sports.
Date of stay: October 2015
Trip type: Travelled as a couple
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
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Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded October 6, 2015
Good morning,
Thank you for your great comments about the price, the gym, the rooms and the quality of our guest service. When you will comeback it will be a real pleasure to welcome you again at the Best Western in Drummondville.
Please accept my best regards, Rachelle Larivière Lodging Manager
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This is a 4-story hotel with conference facilities. My first impression of the lobby was "Wow"! This impression remains throughout the hotel.The hotel is spotless and the staff friendly and bilingual.
Date of stay: September 2015
Trip type: Travelled with family
Sleep Quality
Rooms
Service
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Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded October 2, 2015
Good morning,
Thank you for all your great comments about the hotel, the conference facilities and the service you received from the staff. It's always a pleasure to see our guest having a great time.
Please accept my best regards, Rachelle Larivière Lodging Manager
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Best Western Plus Hotel International in Drummondville was our first stay at a Best Western propperty in several years and we were very pleasantly surprised at the quality of facility, on-site restaurant, and general appearance of the hotel. Ideally located off major highway, yet very quiet. Clean comfortable rooms.
Date of stay: September 2015
Trip type: Travelled as a couple
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Review collected in partnership with Best Western
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Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded September 22, 2015
Good morning,
Thank you for all your great comments about the quality, the appearance and the comfort of our rooms. When you will comeback, it will be a pleasure to welcome you again.
Please accept my best regards, Rachelle Larivière Lodging Manager
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Handy & convenient location. Had a king bed room that was spacious and comfortable. Dinner in the "in-hotel" restaurant, " le Verriere" was excellent well prepared and great presentation. Convenient bar off the lobby.Didn't try the pool and hot tub but it looked clean and presentable.
Date of stay: September 2015
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Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded September 18, 2015
Good morning,
Thank you so much for your great comments about your room, the dinning room and the appearance of the spa and the pool. It's always a pleasure to see our guest having an enjoyable stay. It will be a pleasure to welcome you again.
Please accept my best regards, Rachelle Larivière Lodging Manager
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Newly renovated and centrally located,this Best Western property is more than you could ask for.Great rooms and truly exceptional staff make this hotel a superb travel or vacation destination.As the hotel is in the heart of 'French Speaking Quebec' do not worry about your limited language skills as the staff at this go beyond the call of duty to make 'Anglophones' feel more than welcome.
Date of stay: August 2015
Trip type: Travelled on business
Value
Rooms
Service
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Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded September 14, 2015
Good morning,
Thank you so much for your great comments about the room and thank you for talking about your great experience with our staff. It's always a pleasure to see our guest writing great reviews about our services. It will be a pleasure to welcome you again.
Please accept my best regards, Rachelle Larivière Lodging Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC