I was disappointed with my stay. The hotel is clean and has a fancy vibe. The room had everything I needed but there were constantly doors slamming as guests entered and exited their rooms, and you could hear people clearly in the hallway as they walked by. This seems like an easy thing that could be addressed to dampen the noises. My room also wasn't ready on time. For the amount I paid, I would expect more from a hotel.

Recently stayed for a weekend for my sons lacrosse qualifiers. Getting to the hotel is a bit of a pain as it’s located right downtown, lots of construction and one way streets. Check in was smooth. Parking sucks. Would be very challenging for someone who has mobility issues. Hotel was clean and welcoming for the most part. Arrived in our room, to find a condom wrapper and hotel key beside the bed. Not impressed. Pretty disgusted. Hotel staff were apologetic. Took over 15 minutes to get hot water in the morning for a shower. Buffet breakfast was mediocre. Staff was pretty relaxed about patrons loitering in hallways and bar area - which was a bonus for us since we were there as a team so many adults enjoy drinks together in common areas. A few sketchy people came in off the downtown streets. Security quick to see them out.

Not a bad stay. Appropriate for a team booking.

So, first off, there are 5 accessible parking spaces in the hotel self-parking garage. What that means is that they have 5 parking spaces that are available to the disabled, BUT, if you are disabled and want to stay at this hotel, you will be challenged to use these parking spaces. Why? There is no elevator from the parking garage into the hotel. From the self-park garage, either you have to cross an alleyway, to go in a side door and walk up several stairs to reach an elevator or you have to walk or wheel your chair the whole distance of the alleyway (which has a serious slope to it) to the front entry of the hotel on King Street to access an elevator.

As a disabled person arriving by personal vehicle you could avoid the whole hotel access from parking issue if you valet park your vehicle but: (i) this makes a mockery of the accessible parking (that isn't accessible) because the valets park in regular parking spaces; and (ii) it financially penalizes those that are disabled and cannot access the hotel otherwise. Some hotel amenities (hot tub, etc.) may also not be accessible. P.S. there is nowhere on the hotel website that speaks to any potential accessibility challenges at this hotel. This hotel has accessibility challenges. Disclose them and identify several contingencies depending on guest mobility levels so that guests can make informed decisions and know what they are getting into.

When we checked-in on July 21, we were given a room on the third floor of the old section of the hotel. The carpet in the room was so dirty (food crumbs (including chocolate) and paper) that I would not allow my husband's service dog on the floor in case he found something that he shouldn't get into. I also noticed that it was really hot in the room and turned the thermostat down and it did not react. Went down to the front desk to ask for a room reassignment - they said that the dirty floors were due to several sports teams that had just vacated the hotel (which if you follow that logic means that housekeeping does not vacuum the rooms of the rooms after every guest! Eww).

We were then given a room "upgrade" into the new section of the hotel but again on the third floor (Room 366). I noticed it was warm in the room, turned the thermostat down to 60 degrees and went for a quick walk to pick up some diner and bring it back to the room. Returned and the room was still very warm. Called down to the front desk and with some coaxing found out that the air conditioning system on the third floor was down and that it was unlikely to be repaired until late that evening (if then). Could not believe that the front desk staff knew about this problem and were still were assigning guests to these rooms. So we asked for a new room, packed up again and moved to a room on the 7th floor (Room 766). We started the check-in process at 7 pm and did not get settled into our final room until 9:30 pm.

So I can comment on three rooms in this hotel, but I will focus on Room 766 - it is in the "new" section of the hotel. There is mold on the shower grouting, there are stains on the bathroom door that have been there a long time, there are stains on the couch, the surfaces of the furniture were fairly clean but I wiped excrement off of the side of the small couch table (really) and some old food drippings off the side of the couch ottoman. Poor housekeeping and maintenance.

Also on this visit - one of the tower elevators seemed to be out of service and there had been a recent flood in the stairwell to the basement - so not good if you have respiratory issues or have allergies to mold (as I do).

In all, the worst hotel experience I have ever, ever had. Since we selected this hotel based on its TripAdvisor (high) rating, I am doing my part to forewarn those that come after by providing this detailed review.

The first front desk staffer we encountered at this hotel was the individual who knowingly placed guests into rooms on the third floor and did not offer to assist in any way to help us move between rooms on the third floor. The only redeeming feature of this hotel was the other front desk staffer (the one that finally settled us in the room on the 7th floor) who personally showed us two alternative available rooms and brought the luggage trolley directly to our third floor room so we could pack up and move again without having to make too many additional trips. Thank you kindly for your assistance and I hope that you get promoted to another property soon.