The hotel itself is all right but in need of some maintenance. My issues is that I discovered my train was two hours late and would miss my connection in Toronto. When I asked the front desk person how best to get to union station in Toronto, her reply was I could probably take a cab or airways transit. The latter only goes to the airport. She then went back to her computer occasionally glancing up to see why I hadn’t left yet. She never offered to call me a cab or bother to tell me about the GoBus service 4 blocks away. A security guard at a nearby mall made that suggestion.
If your going to work in the service industry remember you’re there to keep your customers happy, not act annoyed at the interruption
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