The restaurant is good, the view is great. They have a pool, but haven't fixed it, so we started going somewhere else. They give you a voucher for a different pool, but it is a hassle and it makes me a bit angry that they don't tell you that before you travel.
I was part of a wedding party last weekend in September... a room was booked for bridal party to get ready from 8 a.m. and this room would be the honeymoon suite... the availability of the room at 8 a.m. was checked with the front desk 2 times in advance..yet the day before..was told the room wouldn't be ready til 12 as they had booked the room for another couple... so where was the bridal party to get makeup etc. done?... when told about this arrangement...management stated that we were lying about this arrangement... had to book another at $350 room for the night before, when no one stayed in it, to get it for 8 a.m...and then would move to the honeymoon suite....no reduction in rate or apology... were given a late check out of this second room, but during the photos, father of the groom, who was driving part of the wedding party to picture sites, was told to come immediately to move items from one room to the other...when asked if they could move the items...was told no...after father of the groom contacted higher management, it was agreed that the items would be moved...I believe the worst part was that we were told we were lying about the arrangement..rude staff...and never any apology for the stress caused to the bride... or reduction in the cost of the second room.
Dear Linda,
Thank you for taking the time to offer your opinion.
Previously, the details regarding your reservation were discussed with the wedding group in person, however let me respond once again.
The wedding group had a group of 15 rooms with only 4 of the rooms booked and we still honored the group rate.
At the time of group booking, the honeymoon suite was not arranged. One of our suites was booked by wedding group a couple of months later. By the time wedding group tried to adjust the reservations to the Honeymoon suite it was no longer available for both days.
To ensure a room is ready for check in at 8:30 in the morning it MUST be booked for the night before, otherwise it stays available for rent and our regular check out time is 11:00 am. For that reason alone we are unable to guarantee an 8:30 am arrival time.
Thankfully the original suite wedding group had previously booked was available allowing for an early morning arrival time so wedding group could get dressed for the wedding. The Honeymoon suite was ready for wedding group before check in time on your wedding day.
Our front desk received a phone call from the father of the groom as they are in the middle of wedding which unable to come back to move the luggage. I personally call back and granted the request. I also personally pack and move the belongings as I want to make sure everything is smooth.
We endeavour to keep the needs and special requests of all our guests in mind.
All feedback is essential in making changes and improving our guest experience.
We thank you for caring enough to take the time to offer your points of concern.
I am a Kenora resident and haven't really dined at the Clarion other than bar appetizers.
I heard that the Clarion was offering a Thanksgiving dinner special, October 7-8 so I made a reservation for myself and my 90 year old father who was looking forward to a traditional turkey dinner.
We arrived at the time of our reservation however there was no one at the hostess stand to great us and seat us. We had to wait about 5 minutes before we were acknowledged and seated ( well sort of seated as the person who greeted us walked towards the windows and pointed at a table)
We sat our selves and looked at the menus which were all ready on the table and decided that we would both have the turkey special mine with Greek salad and my father the chicken soup.
About 5 minutes later a young man came by the table ( I assumed he was our waiter as there was no introduction) and asked if we wold like something from the bar. We ordered a 1/2 L of Pinot Noir which arrived about 5 minutes later.
Our you waiter seemed preoccupied and rushed even though the restaurant was not busy at the time.
Upon receiving our wine the waiter said he would be back to take our order and I indicated that we were ready to order.
We ordered our meals soup and salad arrived about 12 minutes later. My greek salad was fresh and flavorful and my father really enjoyed his soup.
About 13 minutes later our meal arrived and the plates looked very nice, we started to eat and found that every on the plate was either cold or luke warm. We did not eat anything as paying a good dollar for a cold turkey dinner was unacceptable.
About five minutes later I was able to get the attention of our waiter and explain to him our meals were cold. He apologized, offered to have the meals re-made and take 15% of our bill. I told I didn't want 15% off the bill just a hot acceptable turkey dinner.
He took the plates away and came back a few moments later advising that the our dinners would be a few minutes as the kitchen was remaking them from scratch.
Our dinners arrived about 10 minutes later and they were the same plated meals that had been taken away. ( the indent on the tops of the mashed potatoes we took an initial taste from were still evident on these so called new meals. Also the piece of bread I put on plate was still on my plate.
This was totally unacceptable as if I wanted a microwaved turkey dinner I would have purchased 2 hungry man dinners, microwaved them at home and saved 40.00.
I informed the waiter and asked for our bill less the turkey dinners which we ate nothing of and left.
Wow what a negative experience and no one to explain their standard of reheating meals or a managers apology.
Definitely won't be back.
Dear Rob,
Thanks for the review.
Would you able to contact me in person to further discuss the experience? My phone number is 807.468.5521 ext 7100.
Looking forward to speak with you.
Thanks,
Jimmy Koo
General Manager
I had the worst customer service experience of my life at the Clarion Hotel. I had booked a block of rooms for my wedding in addition to booking the honeymoon suite the night before and night of my wedding so my bridesmaids and I had a room to get ready in. After a series of issues and errors that had gone wrong with the booking I went down to the Clarion with my mom and fiancé to speak to someone directly. I wanted to ensure I had the room available for getting ready at 8am on my wedding day (saturday) and the booking person told me not to worry and that she would just put a note on my file that we had an 8am check in, this seemed too good to be true that we wouldn’t have to pay for the Friday night as well but she insisted that she would give us this deal for the wedding and even turned the computer screen to show my mom and I it was booked for 8am, I offered to pay for the room the night before several times and stressed how important it was I had the room for 8am. She reassured me the room would be ready with no issue. The week of my wedding, I stopped by the hotel to hand out information packets for my wedding guests and just to double check my room was going to be ready to go for 8am. The staff there informed me that was not the case and the room had been booked, that they saw the note on my file but it was essentially meaningless. I asked that the manager Terry, call me, which she did. Terry insisted that I was wrong, my memory was incorrect and she was right and continued to insist that I had made the mistake. Let me be clear, I was meticulous in my wedding planning with spreadsheets and checklists for even the smallest detail, there he no way I would have left the major detail of getting ready on my wedding day to chance. However, even if I was mistaken, the hotel could have done a much better job of accommodating me on my wedding day and their manager, Terry, in particular was very rude and accusatory and should certainly receive customer service training. After much negotiating with my fiancé, they were able to get me a much smaller room that could not properly accommodate my wedding party at full price. I thought my nightmare would end there but it would continue. On the day of my wedding I went to make a cup of tea and my mug was stained and the tea water came out brown and dirty from the Keruig. I called the front desk and they told me to go to the dinning room if I wanted a tea and didn’t seem at all concerned that there were dirty dishes in my room. Since the booking was messed up, we they had to change rooms on our wedding day. We requested that we check into our next room at 1pm instead of 3pm as our wedding was at 4pm. The booking staff said this would not be possible and proceeded to shout at my father in law (My sister could hear them through the phone) while getting my wedding photos that we must be back to our hotel by 3pm. Finally after about 15 mins on the phone, he was able to convince the housekeeping staff to move my stuff rooms for me so I didn’t have to pack up a hotel room 30 mins before my wedding. I am grateful that my family was able to convince them to move my items for me so I wouldn’t be late for my own wedding but other than that the whole experience was a nightmare and put a damper on my wedding weekend.
Dear BMil87,
Thank you for taking the time to offer your opinion.
Previously, the details regarding your reservation were discussed with you in person, however let me respond once again.
You had a group of 15 rooms with only 4 of the rooms booked and we still honored the group rate.
At the time of your group booking, the honeymoon suite was not arranged. One of our suites was booked by you a couple of months later. By the time you tried to adjust your reservations to the Honeymoon suite it was no longer available for both days.
To ensure a room is ready for check in at 8:30 in the morning it MUST be booked for the night before, otherwise it stays available for rent and our regular check out time is 11:00 am. For that reason alone we are unable to guarantee an 8:30 am arrival time.
Thankfully the original suite you had previously booked was available allowing for an early morning arrival time so you could get dressed for the wedding. The Honeymoon suite was ready for you before check in time on your wedding day.
We endeavour to keep the needs and special requests of all our guests in mind.
All feedback is essential in making changes and improving our guest experience.
We thank you for caring enough to take the time to offer your points of concern.
Stayed at the hotel on sept 27 for a night on a work related trip. Rooms are uniquely shaped and offer great views from every room.
Rooms were clean and modern and staff was very courteous.
Highly recommend a stay at the clarion
