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All reviews complimentary breakfast outlet mall fresh fruit the breakfast area african lion safari front desk staff king suite would stay again coffee tea clean rooms off the highway room was large fridge and microwave parking lot bed was very comfortable bagels hampton
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Reviewed September 29, 2018

This is an independent hotel and outshines may of the large chains. Staff were welcoming, friendly and helpful. My room was spacious, well maintained and clean and came with a coffee maker, microwave and refrigerator. The bed was comfortable. I appreciated the fresh fruit and coffee that was always available 24/7 in the lobby. Above all the variety and quality of food available for breakfast (which was included) was perhaps the best I have experienced compared with similar hotels I have stayed in. I like to eat healthy and I was much appreciative of the provision of healthy food choices.

Date of stay: August 2018
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy B, Front Desk Reservations at Kitchener Inn and Suites, responded to this reviewResponded October 1, 2018

Good Morning Michael B,
We were absolutely thrilled to read your review on Trip Advisor today!!
We cannot begin to tell you how satisfying it is to know you found our independent hotel, Kitchener Inn and Suites comparable to some of the 'large chains' out there. That is a very rewarding compliment and one we graciously accept. Thank you!!

We are are delighted to read you enjoyed the friendliness and helpfulness of our Staff. We have a great team at this location, and it shows in their hospitality with our guests. We are happy to know along with the hospitality, the room itself accommodated your needs nicely. Great to know.

We also took note from your wonderful feedback, your appreciation for our full hot complimentary buffet breakfast. Thank you for sharing you comments with regards to the 'healthy food choices' we provide. Our Breakfast Hostess takes pride in presenting the line up and we will pass this onto her.

Well Michael B, it has been a pleasure to read all your positive feedback, and a pleasure to have you stay with us.

We hope to see you again, should you be travelling this way.

Warm Regards
Front Desk Reservations
Kitchener Inn and Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 20, 2018 via mobile

Lots of good things about this hotel. First price, for a King Studio mid-week we paid $99, while surrounding accommodations were higher. The people at check-in were very friendly and efficient. A bowl of take as you wish and free coffee and tea 24 hours was a nice touch. The hotel lobby is clean, modern and welcoming.
The room was spacious and in good repair and clean.
The free full breakfast was mostly standard.
The free WiFi worked well and the TV service worked very well with a good channel selection.
Now for the improvements that could be made. The room doors don’t soft close and when other guests just let the door slam behind them it can easily be heard shaking your own room door.
The bed technology is way behind the times using a very thin foam over connected coil springs. The bed is mushy, has motion transfer and is significantly uncomfortable if you have any back pain or if you are of larger build.

Overall a nice hotel, with the exception of bed comfort.

Date of stay: September 2018
Trip type: Travelled with family
Thank gazunni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy B, Front Desk Reservations at Kitchener Inn and Suites, responded to this reviewResponded September 21, 2018

Good Morning Gazunni,
We would like to thank you for choosing the Kitchener Inn and Suites for your recent stay with us. We appreciate you taking the time to share your feedback with us as well as other travelers here on Trip Advisor.

We are happy to know you enjoyed the complimentary fruit from our fruit bowl, and the 24 complimentary tea/coffee station. Sometimes the little things can make a 'nice touch' as you mentioned.
Thank you for commenting on the friendliness of our Staff. It's always our pleasure to receive our guests..

We are sorry to read the bed was not for you. We do receive positive feedback as well with regards to the beds, so it may come down to personal preference. That being said, we do sincerely apologize for any discomfort you had.

We are also sorry for the disturbance you encountered with the neighbor's letting the doors slam behind them. We will pass this onto Maintenance to see if there is anything that can be done to help that situation moving forward.

We are pleased to know your overall experience, 'with the exception of the bed' (noted) was nice.

We thank you again for staying with us, and we do hope should you be travelling this way again, you would give us another try.

For now we wish you all the best in your travels.

Warm Regards
Front Desk Reservations
Kitchener Inn and Suites

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Reviewed September 5, 2018 via mobile

Loved this hotel. Very helpful and pleasant. Forgot toothbrush.. no problem supplied one free with paste . Clean and lots to choose from for free breakfast. The eggs were not the very best but everything else was.

Date of stay: September 2018
Trip type: Travelled with family
Thank Oxygen888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy B, Front Desk Reservations at Kitchener Inn and Suites, responded to this reviewResponded September 6, 2018

Hi Oxygen888,
It was very refreshing to read your review this morning. Thank you so much for taking the time to share this review with other Travelers.

We appreciate your compliments with regards to the hospitality of our Staff. We were also very happy to know we could help you out with your forgotten item, it was our pleasure!

Your comments about the full hot complimentary breakfast were noted and we do apologize if the eggs weren't for you. We are pleased to know the other options worked out better for you.

We have only gratitude for the kind words and we would love to welcome you back again the next time you are coming this way.

All The Best Oxygen888

Front Desk Reservations
Kitchener Inn and Suites



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Reviewed September 3, 2018

It is very clean. The lobby is very modern and spacious, the bedding is very comfortable.
The only thing is the shower tub is not draining very well.
Other than that, think I will book this hotel again.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Winnie438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy B, Front Desk Reservations at Kitchener Inn and Suites, responded to this reviewResponded September 4, 2018

Hi Winnie438,
We thank you for taking the time to send in a quick review of your recent stay with us here at the Kitchener Inn and Suites.

We were very pleased to know you appreciated the cleanliness of the hotel as well as the spaciousness of our lobby. We will pass that on to our Housekeeping team, and management. We are happy that you did..

We did take note of your comment with regards to the shower tub not draining properly. Sometimes, it is just a matter of pushing the handle down a little harder. We are sorry you did have a problem. We are not sure if you reported it at the time, but we can always have something of that nature addressed immediately. We do apologize for any inconvenience you encounter at the time.

Overall Winne438, it pleases us most to know that you would book with us again! It would be our absolute pleasure to have you stay with us, upon another visit to the city.

For Now we wish you the Best!!

Regards,
Front Desk Reservations
Kitchener Inn and Suites


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 24, 2018 via mobile

Stayed with family for a night. Good location, aesthetic lobby, well stocked pantry with coffee tea and breakfast items, clean and spacious room, and helpful front desk staff. But beware of the lousy WiFi. Just won’t work. I’d highly recommend this place.

Date of stay: August 2018
Trip type: Travelled with family
Thank Agaprav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy B, Front Desk Resefvations at Kitchener Inn and Suites, responded to this reviewResponded August 27, 2018

Hello Agaprav,
We thank you for taking the time to send in your feedback via Trip Advisor with regards to your recent stay with us.
We appreciate knowing that overall you enjoyed your stay, and that you would recommend our location. We sincerely appreciate that!

We do want to address the WiFi and we would like to apologize that your experience with the WiFi was not the best.
When the hotel is at capacity as we were this past week and this past weekend, there is the potential of each room having more than one device connected. As you can imagine with multiple devices being used at one time in each room, it will tend to slow things down a little.
That being said, we do want to continue offering our guests the WiFi "complimentary" without adding a fee, so we do apologize for the inconvenience.

We are more than delighted to know that despite the Wifi, there were many other factors that made our Kitchener Inn and Suites an 'Excellent place'. Thank you again for detailing those reasons.

Wishing you the best with the rest of your summer!!

Front Desk Reservations
Kitchener Inn and Suites

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