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buzzanddave
oshawa

Booking nightmare. BEWARE

1.0 of 5 bubblesReviewed Aug 12, 2018via mobile
This is my first negative review since 2006. This hotel only accepts guests who have booked directly with the hotel, even if you have confirmation numbers from an online booking agency. Very archaic booking method, our three rooms were denied and our family wedding disrupted despite booking well in advance. Upon check-in, the hotel manager said we should have booked straight with the hotel??? Obviously a SCAM. We had full confirmation and even booking.com stated the hotel did receive the confirmation emails. Knights Inn denies this fact. Please just be aware, I wouldn’t want anyone ever to arrive to a hotel and be refused a room; it was a nightmare to say the least with no recourse.
Date of stay: July 2018
Trip type: Travelled with family
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33 - 38 of 187 reviews
Reviewed August 11, 2018

booked through expedia, was supposed to be a king "suite" ended up with a double. Cigarette burns in carpet and furniture. Lampshade without a nut to hold it down. Screen door missing but bracket still attached waiting to scratch you. Dusty, batroom hadn't been clean.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank winger44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 5, 2018

We have stayed in this motel many times in the past. It is old but was always very clean & owners treated us like gold. We liked it because it is steps to a beautiful little park behind the motel & the rates were always reasonable. As usual I booked our room about 3 months ahead. When we arrived we were told our reservations had been cancelled. When I asked why the clerk was very rude & gave us no real reason why. He just kept repeating our reservations had been cancelled. By the sound of the other reviews I guess it was a good thing we didn't stay there. After speaking to some local people we were told that police are called there constantly for various reasons. NEVER AGAIN WILL WE STAY HERE. RUN FROM THIS PLACE!!

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Sharon M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 31, 2018

Reserved a room on Jun 4/18 for July 21/18. When we arrives at about 3:00 on the 21st they said they had no reservation for us. Shabby treatment and shabby hotel. Probably would have picked up some bugs from this dump. I am asking MasterCard for help in getting refunded. Run away from this.

Date of stay: July 2018
Trip type: Travelled with family
1  Thank betb0b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 30, 2018

Called that morning for a room and staff just wrote my name down and kept us a room. Check in was fast, provided us with food options, WIFI, and there is a place for morning breakfast. Simple and convenient, especially for bikers.
Rooms were clean and had everything you needed. Parking was right outside your room so that was a bonus to keep an eye on our motorcycles.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Heather R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 26, 2018

Stopped there today and the place smelled of smoke, They would not give us our money back as they assured us it was a non-smoking room!!! Sheets were thin and they did not cover the mattress. No mattress cover and they would never have stayed on for the night. Crappy chairs outside but nice paint on the rails. Air not running when we arrived so that did not help. Quality inn much better

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank L S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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