I stayed here for 1 night during Oktoberfest, with friends in another room.
I was only able to sleep for 2 hours this night, as there were individuals in the parking lot directly outside of our window, partying all night. They were there until approximately 4 a.m. and returned at 6:30 a.m. for another 2 hours. This group had chairs set up, cases of beer, and were yelling loudly.
I had to call the front desk multiple times to request that this group be told to leave. The individual I spoke to at the desk was very reluctant to speak to this group and did not seem to want to help. I was shocked that he did not want to help. He also claimed that the noise was the result of people returning to their rooms from the nearby festival, however it was clear that this wasn't the case, since they were "camped out" for the night. I could in fact hear their entire conversations and gathered that they were tailgating before a football game the next morning.
The next morning, I went to speak to Kam Patel, the hotel manager, about the experience and request a refund. He mentioned that he would have to speak to the person on duty the previous night, and again argued that the noise was the result of people returning to their rooms from the festival, and basically accused me of lying. He also mentioned that the hotel does not make any guarantees on nights when there are special events taking place in the area, however we were not told this at any time prior. Regardless of this, while we would have reasonably expected noise from individuals returning to their hotel rooms at night, what took place was completely unacceptable (and I think illegal??), with or without any type of guarantee.
Mr. Patel told us that he would investigate and would give us a call the next day, but we never received a phone call. He also mentioned we could only get a partial discount, which is unreasonable as we were not provided with clean, comfortable accommodations, as is promised in the company's brochure. He stated that we would have had to check out of our hotel room in the middle of the night in order to get a refund, which is a ridiculous suggestion given that we would be stranded in a city 70 miles away from our home!
I contacted Howard Johnson corporate about this, only to be redirected to Mr. Patel, who did not respond to any of the actual issues in my emails and simply repeated the same nonsense he had told me in person. We never received a discount of ANY kind.
On top of this, the room my friends stayed in had a large amount of white, crusty stuff on the blankets...gross!
Needless to stay, these people do not know how to run a business!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, TripOnline SA, Cancelon and HotelQuickly so you can book your Howard Johnson - Kitchener Conestoga reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Howard Johnson Kitchener Conestoga Hotel Kitchener
- Kitchener Howard Johnson
- Howard Johnson - Kitchener Conestoga Region Of Waterloo, Ontario