This is a very disappointing experience. I'm traveling on business and I needed a place to stay for the evening. I typically perfer Best Western, and I have a rewards card with the chain. As a reward member I even paid an extra ten dollars over Travelodge to earn points towards a free nights stay.
I booked the room online where it listed high speed internet as an amenity in the rooms. THERE IS NO WIFI IN THE ROOMS, when I called the front desk I mentioned I wasn't receiving a wifi signal. I was informed that wifi is only available in the lobby, and internet service is only provided in the room through an ethernet cable by the phone. I have a phone and tablet with me, neither of which have an ethernet connection.
For the previous two evenings I was in Nepean (Ottawa area), where I also stayed with Best Western, the room & furnature was nice with a good size tv with a great selection and wifi service in the rooms. I was paying much less to stay in Nepean and it was by far superior to the Pembroke location, which is inconviently located on the outskirts of town.
Overall this is really a disappointing experience. I will not stay to this location again. I might pay less and stay at the Travelodge where there's in room wifi and sounds like a great tv selection.
- Official Description (provided by the hotel):
- The Ottawa Valley’s largest "All Indoor Recreational Hotel" and Conference Centre….with controlled & monitored indoor corridors, indoor tropical pool with whirlpool, 6000 Sq. Ft. Fitness Centre (free to hotel guests), dining and lounge, huge fireplace Lobby, and Conference Centre for 400 persons – all under one roof. The modern guest rooms are bright & spacious with most comfortable seating and beds, with many extra amenities including 32” LCD TVs. Room types include Leisure, Poolside, Fireplace, Executive suites, and full one bedroom suite. ... more less
- Reservation Options:
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- Also Known As:
- BEST WESTERN Pembroke Inn & Conference Centre Ontario
- Pembroke Best Western