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Diane E
London, Canada

Very Attentative Staff

4.0 of 5 bubblesReviewed Nov 4, 2015
Most understanding when one has covered a lot of kilometers, and attentive. The only thing I would change out if they remodel is the dividing wall between the shower/bath and the vanity and toilet. Makes that one part cramped. Otherwise I am giving them a high 4....
Date of stay: October 2015
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this review
Responded Nov 6, 2015
Good morning,

Thank you very much for your great review about our attentive staff. It's always a pleasure for us to see our guest having an enjoyable stay. Next time you will pass at Drummondville,it will be a pleasure to welcome you again at the Best Western Plus Hotel Universel.

Best regards,
Rachelle Larivière
Lodging Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 31, 2015

An expensive hotel since breakfast is not included. Internet was slower than normal. Room clean and bed comfortable. I am a Diamond rewards member yet there was no recognition of this commitment to Best Western hotels.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank NormJ695
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded November 2, 2015

Good morning,

I'm really sorry that you did'nt enjoy your last stay as much. Best Western members are really important to us and i want you to have a better experience of lodging in our Hotels. Next time you make a reservation, please don't hesitate to contact me and it will be a pleasure for me to take care of your reservation and give you the best rate possible. You can reach me at 819 478 4971 or dir.hebergement@universel.com.

Please accept my best regards,
Rachelle Larivière
Lodging Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 28, 2015

We arrived at the hotel and were greeted with a very friendly staff. The paperwork was already done and our room keys were prepared. The staff explained all of the services that were available and what times were open for the pool and gym. Excellent service throughout.

Date of stay: October 2015
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Pierre B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded October 29, 2015

Good morning,

Thank you for your great review about the staff. It's very important to us to give all the good informations to our guests about our facilities and to take care of them. It will be a real pleasure to welcome you again.

Please accept my best regards,
Rachelle Larivière
Lodging Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 26, 2015

My wife and I visited this hotel on our way to Tadoussac, coming from New Hampshire. It is quite conveniently located right next to the highway. The check in and check out were fast and expedite. The staff were very friendly and helpful. The room was clean. The parking lot very, very ample. Breakfast was very good. Overall a good place to stay.

Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank G C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded October 27, 2015

Good morning,

Thank you for your great comments about the location of the hotel, the staff and the food. It's always a pleasure to see our guest having an enjoyable stay. It will be a pleasure to welcome you and your wife again.

Best regards,
Rachelle Larivière
Lodging Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 7, 2015

This is an excellent hotel that is close to Highway 20, a major shopping mall, restaurants and gas stations. The rooms are pretty standard North American hotel size and are clean and well appointed. The WiFi works very well (at least in the room we had). The hotel is used for conferences and so there are some good sized meeting rooms available. There is an on-site restaurant if you want to eat a meal in the hotel (breakfast is not included in the room rate). The staff is friendly, bilingual and helpful. The lobby is attractively decorated and the property is very well maintained. A great place to stop if you are traveling through Quebec and wish to avoid Montreal and Quebec City hotels.

Date of stay: September 2015
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank trainfan2000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded October 8, 2015

Good morning,

Thank you for your great comments about the hotel and the services. It's always a pleasure to see our guest having an enjoyable stay. From all the team of the Best Western Plus Hotel Universel, please accept our best regards.

Rachelle Larivière
Lodging Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 4, 2015

I usually stay at Best Western when possible because of the value, exercise room, great service and quality of the rooms. The Wifi is great, the rooms are always spotless and the TV channels have sports.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Tim C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachelle L, Front Office Manager at Best Western Hotel Universel Drummondville, responded to this reviewResponded October 6, 2015

Good morning,

Thank you for your great comments about the price, the gym, the rooms and the quality of our guest service. When you will comeback it will be a real pleasure to welcome you again at the Best Western in Drummondville.

Please accept my best regards,
Rachelle Larivière
Lodging Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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