Our stay was March 28th, we arrived after a 14 hour drive to what was, the worst hotel rooms we've ever stayed at by far.
We found boogers, and other unknown stains on both the bed sheets. There was mold on the lamp shades in the room, the flooring was very dirty. We never took our shoes off because of the severity of its condition.
The door lock to our room was not working in 109. The safety latch above the door knob was broken. (Wood was broken from the trim - seems like someone must have kicked it in, in the past) so our door to our room was not locked at all because of this issue.
There was engraved names of previous customers staying at the hotel on the head board of the bed.
My partner went to the front desk to speak to someone, there was only one gentleman working that night. He told my partner mitch that he could issue us a full refund if we return the key cards. After calling several other hotels, everywhere else was booked. The staff member said he could only offer us a $20 discount for each room since the manager Sue was not in.
He gave us a phone number to call the manager Sue the very next day regarding a full refund. 1-800-468-3155
The front desk then told us he would give us clean sheets for the bedding but no maid was available so we had to strip and change the sheets ourselves. (We placed all the dirty bedding onto the other bed in the room.)
The next day upon leaving we called Sue at the recommendation of the male employee to discuss our stay. Our experience with Sue was, to put it politely, less than professional. Sue was argumentative, and believed that the condition of her hotel was acceptable, and had zero respect for us as travelodge clients.
Sue was not at the hotel when we spoke to front desk and over the phone she said "we offered you a full refund" which was incorrect.
The staff member DID offer us a full refund if we left the hotel, leaving us without a place to sleep for the night. We obviously decided to deal with the situation as the conditions that night were not warm enough for us to sleep in our cars.
Sue also argued with us saying it was not -20 degrees on march 28th. Google historical data on that night in Kenora and you'll find it was -19 degrees.