We were in town for our son's wedding and family members booked here as it was close to venue. Getting back to our room at 2 am we were looking forward to longer sleep in than we got. In the room next door the people went out and left their dog. It barked yelped whined non stop from about 7:30 till we checked out.
We called the desk around 8ish and they said they would call. But no one answered.
However they did not go and knock on the door or we would have heard them.
I went down to get a luggage cart -which they did not have and they offered to move us into another room? Huh really? I said no we are leaving, but did you go to the room yet? No they just kept calling the room and said the people must be sleeping, I said no way they are not there or the dog would not be acting like that.
They did make an adjustment to our bill 10% but I feel it should have been complementary or they could have offered us a free stay- that costs them nothing.
My review could cost them much more overall.
I think they only have 1 luggage cart as none of us could get one.
It will affect my choice in the future as there are a lot of hotels to choose from.

Hotel access brutal due to construction. Can't be helped it's city construction not hotel. The signs were good but still difficult.
We had friends come to hotel w baby. There is no easy way to get around with a stroller. We had to carry up an down stairs to get to the lobby. We asked about elevator, yes but we still had to do a flight of stairs. Totally unacceptable.
The pool an hot tub are awesome but the floor is extremely slippery. The set up is not great no washrooms readily available. You either have to find the fitness person to give u a code to get in or walk all the way down to front lobby. When u have kids NOT user friendly. The staff maintenance as we asked where washrooms were was very rude. Never could find the fitness recreation person. So we had to leave area to use washroom. Not happy at all.
The rooms were great clean comfy tidy.
They do have cool arcade an bowling alley an mini putt. Yet couldn't find a fitness rec person.
Looks like a kid friendly hotel. But really it's not the set up w pool an hot tub an washrooms all on different floors makes it difficult especially if u are a single parent travelling. Our night sleep was great so I was ready to forgive all until I made my coffee an the coffee maker wouldn't work correctly!! So would I stay here again absolutely not. For a Crowne Plaza I was very disappointed.