We stayed at Knights inn Midland on family getaway trip and had a great hospitality experience. Manager was so cool and friendly and hotel was really beautiful and clean. There's a lake view at the rare and picnic park for kids and families , downtown Midland and central marina is close by. I highly recommend this hotel and now on it's our home in Midland.
Dear valued customer, I really appreciate your stay and your great review about our hotel and staff. Regards. Aamir Farhan ( General Manager).
We are house hunting in the area and booked a room for two nights at this establishment. We arrived in late afternoon to find the office door locked and a handwritten note saying to ring the bell and we would be attended to. We waited and waited and eventually a young lady came over from one of the rooms and let us into the office. We asked if we could see the room prior to making our decision and after a roll of the eyes from the girl she took us to a room which reeked of B.O. We told her "no thanks" and after another roll of the eyes she took us back to the office where she cancelled our booking. I have stayed in many knights inns both in Canada and the U.S. all have been good, this one was terrible. I wouldn't recommend it to my worst enemy.
Decent room, comfortable bed, good price. I wasn't expecting much for the price but was quite happy with our room. Pet friendly. Staff was very pleasant and helpful. Towels are not great and pillows are small. Pathway at the back will lead you down to a great park area and beach. Big draw back here are the "permanent guests". I understand the owners need to supplement their income in the off season however noisy, drunken, domestic arguments at 5 a.m. was not what we expected for a quiet weekend away. Second night was all quiet. Overall, worth the $65 a night.
Thank you for staying with us and sharing your experience. We were happy to hear you liked your room and our prices are affordable. We are sorry to hear your first night's stay was not a good one. Rest assure we are addressing this issue and hope that you will come back again.
Went to book a room here however after seeing it we could not stay, it smelled awful of old socks and cigarette smoke. There seemed to be folks there who had taken up pennant residence and were outside smoking all over the place it was just not the place for us, beware if you are booking this place that the pictures are nothing like the actual motel it's very run down. The staff however were very nice to us and refunded our money.
Thank you for your feedback. I am truly sorry to hear your stay with us was not a good one. We take all complaints very seriously and are in the process of dealing with them. We hope that you will give us the opportunity to rectify your opinion of us.
Sincerely,
Dani Beck
We ended up with the "honeymoon suite" because that was all they had left. We quickly checked in, dumped our luggage in the room, did a sheet check and then headed out for a family Thanksgiving dinner. When we returned around 8:30 that evening, we put on the TV, only to find that there was no volume. The desk clerk came over, fiddled around a bit and said "no, it's not working. Well it's too late at night for me to call anyone." As he was leaving the room he added "we did go to a lot of trouble to get you this room, you know..." (and so that justifies the TV not working?)
There was mildew on the ceiling over the shower, the clock radio didn't work, and the whole room just did not feel clean. Towels were threadbare, sheets were clean but worn. Tacky tulle draped over the 4-poster-ish frame is nothing but a dust-trap. To top it all off, in the morning a breaker obviously blew, shutting of the fridge, microwave, TV (still no volume...LOL) and all the outlets except one.
There was no offer of a partial rebate when we checked out (if we hadn't paid when we checked in we might have had some leverage).
I would rather have slept in my van all night!!
Thank you for your feedback. I'm truly sorry your experience with us was not a good one. Rest assured we are dealing with this matter and are working to improve these issues. If there is anything I can do to rectify your opinion of our hotel I would love the opportunity to do so. I want guests to leave our hotel knowing they are important to us. I am hoping you will give us another chance.
Sincerely,
Dani Beck
