On Saturday July 21st, 2018, my wife and I arrived to check in around 3:30 PM and waited outside the locked unoccupied office for about 10 minutes.
Finally, the clerk walked over to open the office and check us in.
We were given Room 153 on the 2nd floor.
We walked up a dilapidated set of stairs outside to access our room.
While I was opening the door, my wife leaned on the railing outside and it swayed over to the point that it looked as if it would break!
Upon entering the room, we were greeted with the aroma of what smelled like animal carcasses.
After getting through the initial stink, we peered around the room.
We immediately found someone else’s toenail clippings on the floor between the two double beds (picture attached).
In fact, the entire carpet was filthy with loose dirt (picture attached).
The two chairs in the room have what seem to be remnants of a DNA party on their seats (pictures attached).
The window-mounted A/C unit wasn’t blowing cool air at all so my wife turned it off and removed the filter which was completely black (picture attached).
She washed it out in the tub and now it is white and clean (picture attached)...you’re welcome, Knight’s Inn!
One bed appeared to have been slept in and not made/changed.
The linen (both flat and fitted sheet) had multiple small tears and holes in them on both beds. The pic I took of the linen didn’t turn out at all, maybe due to the white of the sheets and the light coming in the window.
After perusing the room and taking a few pictures, we sauntered back to the main office to get a refund and find another place to stay.
I politely asked the clerk for a refund due to a dirty room, referencing the toenail clippings, etc.
The clerk simply snickered and responded, “What do you expect for $XX.00?”
He also mentioned they have higher paying customers who get the clean rooms.
I told him we don’t mind staying in a fleabag hotel but the room has to at least be clean.
He laughed and responded once again with ““What do you expect for $XX.00?”
He refused to give us any type of refund for any amount or give us another room that was clean, or to even clean our existing room.
I promptly tossed the hotel keys back at him and left.
We were fortunate that the Quality Inn Midland had one room left.
I now have an open dispute against them with my credit card provider.