We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
C$166
Fully refundable before Thu, Mar 7
CrownePlaza.com
C$166
Fully refundable before Thu, Mar 7
No prepayment needed
Save more with IHG One Rewards
Algotels
C$143
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (393)
Filter reviews
393 results
Traveller rating
133
129
61
28
42
Traveller type
Time of year
LanguageAll languages
Traveller rating
133
129
61
28
42
Show reviews that mention
All reviews bowling alley aqua restaurant breakfast buffet sauna concert vanity
Selected filters
Filter
Updating list...
89 - 94 of 393 reviews
Reviewed March 3, 2019

We stayed at the Kitchener Crowne Plaza for a relative's wedding. The staff were all very helpful and friendly. The rooms were very comfortable. And the location is very central to things in Kitchener.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Bob M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, an IHG Hotel, responded to this reviewResponded March 5, 2019

Bob,
Thank you for taking the time to leave a review, your comments are important to us. We are glad to hear that you enjoyed your stay with us, particularly the staff and the location. We do hope to see you again sometime soon!
Warm regards,
Martina Gareau
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 2, 2019

Stayed at this hotel for business.
I had a terrible sleep. The noise of other guests was extremely disruptive.
That being said how I was treated at the end of my trip was beyond my expectations.
When I was checking out the agent asked how my stay was and I shared with her my experience. I wouldn't have said anything unless I was asked but since she asked I let her know. The agent appreciated my feedback and let me know she would be looking into the matter further and also offered to compensate me. I told her the compensation wasn't necessary, I just wanted to let her know since she asked. Long story short, by her saying I hope you will give us another chance she totally turned my impression around and felt valued as a customer.
The food here was surprisingly fantastic. The steak was perfectly cooked and everything was hot.

Date of stay: February 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Roxy20199
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, an IHG Hotel, responded to this reviewResponded March 5, 2019

Roxy20199,

Thank you for taking the time to leave a review, your comments are important to us and will be passed on to the staff. It warms our hearts to know that we were able to provide you with excellent service and that you enjoyed your stay overall despite the noise issues. Thank you again and have a great day!
Warm regards,
Martina Gareau
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 24, 2019

A good choice in the area. The grounds and parking garage seem dated but the lobby and rooms were clean, updated and comfortable. Front desk staff were very accommodating. Small bathroom, though so perhaps not great for groups! A pleasant stay and convenient location.

Date of stay: February 2019
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank ARS1131
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, an IHG Hotel, responded to this reviewResponded March 1, 2019

ARS1131,
Thank you for taking the time to leave a review, your comments are important to us. We are glad to hear that you enjoyed your stay with us, particularly the location and staff. We do hope to see you again sometime soon as we are looking forward to your next visit with us!
Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 17, 2019 via mobile

Stayed at the Crowne for a Cheer Competition. Overall the room and the hotel were great. A special shout out to Ben who made sure our girls had everything they needed to get ready for the competition. Thanks Ben!!!

Date of stay: February 2019
Trip type: Travelled with friends
Thank tonyaf344
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, an IHG Hotel, responded to this reviewResponded February 22, 2019

tonyaf344,
Thank you for taking the time to leave a review, your comments will be passed on to the staff, especially Ben. We are happy to hear that you had a great stay with us and look forward to seeing you again!
Warm regards,
Martina Gareau
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 15, 2019 via mobile

My husband surprised me for Valentines/anniversary with a jacuzzi suite while we were in town for a concert.

The room was very spacious, with a separate sitting space w/ fireplace. The washroom/shower combo was good and the king size bed and jacuzzi were lovely. Lots of windows and sunlight in the space and great service.

We would definitely recommend if staying in the KW area

Date of stay: February 2019
Trip type: Travelled as a couple
2  Thank tikitanna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Storyteller827276, Martina Gareau Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, an IHG Hotel, responded to this reviewResponded February 16, 2019

Tikitanna,

Thank you very much for your lovely review, it is appreciated. We are glad that you enjoyed your special getaway and are looking forward to a return visit!

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews